Suburban Honda

The individuals at the dealership provided information to us when we first walked in. Found us a sales person quickly and we started the process that didn't take very long since we knew what we wanted. us when we first walked in. Found us a sales person quickly and we started the process that didn't take very long since we knew what we wanted. More

I just purchased a used car from Suburban Honda this past Saturday! Gigi was amazing to work with! She made sure I had all the information I needed and did her best to communicate with me throughout the enti Saturday! Gigi was amazing to work with! She made sure I had all the information I needed and did her best to communicate with me throughout the entire process. Although Gigi was an absolute pleasure to work with and everyone was generally 'friendly', I can't say the process was entirely fast. I understand the dealership has gone through a lot of changes and is struggling with staffing, but it still wasn't fun waiting 4+ hours over the span of 2 days (and having to come back for a 3rd to get my extra key & switch my plate because it was 2 hours past close when the deal was signed). Overall I'm really pleased with the condition of my new vehicle, my time working with Gigi, and that the process is done, I just wish it wasn't such a lengthy process. More

This is a great dealership, everyone here was very helpful and very welcoming! 10/10 would definitely shop here again! helpful and very welcoming! 10/10 would definitely shop here again! More

Very very professional Highly knowledgeable Extremely personable Explained everything quite thoroughly Answered all my concerns in a timely manner personable Explained everything quite thoroughly Answered all my concerns in a timely manner More

Jon was a pleasure to work with. Very professional and upfront. I would recommend working with Jon if you are looking at a Honda! Very professional and upfront. I would recommend working with Jon if you are looking at a Honda! More

Just bought a civic hatchback from Mr. John Butler. Very helpful and quick to answer all my questions accurately. I was in and out with a new car hassle free. I would definitely work with John Butler. Very helpful and quick to answer all my questions accurately. I was in and out with a new car hassle free. I would definitely work with him again. More

Gigi was extremely friendly and was keen on communicating with me whenever I needed help. As I am a new driver I had no idea what to expect, gigi made it very simple for me when it came to purchasing and eve with me whenever I needed help. As I am a new driver I had no idea what to expect, gigi made it very simple for me when it came to purchasing and even requesting support and more information regarding procedures. More

Very good service, nice staff, but when I try to call to ask about my license plate, the system keeps going back to the main menu ask about my license plate, the system keeps going back to the main menu More

I am rating my experience with this. dealership as a two star experience. They received a star solely for contacting me back after initially enquiring about a vehicle. After which, they w dealership as a two star experience. They received a star solely for contacting me back after initially enquiring about a vehicle. After which, they were supposed to send me a couple of photos of the interior of the vehicle because it was a discrepancy between the photos posted, and the written information about the vehicle. After I pointed the discrepancy out, no one contacted me again or sent photos, despite me saying if everything lined up, I would like to start paperwork to purchase the vehicle. This lead me to believe that the photos posted, were not of the actual vehicle being sold. I am from another state, so there is no way for me to just quickly see the vehicle, and they knew this! Oh well, I'll shop else where! More