Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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After having a horrible experience with a Ford dealership in Wyoming, I was very hesitant to engage another Ford dealer and Ford product. Luckily, I know a guy who knows a guy and I got in touch with Norm S in Wyoming, I was very hesitant to engage another Ford dealer and Ford product. Luckily, I know a guy who knows a guy and I got in touch with Norm Stern at Suburban Collection Waterford. He got me out of my 2012 and into a 2014 lease and saved me $10 a month. I'm a happy camper. Thanks, Norm! More
I met with Dana Waxler at the dealership. This was not my first experience with him. He (and Don Marotta) was the reason for my return. Dana goes out of his way to supply expert and professional assistance, first experience with him. He (and Don Marotta) was the reason for my return. Dana goes out of his way to supply expert and professional assistance, while still supplying the personal touch you look for as a consumer. His honesty and comfort level spills over into personal, as well as a professional, experience. I appreciate the excellence I experience each time I visit Suburban Ford of Waterford. They have had my business for years past, and will have it for years to come. Thank you very much! More
Outstanding! They helped me purchased a "New Car" with a really low credit score! Purchased a NEW Ford Fusion. It's an amazing car the team members were outstanding. The patience and the willi Car" with a really low credit score! Purchased a NEW Ford Fusion. It's an amazing car the team members were outstanding. The patience and the willingness to work with me was amazing! I went to several other dealerships they tried to take advantage of my low credit score. Suburban Ford of Waterford was professional, caring, and listened. They immediately went to work to find the car, interest rate, and payment I could afford. Thank You So Much!!!!! New Loyal Customer! Dawn Marie More
My salesman Kevin Kobak was great to work with. Not pushy, but informative, helpful and quick with answers. I would not hesitate to use him again. pushy, but informative, helpful and quick with answers. I would not hesitate to use him again. More
Overall good experience, worked with me every step of the way. I felt the sales person rushed through the sale which ended up him forgetting some important documents and such. I was a little disappointed tha way. I felt the sales person rushed through the sale which ended up him forgetting some important documents and such. I was a little disappointed that my 2nd key was misplaced and had to wait for a new one. More
I leased this vehicle new service could not find a slow leak in tire after several trips to service for the problem. I had to put air in tire every couple of days . I tried to get the problem fix over a ye leak in tire after several trips to service for the problem. I had to put air in tire every couple of days . I tried to get the problem fix over a year. Because of low mileage I purchase vehicle less than 10,000 miles. The same day I purchase the vehicle the problem with the tire was found with a cost of 203.75 to me I think this is very unfair , I have been a loyal customer to this company. Is there no loyalty to your customer More
We have purchased 3 vehicles now within the past 7 months. Are experience with the Dealership and our Salesmen has been without a doubt outstanding. months. Are experience with the Dealership and our Salesmen has been without a doubt outstanding. More
Tony davis was Awesome Bought the new ford fusion Tony Tony davis was Awesome Bought the new ford fusion Tony davis did a great job I will go back just because of tony davis The only person that i dont Tony davis was Awesome Bought the new ford fusion Tony davis did a great job I will go back just because of tony davis The only person that i dont like over ther is chris in finance dept. More
Steve trudged out into below zero weather with a horrid amount of snow and ice to help us find the car we wanted. We had never purchased a ford before & he encouraged us saying we would be happy we made amount of snow and ice to help us find the car we wanted. We had never purchased a ford before & he encouraged us saying we would be happy we made the choice & we have loved our Edge ever since we brought it home, he was right! He was very easy to converse with, took his time explaining the cars features,our policy, syncing my I phone, which he did for us, thank you Steve. Helped us save hundreds of dollars, by pointing us in the right direction.Never pushy, let us take our time deciding. His secretary also gets my vote. Very friendly, informative and well learned in her position. Thank you both again. More
This is my third time working with Sam West at Suburban Ford of Waterford. Two were for brand new Ford F-150 Super Crew Cabs, (awesome rides I must say) and the other time I was with my son, assisting him Ford of Waterford. Two were for brand new Ford F-150 Super Crew Cabs, (awesome rides I must say) and the other time I was with my son, assisting him in purchasing his first new car, a Ford Focus Hatchback. Each time that I have worked with Sam it has always been a great experience. I am the type of person that absolutely hates going through the entire car purchasing process and Sam was able to make me feel at ease, he treated me with great respect and demonstrated that he truly appreciated my business. Sam does not act like the typical "car salesman" where you feel pressured and uncomfortable. Sam takes the time to find out what your needs are, will give you the very best options that he can provide and will do his very best to get you in the car that will fit within your budget. If you are looking to purchase or lease a new Ford, I would suggest giving Sam West a call at Suburban Ford. Sam's direct line is 248-674-5643 and his email is swest@suburbancollection.com . Give Sam a try before you buy, you will not be sorry! More