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Suburban Ford of Waterford
Waterford, MI
1,143 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,143 reviews
September 15, 2014
Great Experience Dana Waxler was nothing but a joy to deal with. Quick, easy and fast. He made getting a new car a “no big deal” deal. Just like it is supposed to be. Dana Waxler was nothing but a joy to deal with. Quick, easy and fast. He made getting a new car a “no big deal” deal. Just like it is supposed to be. More
by jasonetter
Employees Worked With
September 12, 2014
Completely Satisfied - Goes Above and Beyond There are not words to say enough in how I was treated, Naomi went above and beyond the expectation that I had. I've already recommended her to famil There are not words to say enough in how I was treated, Naomi went above and beyond the expectation that I had. I've already recommended her to family and some of my friends. She worked with me and knew what I wanted and was upfront about everything. More
by smickel
Employees Worked With
Naomi Rioux-Janssen
September 11, 2014
integrity a very sincere and honest person....Bob is a great choice for good service and being able to meet a customers needs. He is very knowledgeable and is a very sincere and honest person....Bob is a great choice for good service and being able to meet a customers needs. He is very knowledgeable and is a gold star type of individual...thank you suburban ford for having Bob Bucknum.... More
by AL WILSKI
Employees Worked With
Bob Bucknum
September 10, 2014
Completely Satisfied I went to Suburban Ford of Waterford looking for a new car. Naomi Rioux, who had previous helped my dad with his Fusion purchase, got me a great deal I went to Suburban Ford of Waterford looking for a new car. Naomi Rioux, who had previous helped my dad with his Fusion purchase, got me a great deal on a 2014 Focus. I'm very satisfied and would recommend Suburban Ford of Waterford and Naomi Rioux to anybody looking for a replacement vehicle(new or used). More
by Markilizer
Employees Worked With
Naomi Rioux-Janssen
September 09, 2014
Highly Recommended! This is my 16th car and I truly recommend this dealership for their service and sales. I have referred over 90 others to them, whom all were happy to This is my 16th car and I truly recommend this dealership for their service and sales. I have referred over 90 others to them, whom all were happy to either buy or lease a vehicle from Suburban Ford. If you are looking for reasonable price, not having a car pushed unto you, that you cannot afford or simply not want, this is the right place. Service is fast and accommodating. More
by Eveline Perry
Employees Worked With
Other Employees :
John Vitale, Patrick Gilbert, Nathan Bolton, David Deckard
September 07, 2014
The best Buying a car from Suburban Ford Waterford is one of the best deal's I could ask for. No other dealer matched there price. I drove all the way from M Buying a car from Suburban Ford Waterford is one of the best deal's I could ask for. No other dealer matched there price. I drove all the way from Macomb to get my car from Tom Tatu. More
by gary.stroze
Employees Worked With
Don Marotta, John Vitale, Tom Tatu
September 04, 2014
A Pleasure Laurie Moses is absolutely the best Sales Rep.!! I was definitely impressed with her efficiency and knowledge about various models and financing stra Laurie Moses is absolutely the best Sales Rep.!! I was definitely impressed with her efficiency and knowledge about various models and financing strategies. A truly pleasurable experience with a beautiful confident women!! More
by KCleaver
Employees Worked With
September 04, 2014
Dana makes the car buying experience easy! Dana Wexler, made the whole experience easy as I told him what I wanted and he found me the car., quickly and got the deal going. Dana Wexler, made the whole experience easy as I told him what I wanted and he found me the car., quickly and got the deal going. More
by Jean Buford
Employees Worked With
August 27, 2014
Do not recommend Ive bought a vehicle 6 months ago from this dealership. experience went ok. came back today to buy another vehicle. test drove 2 models to make a deci Ive bought a vehicle 6 months ago from this dealership. experience went ok. came back today to buy another vehicle. test drove 2 models to make a decision. while the salesman was busy with another customer, i asked to test drive a mustang. Mind you i came with my wife and two young children. I was told that customers cannot test drive mustangs without a credit check? Let me once again reiterate that I recently purchased a $36,000 ford escape titanium, and was there today to purchase a $26,000 ford focus titanium. This is the most ignorant customer service move I've ever seen. Needless to say if i buy two vehicles from you and you still don't trust me enough to let me try a vehicle, you can keep your cars. I will NOT be buying from this dealership again. More
by AngryCustomer1
Employees Worked With
August 26, 2014
Great Staff throughout Over the years I've been happy with Ford products ( bought my first brand new Ford in 1960 ) and I've done business with many different dealerships. Over the years I've been happy with Ford products ( bought my first brand new Ford in 1960 ) and I've done business with many different dealerships. I have dealt with Suburban Ford of Waterford a number of times over the past few years. I have found their staff in all departments to be kind, courteous, and knowledgeable. If I had to rate all dealerships I've dealt with over the years, Suburban Ford of Waterford would be Number One. More
by Rfields2
