Suburban Ford of Waterford

Had to get a new car fast! My car broke down and I needed to get a new vehicle. I worked with Ramon Namphy, who is probably one of the best and most professional sales guys in My car broke down and I needed to get a new vehicle. I worked with Ramon Namphy, who is probably one of the best and most professional sales guys in the business. He handled multiple obstacles and found the perfect vehicle for the right price. I could have bought anywhere, but Ramon and the staff at Suburban Ford truly make all the difference. I would go to no other dealership on the planet. More

Buying another vehicle Unfortunately, my husband and I haven't had much luck with vehicles this past year! We came to Suburban Ford of Waterford last April when an older tr Unfortunately, my husband and I haven't had much luck with vehicles this past year! We came to Suburban Ford of Waterford last April when an older truck we had died. The car we bought then ended up flooding this past August is the historic rainfall. We then bought another car in August. Just a few weeks ago, our van was deemed a loss after an accident that followed record snowfall! Every time, we have worked with Bob Bucknum. He's 3/3 with us on finding the right vehicle on the first try! While we hadn't planned on buying three vehicles in under a year, we had phenomenal service each time! We wouldn't go anywhere else! More

Always great service I've purchased almost all my cars from Bob Bucknum. He's honest and knowledgable and I would DEFINATELY recommend him and suburban ford! Everyone ther I've purchased almost all my cars from Bob Bucknum. He's honest and knowledgable and I would DEFINATELY recommend him and suburban ford! Everyone there is super friendly. More

Best sales service I have had. Suburban Ford of Waterford is by far the best dealer ship I have dealt. If you are in need of a new and or used car I would recommend you go see Bob Suburban Ford of Waterford is by far the best dealer ship I have dealt. If you are in need of a new and or used car I would recommend you go see Bob Bucknum. Bob and Suburban Ford of Waterford"s finance department have always been able to get me the monthly payment I needed. I have bought three cars from them. More

GREAT Great and honest service. I did not feel like I was getting scammed or anything like that. I went in, told them what I wanted, and got it. Great and honest service. I did not feel like I was getting scammed or anything like that. I went in, told them what I wanted, and got it. More

"Great customer Service" On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on th On February '12 2015 I hit a chuck hole by the airport in my 2012 company owned Fusion. Consequently I blew my left front tire and broke a belt on the right side tire. I changed my tire at the airport and the next day I arrived at the dealership at 6:30 AM. I was 3rd in line to get into the service department. I was met by your service tech Tim Haverty. I told him I was a major supplier to Ford Motor and that I had a meeting that I had to attend at 10AM at the Ford Rouge Complex. I asked him if he replace both tires, change the oil with full synthetic and get me out so that I could make it to my meeting. He said yes and also informed me that I had a wiper blade starting to deteriorate. They replaced that too and had me back on the road by 8:45 AM. I was very pleased with the service and the way that they went above and beyond my expectations to help me out. More

great ford deal tom miller our salesman was very easy to work with and went to great lengths to see that we were satisfied with our deal. He is who I will deal with f tom miller our salesman was very easy to work with and went to great lengths to see that we were satisfied with our deal. He is who I will deal with from now on. More

Great customer Service This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspe This was my first experience with a Ford Dealer. I just Purchased a used 2010 focus and took it in for "The works" oil change, tire rotation and inspection. Tim set me up for the owner rewards program and explained how to get a rebate on the works service i had done. a great first experience with a ford dealer. More

New car In November 2014 I had attempted to get a new vehicle but was met with very little enthusiasm from the original salesman who greeted me. While at the In November 2014 I had attempted to get a new vehicle but was met with very little enthusiasm from the original salesman who greeted me. While at the dealer for an oil change last month, I attempted to talk to someone again. I was met by Tom Miller who quickly showed he was interested in learning about my situation and what I was looking for. He was very friendly and provided all options available to me. I wasn't sure about working with that dealership again but he proved they were worth a second chance. I will definitely go to him again in the future when my new lease is up and I would refer Tom to my friends and family. More

Lease turn in and new lease I have been leasing vehicles from Suburban Ford of Waterford for may years and have always had a great experience! They have always treated me with re I have been leasing vehicles from Suburban Ford of Waterford for may years and have always had a great experience! They have always treated me with respect. Tom Tatu is my salesman and made my lease turn in and renewal of my new lease seamless and quick. I highly recommend both Suburban Ford of Waterford and Tom Tatu for your next auto purchase or lease. More