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Suburban Ford of Waterford
Waterford, MI
1,143 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,143 reviews
July 14, 2014
Sales person Yes, I've been doing business with them for years & recommend them to all my family & friends. I can go to Hines park or Tom Holzer as they're close t Yes, I've been doing business with them for years & recommend them to all my family & friends. I can go to Hines park or Tom Holzer as they're close to where I live but prefer to go to Suburban Ford of Waterford. More
by Travis CA
Employees Worked With
July 11, 2014
Super friendly and Helpful I highly recommend you offer this dealership, especially Laurie Moses, the opportunity to serve you. At least let them provide you a quote for your ne I highly recommend you offer this dealership, especially Laurie Moses, the opportunity to serve you. At least let them provide you a quote for your next vehicle. With over 3 dozen vehicle purchases, I had a rare, and very positive experience with them that made my purchase enjoyable, and exciting for me. More
by richard.v.briggs
Employees Worked With
July 11, 2014
Taken care of in just seconds and treat with respect! I was glad to not have to hassle over the price or anything and that made for a pleasant buying experience. Appreciate the concern that a customer ha I was glad to not have to hassle over the price or anything and that made for a pleasant buying experience. Appreciate the concern that a customer has a life to get back to and doesn't need to be stranded by the sales process. More
by makmusic8
Employees Worked With
Patrick Gilbert, David Deckard
July 08, 2014
Vehicile Purchase My salesman; Norm Stern, was very helpful in fulfilling my purchase/lease of the new truck. Providing what I was looking for within my budget. This i My salesman; Norm Stern, was very helpful in fulfilling my purchase/lease of the new truck. Providing what I was looking for within my budget. This is my second vehicle purchase with him and I intend on returning when I am ready again. More
by wendell02
Employees Worked With
July 01, 2014
New Fusion Dana Waxler has been my sales person for the last 3 purchases I made at suburban ford. Each time it is a good and easy transaction. I will keep deal Dana Waxler has been my sales person for the last 3 purchases I made at suburban ford. Each time it is a good and easy transaction. I will keep dealing with him as long as he is still working there. Thanks Dana. More
by pallen1544
June 28, 2014
Sam West was amazing. We will be back for our next vehicle and will always go to Sam. Our experience was amazing and we owe that to Sam. Brooke Sloan was amazing. We will be back for our next vehicle and will always go to Sam. Our experience was amazing and we owe that to Sam. Brooke Sloan More
by dscsk8coach
Employees Worked With
May 24, 2014
Great salesman Tony Davis was patient and extremely helpful. He found the exact car we were looking for at a great price. He took his time and was able to answer a Tony Davis was patient and extremely helpful. He found the exact car we were looking for at a great price. He took his time and was able to answer all of are questions. Best experience ever buying a car. Highly recommend Tony Davis More
by Darkhorse1219
Employees Worked With
Tony Davis
May 20, 2014
Completely Satisfied Customer Louie Richards and Tom Tatu were "all in" when it came to finding a new Ford Escape for my wife. Louie located the vehicle with more than I required, Louie Richards and Tom Tatu were "all in" when it came to finding a new Ford Escape for my wife. Louie located the vehicle with more than I required, offered a great price and coordinated my existing lease. Tom was thorough in explaining all the features of the new Escape and delivered the SUV on time and in perfect condition. I would gladly return to Suburban Ford of Waterford. I was treated like a first class citizen. More
by PaulFlancbaum
Employees Worked With
Tom Tatu, Louie Richards
May 19, 2014
Another great car buying experience I have bought four vehicles from this dealership now and have always been very happy with the experience. The sales person was knowledgeable about th I have bought four vehicles from this dealership now and have always been very happy with the experience. The sales person was knowledgeable about the products, answered all my questions and was not pushy at all. More
by MichaelJozwik
Employees Worked With
Tom Tatu
May 09, 2014
Sam and Keely provide great service! My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accompli My initial contact with Suburban Ford was online. Keely Wallace contacted me promptly (the next business day) and found out what I wanted to accomplish. When I visited the dealership, she introduced me to Sam West, my salesman. He listened to what I wanted and showed me several options based on our conversation. Sam was very helpful. Once I decided it was best for me to lease, he obtained some estimates of monthly payments for me that were competitive and helpful to me in making my decision. He kept in touch with me and called as soon as he had vital information to share. I would recommend him highly to a friend or relative that needs a vehicle. I would also recommend Keely Wallace in the same manner. More
by LRGary
