Suburban Honda

I have been going to this Honda dealership for service on my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and my vehicle for over 6 years. Up till now, I have had an extremely professional and valuable experience. I have done all the scheduled maintenance and the Honda recommended maintenance, paying the extra for the dealership warranty. So, I have spent thousands of dollars repairing my vehicle that is now not worth that. In 2019, it was recommended by Honda to change my spark plugs and some other items on the car. I follow through with most of their recommendations that time. In July 2021, there was another recommendation to change a spark plug and coil (#2), which I reluctantly did. In January 2022, spark plug and coil (#2) blew up in my car. This was within the 12 month and 12,000 mile warranty. The spark plug and coil that they replaced a few months prior blew out again. This totals to about $1600 on spark plugs and this spark plug issue. . . The warranty was not honored as the service manager, citing that the thread on the spark plug is what broke, not the parts replaced. A costly repair that they won't warranty likely caused by the labor on the previous repair that they won't warranty, makes me doubt the Suburban brand all together. Why pay extra for dealership repairs from Suburban Honda if they do not honor their warranty? Thank you for the loner car on Day 2 and Day 3 much appreciated, but not having a car available on Day 1 was rough but understandable. More

Best car buying experience period. Samir is the consummate professional. Trustworthy. Kind, considerate and knowledgeable. consummate professional. Trustworthy. Kind, considerate and knowledgeable. More

I initially had no serious intention on getting a Honda, but because I was near the dealership, I decided to test drive one. Jon Quick assisted me and was extremely personable, knowledgable, and patient. He but because I was near the dealership, I decided to test drive one. Jon Quick assisted me and was extremely personable, knowledgable, and patient. He addressed every concern and had such great salesmanship. I had such a smooth and delightful experience as a first time buyer. I recommend anyone looking to buy or lease a car to go and see him. I am sooooo extremely happy with my car. Jon Quick is my guy! More

We are aged couple. We are so grateful to Jon Quick, who made our buying the car very pleasant experience. He is very respectful, kind, knoledgeble young men, answered all our questions, made everything go made our buying the car very pleasant experience. He is very respectful, kind, knoledgeble young men, answered all our questions, made everything go smoothly and easy for us. During last 20+ years we believe he is the best sales consultant we've met qt different dealership! Thank you, Jon! You are the best! More

John Butler is terrific! We've bought 5 cars from him. John is kind and sweet, knows his product and his inventory. No hard sell, just honest and friendly. He always looks out for us. Now, my son and daug John is kind and sweet, knows his product and his inventory. No hard sell, just honest and friendly. He always looks out for us. Now, my son and daughters buy vehicles from John. He's like a family member. More

Pat was very helpful when I brought in a newly purchased used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to fa used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to factory settings. He was courteous, knowledgeable and very helpful. Tom Morse More