Suburban Honda

I have bought 3 vehicles from Suburban Honda of Farmington hills and worked with Jon on three of them. Technically very good and understand your needs and works with you in all aspects of a purchas Farmington hills and worked with Jon on three of them. Technically very good and understand your needs and works with you in all aspects of a purchase and the way he recommends you the vehicles based on your budget is pretty impressive. I would buy another vehicle without any doubt from Jon and from SHFH More

Both Gigi and Sam have been very professional and friendly. They are thorough and made sure everything is as completed as possible before I got to the dealership for my new car. friendly. They are thorough and made sure everything is as completed as possible before I got to the dealership for my new car. More

Gigi was very professional and knowledgeable about all the vehicles we looked at. She took the time to listen to my wants and needs and made sure that I was driving away satisfied with my experience there the vehicles we looked at. She took the time to listen to my wants and needs and made sure that I was driving away satisfied with my experience there. I will definitely work with Gigi again in the future! More

I have given honda for check engine light problem. Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check o Service rep told me that replacing fuel injector will fix the issue and part is back ordered. Really appreciate the manager calling back, to check on the back order part ( fuel injector ) and making calls different part centers to get the part as quickly as possible. More

We have worked with John Butler for over 10 years, buying both used and new cars. He is wonderful; he is able to give us options and work with us. He's clear, efficient and he doesn't waste anyone's time. I both used and new cars. He is wonderful; he is able to give us options and work with us. He's clear, efficient and he doesn't waste anyone's time. If you want your experience to be straight forward and hassle free (as much as it can), visit John Butler at Suburban Honda Farmington Hills. More

My daughter paid cash (7 years of savings) for a 2021 Honda Civic EX. Delivery would be delayed for a month due to a back-ordered part. This was unacceptable for several reasons, including the fact that Honda Civic EX. Delivery would be delayed for a month due to a back-ordered part. This was unacceptable for several reasons, including the fact that she was already paying insurance on this vehicle. I spoke with a sales manager, Karl Stuef, and calmly explained the situation. He called back within an hour and said he resolved the issue by taking the part from another vehicle on their lot. That is good customer service! The only negative was the poor detailing done on this vehicle. I don't expect a preowned vehicle to be perfect, but cleaning up sticky spills and dirty upholstery is pretty basic when detailing a vehicle for sale. More

I had to take my Honda CRV in for Recall work. I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they I explained I only had one car and had to wait for the man to see what was needed. I was out and fixed in less than two hours. Great Service and they cared what I had going on. More

I had an absolutely awful experience with the dealership when I brought my car in today for an appraisal. I took my car in to have my car inspected for a possible sale to the dealership. The salesman told m when I brought my car in today for an appraisal. I took my car in to have my car inspected for a possible sale to the dealership. The salesman told me he would go outside to look at the car and come back inside the showroom where I was patiently waiting. Instead, I saw another gentleman at the dealership drive off with my car without my knowledge permission, or consent. Upon addressing this with the dealership, they blew me off and said they were not interested in my vehicle any longer despite the fact that I had a number of personal, valuable possessions in the car and did not give them permission to test drive the vehicle without my consent or alternatively, without me as a passenger in the car as well. After sharing my experience, the dealership appraiser was completely obnoxious abd dismissive of my feelings. The way in which this dealership conducts business should not be tolerated. I will never be back again, and will certainly inform all my family and friends not to do business with Suburban Honda dealership. This was a very disappointing and upsetting experience. Be careful of Honda Surburban dealership. More

This is my third vehicle purchased from this dealership and all three experiences have been very pleasant and easy. Samir takes care of me and is very helpful going through the process of purchasing. and all three experiences have been very pleasant and easy. Samir takes care of me and is very helpful going through the process of purchasing. More

When I decided to purchase a new car, I casually visited Suburban Honda to test drive their latest vehicles. That is when I met Samir. From our first meet, he has been very helpful till date answering all m Suburban Honda to test drive their latest vehicles. That is when I met Samir. From our first meet, he has been very helpful till date answering all my questions, getting me good deals with the purchase. If you are interested in purchase a new vehicle, I would recommend everyone to reachout to Samir and have a great experience. More