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Suburban Ford of Waterford
Waterford, MI
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,144 reviews
October 22, 2015
Great salesman Billy Sommer They got the vehicle I asked for, had it the next day and closed the deal in the morning. No issues with the trade and no pressure on anything else They got the vehicle I asked for, had it the next day and closed the deal in the morning. No issues with the trade and no pressure on anything else More
by Zokdrad
Employees Worked With
Billy sommer
October 21, 2015
Great service and great cars My plan was going into get some ideas on prices and options for a new car. I have never leased before so I had no idea what to except. My car dealer, My plan was going into get some ideas on prices and options for a new car. I have never leased before so I had no idea what to except. My car dealer, Hernando Hulleza, helped me tremendously. He was helpful, energetic, and honest. Hernado and one of the managers John Duley helped me out incredibly. I walked away two days later with a beautiful dependable car at a great price. If you are looking to buy or lease, that's the place to go and Hernando Hulleza is fantastic. More
by ninamarymia
Employees Worked With
Hernando Hulleza , Louie Richards, John Duley, Hernando Hulleza
October 19, 2015
Truck Purchase, new F-150 Matt Duggan was great at getting me the most for my trade in as well as searching the mid-west to locate the exact truck that I was looking for. Matt Duggan was great at getting me the most for my trade in as well as searching the mid-west to locate the exact truck that I was looking for. More
by mattduggan
Employees Worked With
Matt Duggan
October 19, 2015
Shay Thomas was more then helpful I feel she went beyond The ford dealership where Shay Thomas worked was so willing to work out a deal I have visit many dealership trying to find a car There have excellent The ford dealership where Shay Thomas worked was so willing to work out a deal I have visit many dealership trying to find a car There have excellent customer service More
by 61chata
Employees Worked With
Shay Thomas
October 17, 2015
Quick, friendly, professional. I was very comfortable with Tony Davis. I would refer my friends and family to him for there next car or truck. Tony was very helpful and was patient I was very comfortable with Tony Davis. I would refer my friends and family to him for there next car or truck. Tony was very helpful and was patient with me when he explained all the technology that was available in my new lease. I love my new Escape and highly recommend this vehicle. More
by escape with me, mej
Employees Worked With
Tony Davis
October 16, 2015
great service great new vehicles, and excellent service...from Tony Davis, he took the vehicle off the show room floor so I could see how it looked in the sunshine. great new vehicles, and excellent service...from Tony Davis, he took the vehicle off the show room floor so I could see how it looked in the sunshine.....then I bought it....and love it... More
by franklindberg
Employees Worked With
John Vitale, Tony Davis
October 15, 2015
Warrenty work service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford service coordinator Mike Pigott gave us excellent service making me feel that he would do his very best to ensure I was satisfied with Suburban Ford He made it a pleasure to come in. More
by rons ford
Employees Worked With
John Vitale
October 14, 2015
Always great service...wouldn't take my Ford anywhere lese. Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service Originally purchased from Suburban 19 months ago, for the first time. Regular service on my Fusion Hybrid has always been excellent. Friendly service and reasonably quick, even without an appointment. More
by jdnet
Employees Worked With
unknown
October 12, 2015
Great experience Traded in a lease that I had a year and a half left to get something that would better fit our growing family. We visited this dealership to work with Traded in a lease that I had a year and a half left to get something that would better fit our growing family. We visited this dealership to work with Sam West specifically. He was a great help, had an in depth knowledge of the vehicles, and most importantly... he was NOT a pushy sales rep. I will be returning to work with Mr. West and I highly recommend anyone in the market to go see him and visit Suburban Ford of Waterford! More
by danhen
Employees Worked With
October 09, 2015
Great experience ThIs was my first time leasing. Hernando was awesome, he was very patient and helpful, as I was very nervous about such a big decision. I have already ThIs was my first time leasing. Hernando was awesome, he was very patient and helpful, as I was very nervous about such a big decision. I have already recommended the dealership to several friends. More
by Yepper
Employees Worked With
Hernando Hulleza, Hernando Hulleza
