Suburban Ford of Waterford

Excellent Service! I purchased my first Ford (F150) through Norm Stern in 2014. He found me the exact vehicle I was looking for and for a price that was unbeatable. Th I purchased my first Ford (F150) through Norm Stern in 2014. He found me the exact vehicle I was looking for and for a price that was unbeatable. There have been many vehicles purchased since then and each and every purchase was hassle free and a good experience. Norm takes care of his customers from start to finish and it is a pleasure to do business with him. When it comes time to purchase another vehicle, we will be back to see Norm Stern! More

Simply the BEST dealer I've ever worked with. My wife and I have leased 1 Focus and 6 Fusions from Kevin Kobak. Kevin is a pleasure to work with. He's knowledgeable and professional and listens My wife and I have leased 1 Focus and 6 Fusions from Kevin Kobak. Kevin is a pleasure to work with. He's knowledgeable and professional and listens to your needs & wants. Then he goes to work and finds the car that meets my criteria no matter where it is. That's why I keep coming back. Whenever I come in for service I stop by Kevin's desk and he always has a smile and welcoming handshake. If he doesn't have a customer he asks me to sit and we talk for a bit. Without a doubt, Kevin Kobak is the consummate sales professional! Thanks Kevin. More

Excellent Customer Service I have been using the service department of Suburban Ford of Waterford for the past 12 years. Even though I didn't lease my current Ford from Waterfo I have been using the service department of Suburban Ford of Waterford for the past 12 years. Even though I didn't lease my current Ford from Waterford I continue to use this service center because of their excellent service and their courteous manner. I never feel that I am being sold service that isn't required. More

Great service I have been going to Suburban Waterford for 20 years and the top notch service is the reason. Nathan is my service adviser and he is always on top it I have been going to Suburban Waterford for 20 years and the top notch service is the reason. Nathan is my service adviser and he is always on top it things. More

Ford Escape 2015 Great experience from the minute I walked in the door to driving away with my new 2015 Titanium Escape. Would return and also recommend anyone else to Great experience from the minute I walked in the door to driving away with my new 2015 Titanium Escape. Would return and also recommend anyone else to shop for their next car here. More

they are the best I was treated like a family friend or like I owned the place. My sales person, Trevor Wortman, was so informative, agreeable, helpful. He worked total I was treated like a family friend or like I owned the place. My sales person, Trevor Wortman, was so informative, agreeable, helpful. He worked totally to my satisfaction regarding the "deal" for the vehicle. He was so calm and clear showing all the "things" available in the car and how to work everything. Can't say enough good words about him. Other people there were wonderful too. absolutely NOTHING to complain about. All good, good, good. More

Excellent experience My new car experience at suburban ford of waterford was a pleasent experience in every aspect. Fast efficient delivery along with no pushiness for pur My new car experience at suburban ford of waterford was a pleasent experience in every aspect. Fast efficient delivery along with no pushiness for purchasing extra programs. I would definitely purchase another car from this dealership. The salesman Tom Tatu was friendly and very knowledgable More

Used Car Purchase Very positive interaction with Staff. Would recommend Vince to my friends and family. Understood what we were looking for and went the extra mile to Very positive interaction with Staff. Would recommend Vince to my friends and family. Understood what we were looking for and went the extra mile to find our car. More

made the best out of a poor situation Tim kept me informed every step of the diagnostic process. When the technician learned that my vehicle would need extensive repairs I was notified im Tim kept me informed every step of the diagnostic process. When the technician learned that my vehicle would need extensive repairs I was notified immediately and given a clear and concise explanation and selection of options. What I felt that is key to customer satisfaction is: clear, prompt communication, various options with costs. Also when the bill was presented, Tim "worked" with me as the situation merited much higher future repair costs. No other dealer that I experienced in twenty years have budged in prices. I was gratefully relieved and would recommend this dealer, and especially Tim Haverty. More

Suburban Ford of Waterford goes above and beyond!!! The staff are amazing and more then helpful. Warm welcome from Trish Saunders makes you feel welcome immediatelyA+. Laurie Moses was my sales rep and The staff are amazing and more then helpful. Warm welcome from Trish Saunders makes you feel welcome immediatelyA+. Laurie Moses was my sales rep and was not only very pleasant she was very patient and knowledgable A+. Jennifer Robinson was took good care of the business aspect with the various programs for my vehicle. Awesome!! A+. Brittney Hatfield was helpful every step if the way. Went above and beyond.making the process easier.A+ Trevor Wortman was a great deal of help and from the start was ready to do whatever it took to make sure my experience was great! A+ Easily put..... If your in the market for any type if Ford come to Suburban Ford and ask for these Individuals. The team is solid and ready to make your experience one you will never forget.... THANK YOU Suburban Ford and the people I mentioned above. More