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Suburban Ford of Waterford
Waterford, MI
1,157 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
August 11, 2015
our salesman is the best Would have been happier if we got better trade in on our vehicles but love my new car and Mark Ninomiya our salesman made it a 5 star experience. This Would have been happier if we got better trade in on our vehicles but love my new car and Mark Ninomiya our salesman made it a 5 star experience. This is our second vehicle from this dealership and as you can see we came back. More
by Karen merryman
August 05, 2015
No surprises I have never gone into Suburban Ford and was given anything less that stellar service have been buying new cars since 1966 and when we moved to The wa I have never gone into Suburban Ford and was given anything less that stellar service have been buying new cars since 1966 and when we moved to The waterford area we new we needed a new dealer that would service our cars. Since purchasing our first car from Suburban Ford, 100% of our service is done there. There is NO place else in our eyes. Nathan Bolton has always met us with a smile and a "how may I help you" attitude. Nathan and the rest of the staff in the service department is the reason we keep buying Ford. Keep up the outstanding work! More
by ohrings
Employees Worked With
Nathan Bolton
August 04, 2015
outstanding rated very high for continuous quality service. friendly service service write up. I have not had an issue that this dealer could not address and rated very high for continuous quality service. friendly service service write up. I have not had an issue that this dealer could not address and resolve! More
by chris
Employees Worked With
Nathan Bolton
July 27, 2015
Dealership experience My experience was very professional and informative. Tom Tatu was very informed on the new technology offered on my vehicle. I would definitely reco My experience was very professional and informative. Tom Tatu was very informed on the new technology offered on my vehicle. I would definitely recommend this dealership to other individuals. More
by Paige1
Employees Worked With
Tom Tatu
July 27, 2015
Great Buying Experience at Suburban Ford Patrick Gilbert at Suburan Ford did an outstanding sales job for Lori and me. He made arrangements to bring the vehicle from Tom Hollser Ford for me t Patrick Gilbert at Suburan Ford did an outstanding sales job for Lori and me. He made arrangements to bring the vehicle from Tom Hollser Ford for me to test drive. Patrick did a great job representing us to his upper management to get us the vehicle equipped the way we wanted it at the price we wanted. The vehicle was delivered to us on the day and time he told us. The rest of the Suburban delivery team also did an outstanding job with the finance paperwork and technical description to operate the SYNC system. The Service team did a great with the spray in Bed Liner. More
by Lakeside
Employees Worked With
Patrick Gilbert
July 25, 2015
Went in Determined to Get a Car and Walked Out with More! When my first purchase on a car fell through, Tony Davis stayed late to make sure I had a safe car to drive back to school with the next day! My mothe When my first purchase on a car fell through, Tony Davis stayed late to make sure I had a safe car to drive back to school with the next day! My mother currently leases from them, so with Tony's help we found a car in my budget that met the needs of a college student who moves from dorm to dorm. My new Ford Fusion is beautiful, in my budget, and was above and beyond what I expected. He made sure my phone was synced and I had a full tank of gas before I left the lot. Thanks Tony! More
by Mac311
Employees Worked With
Tony Davis
July 24, 2015
Bought and leased cars on the same day Matt did a pretty solid job setting my wife up with her lease on a new explorer and being a good salesman asked her how I liked my car that i bought f Matt did a pretty solid job setting my wife up with her lease on a new explorer and being a good salesman asked her how I liked my car that i bought from him a year earlier. Needless to say he worked with her to get me set up to trade in my fairly new car for something i really wanted. It was great working with him. More
by TonyG03
Employees Worked With
Matt Duggan
July 18, 2015
Best Ford Dealer This is my third leased For Fusion, and the best one so far. I had it in this week for a recall, and the service was fast, efficient, and friendly. This is my third leased For Fusion, and the best one so far. I had it in this week for a recall, and the service was fast, efficient, and friendly. I couldn't have asked for more. More
by firefly
Employees Worked With
Mike in Service- don't know his last name., John Vitale, Patrick Gilbert
July 16, 2015
Great Sales Person I have been going to Kevin for years. He bends over backwards to help any way he can. Kevin is a class act and I highly recommend him. He did not buy I have been going to Kevin for years. He bends over backwards to help any way he can. Kevin is a class act and I highly recommend him. He did not buy me lunch for me to say that. He is the best! More
by DeanW
Employees Worked With
July 15, 2015
Leasing Ford Edge They were wonderful to work with and Tony's sense of urgency to help was impeccable! I would highly recommend them to anyone interested in a new Ford They were wonderful to work with and Tony's sense of urgency to help was impeccable! I would highly recommend them to anyone interested in a new Ford vehicle. More
by koda100
Employees Worked With
Tony Davis
