Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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I began my experience with a sales person who left shortly after I decided to purchase my vehicle. When I called the dealership to purchase my vehicle, she was no longer there and Ryan immediately too shortly after I decided to purchase my vehicle. When I called the dealership to purchase my vehicle, she was no longer there and Ryan immediately took me under his wing and helped me out! Nights and weekends, searched inventory for me (it was a custom vehicle), pulled together Lease vs. Purchase options, wheel, interior combos, you name it, he worked overtime. All THROUGH TEXT! Adding a 4.5 month wait for the car to actually be built and shipped to the dealership - he was phenomenal at keeping me informed and excited about my truck along the way. White glove service the day of purchase! Patient with me [and my young son!] as he showed me around my new vehicle, walking me through cool, little known accessories in the Explorer. I was going from a Chrysler to a Ford and I needed a tutorial. He was phenomenal. 10 out of 10, will buy from Suburban and from Ryan again! More
Having my car fixed at this dealership has been the worst car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car experience of my life. Dylan is the worst customer service person I have ever had to deal with. There was no customer service and after having my car for 4 and half months there was ownership taken in the fact that my vehicle was still not ready. Then when I’m finally able to get my car it is given back to me with 23 miles of gas left in it mind you there was more than half a tank in my car when I took it in 4 and a half months ago and the icing on the cake… MY CAR WAS GIVEN BACK TO ME WITH NO LICENSE PLATE ON!!!! The whole time these people were rude and Inconsiderate and do not care even an ounce at the situation at hand! I am utterly disgusted about this place of business! I don’t know what kind of operation the manager is running but if this is how he’s gonna let his employees treat his customers that whole location should be shut down! Google makes you leave atleast one star and this location and Dylan do not even deserve that! More
Suburban Ford of Waterford has so many vehicles to choose from and Laurie's knowledge about every single one was so helpful! from and Laurie's knowledge about every single one was so helpful! More
Melissa Young was absolutely amazingggg! I would 10/10 recommend her to absolutely anyone! It was like buying a car from a friend and not a salesperson! If you like outgoing and fun people s I would 10/10 recommend her to absolutely anyone! It was like buying a car from a friend and not a salesperson! If you like outgoing and fun people see Melissa(: More
It's a great place they went out of their way to get me into a vehicle and I really mean out of their way I will definitely go back again when I'm ready for another vehicle into a vehicle and I really mean out of their way I will definitely go back again when I'm ready for another vehicle More
The dealership did a great job trying to get a part number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. number for my issue, when FOMOCO made it nearly impossible to find the number needed. The man hours required in to be reimbursed to them from FOMOCO. More
Matt went out of his way to help me when I needed work on my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. my truck. He and his team made sure it was perfect when I got it back and cleaner than when I took it in to them. Thanks Matt. More
Laurie Moses did a great job finding me a vehicle that we wanted. Leasing process was smooth. Delivery to the house was smooth as well. The new Ford explorer OK but very similar to the 2021 Ford explorer. A wanted. Leasing process was smooth. Delivery to the house was smooth as well. The new Ford explorer OK but very similar to the 2021 Ford explorer. A nice vehicle, but not a wow factor. More
Great Experience, Brian and Matt are great guys and good to deal with. Home delivery was excellent and convenient. to deal with. Home delivery was excellent and convenient. More