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Suburban Ford of Waterford
Waterford, MI
1,157 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
September 04, 2014
A Pleasure Laurie Moses is absolutely the best Sales Rep.!! I was definitely impressed with her efficiency and knowledge about various models and financing stra Laurie Moses is absolutely the best Sales Rep.!! I was definitely impressed with her efficiency and knowledge about various models and financing strategies. A truly pleasurable experience with a beautiful confident women!! More
by KCleaver
Employees Worked With
September 04, 2014
Dana makes the car buying experience easy! Dana Wexler, made the whole experience easy as I told him what I wanted and he found me the car., quickly and got the deal going. Dana Wexler, made the whole experience easy as I told him what I wanted and he found me the car., quickly and got the deal going. More
by Jean Buford
Employees Worked With
August 27, 2014
Do not recommend Ive bought a vehicle 6 months ago from this dealership. experience went ok. came back today to buy another vehicle. test drove 2 models to make a deci Ive bought a vehicle 6 months ago from this dealership. experience went ok. came back today to buy another vehicle. test drove 2 models to make a decision. while the salesman was busy with another customer, i asked to test drive a mustang. Mind you i came with my wife and two young children. I was told that customers cannot test drive mustangs without a credit check? Let me once again reiterate that I recently purchased a $36,000 ford escape titanium, and was there today to purchase a $26,000 ford focus titanium. This is the most ignorant customer service move I've ever seen. Needless to say if i buy two vehicles from you and you still don't trust me enough to let me try a vehicle, you can keep your cars. I will NOT be buying from this dealership again. More
by AngryCustomer1
Employees Worked With
August 26, 2014
Always excellent service Buying/Leasing a car can be stressful, but not when you are dealing with Tom Tatu. He is friendly, knowledgably and cares about what your needs are. I Buying/Leasing a car can be stressful, but not when you are dealing with Tom Tatu. He is friendly, knowledgably and cares about what your needs are. I will continue coming back to Suburban Ford of Waterford!! More
by phjancza
Employees Worked With
Tom Tatu
August 26, 2014
Great Staff throughout Over the years I've been happy with Ford products ( bought my first brand new Ford in 1960 ) and I've done business with many different dealerships. Over the years I've been happy with Ford products ( bought my first brand new Ford in 1960 ) and I've done business with many different dealerships. I have dealt with Suburban Ford of Waterford a number of times over the past few years. I have found their staff in all departments to be kind, courteous, and knowledgeable. If I had to rate all dealerships I've dealt with over the years, Suburban Ford of Waterford would be Number One. More
by Rfields2
August 26, 2014
customer my wife and have been buying cars and trucks at suburban for 20+ years. The sale staff and service department are great to work with always friendly a my wife and have been buying cars and trucks at suburban for 20+ years. The sale staff and service department are great to work with always friendly and helpful. Tom Tatu has been great to work with he goes that extra mile for you. I would recommend suburban ford of Waterford to friends&family. Jerry & Jackie More
by jerry3158
Employees Worked With
Tom Tatu
August 25, 2014
great service Friendly staff and works works for what you want. You always feel like you are the most important person when you walk in the door. Friendly staff and works works for what you want. You always feel like you are the most important person when you walk in the door. More
by winow1ln
Employees Worked With
Duane niemi
August 22, 2014
so helpful I was looking for a white Escape and Sam found one for me , and at a better price than another dealership. He was awesome and made everything so easy. I was looking for a white Escape and Sam found one for me , and at a better price than another dealership. He was awesome and made everything so easy. When my husband is ready to buy a new truck, we will definitely come to Sam! More
by lynn brickman
August 11, 2014
Feel like the new Escape is fsabulous Enjoyed working with George Anast he was friendly and very helpful. Let us test drive a few cars was very knowledgeable about all the products. Got Enjoyed working with George Anast he was friendly and very helpful. Let us test drive a few cars was very knowledgeable about all the products. Got financing fast no strees had a new car in two hours. More
by nickkelly
Employees Worked With
August 05, 2014
Great dealership This is the third car I've purchased from Suburban Ford. From the sales staff to the service staff, they are all professional, friendly, helpful and This is the third car I've purchased from Suburban Ford. From the sales staff to the service staff, they are all professional, friendly, helpful and knowledgeable. These days, customer service may not be a priority for some businesses, but it is the first priority here. Allie Hodges was my sales consultant and she is truly lovely. She worked very hard to find me the vehicle I wanted and told me everything I needed to know along the way. Allie is personable, considerate and did a wonderful job for me. I would recommend her to everyone. In the service department, Scott and Nathan have always been wonderful. They are very professional and trustworthy. There are never any surprises and they always have gone above and beyond for me. I highly recommend this dealership. More
by judy117
Employees Worked With
Nathan Bolton
