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Suburban Ford of Waterford
Waterford, MI
1,157 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
May 24, 2014
Great salesman Tony Davis was patient and extremely helpful. He found the exact car we were looking for at a great price. He took his time and was able to answer a Tony Davis was patient and extremely helpful. He found the exact car we were looking for at a great price. He took his time and was able to answer all of are questions. Best experience ever buying a car. Highly recommend Tony Davis More
by Darkhorse1219
Employees Worked With
Tony Davis
May 20, 2014
Completely Satisfied Customer Louie Richards and Tom Tatu were "all in" when it came to finding a new Ford Escape for my wife. Louie located the vehicle with more than I required, Louie Richards and Tom Tatu were "all in" when it came to finding a new Ford Escape for my wife. Louie located the vehicle with more than I required, offered a great price and coordinated my existing lease. Tom was thorough in explaining all the features of the new Escape and delivered the SUV on time and in perfect condition. I would gladly return to Suburban Ford of Waterford. I was treated like a first class citizen. More
by PaulFlancbaum
Employees Worked With
Tom Tatu, Louie Richards
May 19, 2014
Another great car buying experience I have bought four vehicles from this dealership now and have always been very happy with the experience. The sales person was knowledgeable about th I have bought four vehicles from this dealership now and have always been very happy with the experience. The sales person was knowledgeable about the products, answered all my questions and was not pushy at all. More
by MichaelJozwik
Employees Worked With
Tom Tatu
May 09, 2014
Sam and Keely provide great service! My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accompli My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accomplish. When I visited the dealership, she introduced me to Sam West, my salesman. He listened to what I wanted and showed me several options based on our conversation. Sam was very helpful. Once I decided it was best for me to lease, he obtained some estimates of monthly payments for me that were competitive and helpful to me in making my decision. He kept in touch with me and called as soon as he had vital information to share. I would recommend him highly to a friend or relative that needs a vehicle. I would also recommend Keely Wallace in the same manner. More
by LRGary
May 03, 2014
Great experience! My husband and I went in to Suburban to turn in my lease (early) because I was over my miles. Naomi was just a pleasure to work with! She allowed us t My husband and I went in to Suburban to turn in my lease (early) because I was over my miles. Naomi was just a pleasure to work with! She allowed us to take our time, and presented us with many different scenarios and options. One of the best dealership experiences my husband and I have had. Thanks! Mallory & Josh More
by malloryafrank
Employees Worked With
Naomi Rioux-Janssen
April 23, 2014
amazing service! 3 years ago, we purchased a vehicle at another dealership close to our home and didn't have the greatest experience. This time around, we went to Sub 3 years ago, we purchased a vehicle at another dealership close to our home and didn't have the greatest experience. This time around, we went to Suburban to see Bob on the advice of a family member. No regrets! Bob was amazing and found us a car that met our needs, perfectly in our price range! It was completely worth driving 45 minutes from home! More
by rachklaus
Employees Worked With
Rachel Klaus, Bob Bucknum
April 22, 2014
Ford Escape Titanium Having owned a 2007 Escape, I decided to up-grade. Dealing with Norm Stern was like dealing with an old friend. He was extremely knowledgeable. He to Having owned a 2007 Escape, I decided to up-grade. Dealing with Norm Stern was like dealing with an old friend. He was extremely knowledgeable. He took the time to explain to me all the options in all the different models. I was very pleased. I have been a customer of this dealership and wouldn't go any where else. More
by barbwhitelake
Employees Worked With
April 21, 2014
New Fusion I always have a good experience at Suburban Ford. I returned to Kevin Kobak to help me find my second Ford Fusion. Kevin is not only friendly and a I always have a good experience at Suburban Ford. I returned to Kevin Kobak to help me find my second Ford Fusion. Kevin is not only friendly and a good listener but very knowledgable regarding the product(s). He did not pressure me to make a decision but gives me the answers then the time I needed to decide. I will return. More
by cnewcar
April 14, 2014
No stress or headaches! Sam West patiently listens to you and isn't "pushy". Found the right vehicle within the terms I wanted. Very satisfied with the entire buying experie Sam West patiently listens to you and isn't "pushy". Found the right vehicle within the terms I wanted. Very satisfied with the entire buying experience and love my new F150. More
by gtino
Employees Worked With
April 01, 2014
I received courteous service and am very happy with my vehicle. Ramon Namphy was very accommodating in finding a vehicle that fit my needs and was at a price I could live with. vehicle. Ramon Namphy was very accommodating in finding a vehicle that fit my needs and was at a price I could live with. More
by linmul
Employees Worked With
Ramon Namphy
