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Suburban Ford of Waterford
Waterford, MI
1,157 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
October 14, 2015
Always great service...wouldn't take my Ford anywhere lese. Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service and reasonably quick, even without an appointment. More
by jdnet
Employees Worked With
unknown
October 12, 2015
Great experience Traded in a lease that I had a year and a half left to get something that would better fit our growing family. We visited this dealership to work with Traded in a lease that I had a year and a half left to get something that would better fit our growing family. We visited this dealership to work with Sam West specifically. He was a great help, had an in depth knowledge of the vehicles, and most importantly... he was NOT a pushy sales rep. I will be returning to work with Mr. West and I highly recommend anyone in the market to go see him and visit Suburban Ford of Waterford! More
by danhen
Employees Worked With
October 09, 2015
Great experience ThIs was my first time leasing. Hernando was awesome, he was very patient and helpful, as I was very nervous about such a big decision. I have already ThIs was my first time leasing. Hernando was awesome, he was very patient and helpful, as I was very nervous about such a big decision. I have already recommended the dealership to several friends. More
by Yepper
Employees Worked With
Hernando Hulleza, Hernando Hulleza
October 07, 2015
An excellent car experience Tony Davis did an outstanding job of getting me a great deal and finding me a beautiful car that exceeded all my expectations. He did exactly what he Tony Davis did an outstanding job of getting me a great deal and finding me a beautiful car that exceeded all my expectations. He did exactly what he told me he would do, all my calls were returned promptly and the service I received is beyond compare. More
by wendyc
Employees Worked With
Tony Davis
October 06, 2015
Went above and beyond Matt Duggan at the Suburban Dealership in Waterford was an outstanding salesman. He was very patient with us in finding the right F150 pick-up. We f Matt Duggan at the Suburban Dealership in Waterford was an outstanding salesman. He was very patient with us in finding the right F150 pick-up. We found the truck that day and was able to take it home the same day. Great service. More
by sparky_rudy
Employees Worked With
Can't remember the man's name but he had one awesome Ipad and worked with us on financing the truck., Matt Duggan
October 03, 2015
Great service! The service was wonderful at a great price. Would highly recommend! Very friendly and helpful staff. The wait was a little long in completing servi The service was wonderful at a great price. Would highly recommend! Very friendly and helpful staff. The wait was a little long in completing service but otherwise a great experience. More
by Charcoal002
Employees Worked With
John Vitale
September 24, 2015
Very helpful and awesome experience. Friendly staff, great service. I did not spend my entire day there which was the best part. Norm made the process very easy. I won't go to any other d Friendly staff, great service. I did not spend my entire day there which was the best part. Norm made the process very easy. I won't go to any other dealership. More
by Samantha215
Employees Worked With
September 20, 2015
Service department Tim was a pleasure to work with and was right on with his estimated time for the service I had come in for. Service was fast and easy. Tim was a pleasure to work with and was right on with his estimated time for the service I had come in for. Service was fast and easy. More
by Cjiovani
Employees Worked With
Tim Haverty
September 16, 2015
Good job Suburban When I walked in to the service area there were a lot of men standing around but no one greeted me. So I waited by the first station for a man who was When I walked in to the service area there were a lot of men standing around but no one greeted me. So I waited by the first station for a man who was on the phone. No big deal. A little uncomfortable for a women. But once I was greeted everything went super smooth and they even shuttled me to work :) thanks suburban ford. More
by Leahloo
Employees Worked With
John Vitale
September 16, 2015
A pleasant experience Hernando Hulleza was very pleasant, helpful and patient. Every prospective car buyer should be fortunate enough to have a salesman like Mr. Hulleza Hernando Hulleza was very pleasant, helpful and patient. Every prospective car buyer should be fortunate enough to have a salesman like Mr. Hulleza.. It was an A-OK experience. I would definitely recommend the dealership and the salesman I had. More
by anafi01
Employees Worked With
Hernando Hulleza, Hernando Hulleza
