Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Waterford
Waterford, MI
1,143 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,143 reviews
February 12, 2014
I had an excellent experience working with Kevin G. on purchasing my certified pre-owned vehicle. He was friendly, knowledgeable, and most importantly HONEST. Throughout the whole process he was professio purchasing my certified pre-owned vehicle. He was friendly, knowledgeable, and most importantly HONEST. Throughout the whole process he was professional, courteous, and overall a pleasure to work with. I would highly recommend Kevin to anyone looking for a quality vehicle. More
by epresland
Employees Worked With
Kevin Grajewski
February 11, 2014
I always purchase from Dana, He knows me and what I look for in a vehicle and always finds the perfect one for me! Love this dealership for in a vehicle and always finds the perfect one for me! Love this dealership More
by nstarke1
February 05, 2014
Tom Tatu listened closely when I was indicating what I was looking for and what my preferences were. He returned phone calls promptly, answered questions and was completely efficient in taking care of any was looking for and what my preferences were. He returned phone calls promptly, answered questions and was completely efficient in taking care of any and all details in a friendly yet professional way. Tom Tatu made my Suburban experience great and I'll be back next time. More
by trippt
Employees Worked With
Tom Tatu
February 04, 2014
I visited the Ford Dealer with questions about my extended warranty on the 2010 Journey I purchased last Nov. and Naomi Rioux took me because she saw I was waiting for my busy sales conusultant and a extended warranty on the 2010 Journey I purchased last Nov. and Naomi Rioux took me because she saw I was waiting for my busy sales conusultant and asked me if she could help.. She took me to her desk and answered all my questions and concerns about my policy with no hesitation!! I felt so comfortable and relieved with the quick response!!! She was so helpful and deligent, I left there feeling I was important and she relieved my stress of not understanding my warranty.. Just can't say enough.. Highly reccomend her she has a no bull attitude and she's completely on top of her game!!! Thanks Naomi!!! More
by peej57
Employees Worked With
Naomi Rioux-Janssen
February 03, 2014
Tom Tatu and I did a lease previously. I chose Tom as my salesmen again because of his honesty and professionalism. This recent experience was by far the best of the last 5 leases I got there. I told Tom salesmen again because of his honesty and professionalism. This recent experience was by far the best of the last 5 leases I got there. I told Tom my needs at my current budget and he came through with flying colors! I hope Tom Tatu is there when my lease comes do again! Thanks again Tom! More
by coopern
Employees Worked With
Tom Tatu
February 01, 2014
Teri was very knowledgeable and thorough. She made me feel at ease and comfortable during the purchasing process. I would definitely recommend her as a sales consultant. feel at ease and comfortable during the purchasing process. I would definitely recommend her as a sales consultant. More
by Denimdaydenimday
January 27, 2014
Went to this dealership because they participate in the Costco Auto purchase program. They were very helpful and explained all the details regarding the purchase as well as the vehicle. We are very satis Costco Auto purchase program. They were very helpful and explained all the details regarding the purchase as well as the vehicle. We are very satisfied with our purchase and the service to detail that we received. More
by ru4wtr
Employees Worked With
Ramon Namphy
January 17, 2014
Great sales staff!! They are very professional. I will return to purchase all my vehicles, for my business and my personal life. Again thank you very much!!! Gerry McClelland Service Heating & Plu return to purchase all my vehicles, for my business and my personal life. Again thank you very much!!! Gerry McClelland Service Heating & Plumbing Corp. More
by GerryMcClelland
Employees Worked With
Matt Duggan, Ramon Namphy
January 09, 2014
I have been leasing cars from Dana for several years. He makes the transition from one vehicle to the next very easy, and all I have to do is call him and he does most of the rest. I will always go to him makes the transition from one vehicle to the next very easy, and all I have to do is call him and he does most of the rest. I will always go to him for my vehicles. Melody Camp More
by melodycamp
Employees Worked With
January 06, 2014
I came to Suburban to see a vehicle I was previously unfamiliar with. Bob showed me all of the features available in the vehicle and set me up with a test drive. All of that is pretty standard in any d unfamiliar with. Bob showed me all of the features available in the vehicle and set me up with a test drive. All of that is pretty standard in any dealership but what I liked about Suburban is that I never felt any pressure to sign the dotted line. It turned out that the vehicle fit my families needs so Bob showed me three different price options on three vehicle trim levels and showed me the value sweet spot. Again I was never pressured to make a decision and I at all times felt in control of my shopping experience. It turned out that the prices were in line with my expectations and I bought the vehicle I test drove. This vehicle happened to be the upper end of the three price options but I don't at all feel like I have been "up-sold". Bob simply showed me the options and I was able to make an educated decision that fit my lifestyle and budget. Everyone I met at Suburban was very friendly and helpful and it made for a great vehicle purchase experience. More
by Theegrayson
Employees Worked With
Bob Bucknum
