Suburban Ford of Waterford

Knowledgable Personnel Making The Customer #1 I have purchased many cars over the years but have never had the pleasure of working with a sales person such as Laurie Moses. She has assisted me in I have purchased many cars over the years but have never had the pleasure of working with a sales person such as Laurie Moses. She has assisted me in leasing the last two cars and has literally been the reason I make the choices I have made. She is so knowledgable about the products she sells which is a big plus in helping her customers make the right choice. It is no wonder she ranks so high in the list of Ford's best sales people across the country. More

My Salesman at Suburban Ford of Waterford My salesman, Tom Miller, was great to work with. He obviously listened to what I was telling him about what I wanted in a vehicle because he hit the My salesman, Tom Miller, was great to work with. He obviously listened to what I was telling him about what I wanted in a vehicle because he hit the nail on the head with the Ford Escape SE that he lined me up with. He is so friendly and helpful; I would recommend him to anyone that I know who is looking for a vehicle. He synced my ride for me; which is so cool. If he hadn't done that for, I wouldn't have done it and I now realize what a great hands free feature this is. More

Service with a smile A super team of service department personnel working hard to make sure you are pleased with the work done on your car at the price quoted and within t A super team of service department personnel working hard to make sure you are pleased with the work done on your car at the price quoted and within the time period quoted at the time of write up. More

The service people at this dealership are top notch. I just love the service I get at Suburban Ford, everyone is great. Everything done In a timely manor. Friendly, fast and car taken care of. I just love the service I get at Suburban Ford, everyone is great. Everything done In a timely manor. Friendly, fast and car taken care of. More

Very easy to do business with. Painless. Norm Stern and his staff were very professional and expedient if finding the vehicle that we wanted. Even when Norm was away, he directed our us to a Norm Stern and his staff were very professional and expedient if finding the vehicle that we wanted. Even when Norm was away, he directed our us to another sales associate who was equally as effective. More

Great experience buying new truck!!! Thank you Matt Duggan!! Would highly recommend this dealership, not only for the new truck purchase experience, but all around great dealership. Truthfully, if it would not h Would highly recommend this dealership, not only for the new truck purchase experience, but all around great dealership. Truthfully, if it would not have been for Matt Duggan, not sure what our decision would have been. It's possible that we may have ended up at a different location. With that said, Matt took care of everything and introduced us to the greatness of Suburban Ford of Waterford, Michigan. We will be back to this dealership for all of our auto needs!!!!! A nice shout out to Nathan Bolton, service manager, as well. More

Excellent experience we knew what we were looking for, and Matt was able to search extended inventory and find it for us. Working out the logistics of turning in one leas we knew what we were looking for, and Matt was able to search extended inventory and find it for us. Working out the logistics of turning in one lease vehicle and trading in another vehicle (because of age we had decided after 45 years we would become a one vehicle family), the dealership had to work out the numbers to both of our saisfaction. More

Ford Edge Lease Our sales process with Patrick Gilbert at Suburban Ford was excellent. Originally, we did not know if we wanted to purchase or lease a new vehicle. We Our sales process with Patrick Gilbert at Suburban Ford was excellent. Originally, we did not know if we wanted to purchase or lease a new vehicle. We were interested in an Edge, but had never owned a crossover, SUV or truck. Patrick was very informative in explaining all of our options- lease v. purchase and car v. SUV/crossover. As such, his pleasant, informative style was very helpful in sorting out our priorities before arriving at a final decision to lease. In addition, he exhibited a high level of personable customer service that made the final negotiation of a deal the smoothest car-buying experience we have ever had. Bob & Pat Seal More