Suburban Ford of Waterford

Pleasure dealing with Tom Tatu! Tom Tatu did an excellent job of explaining details of the process and car! Tom answered all questions as well as helping explore all options. Tom T Tom Tatu did an excellent job of explaining details of the process and car! Tom answered all questions as well as helping explore all options. Tom Tatu is a true professional, very friendly! More

Expectations Exceeded After waiting for 4 months for a new Flex we had ordered which never arrived. I went on-line looking for one in the area. Found one that looked promi After waiting for 4 months for a new Flex we had ordered which never arrived. I went on-line looking for one in the area. Found one that looked promising at Suburban Ford of Waterford so I called. Talked with Shay Thomas who was very helpful. After telling her what had happened at a different dealership she informed me the one I was looking at on the website was available. She connected me with her sales manager, John Duley, who informed me that I could purchase the car they had for about the same price as the car I'd ordered. The next day we drove the half-hour to Suburban Ford. I was really skeptical about the trip. I really thought we were going to be quoted a price much higher than our ordered vehicle. Shay greeted us upon arrival and showed us the car. It was perfect for us. But I was still concerned about the cost. Next John stopped by and gave us a price. True to his word, it was very close to our previous order. We bought it. Shay and John converted what began for me as an uncertain, doubtful process into a very pleasant and satisfying experience. Shay, while not new to auto sales, is fairly new to this location. Her desk is not in the main traffic area of the sales floor. Ask for her. She has a great personality and makes the buying process relaxed and enjoyable. More

Great Service from George Anast We have delt with the Waterford location in the past and was glad to see George Anast was still there! He is very knowledgeable and concerned about ou We have delt with the Waterford location in the past and was glad to see George Anast was still there! He is very knowledgeable and concerned about our needs! More

Great Experience I had a great experience, I was looking for a truck with specific options. Norm Stern my sales rep researched and found what I wanted and I am very pl I had a great experience, I was looking for a truck with specific options. Norm Stern my sales rep researched and found what I wanted and I am very pleased with my new truck. I would highly recommend Norm Stern and will go back to him for my future vehicles. Michael Jensen More

Brand new Explorer purchase I picked up my new Explorer from Suburban Ford in Waterford. I love my new SUV. Hernando Hulleza was my salesman. Mr. Hulleza is very helpful and I picked up my new Explorer from Suburban Ford in Waterford. I love my new SUV. Hernando Hulleza was my salesman. Mr. Hulleza is very helpful and knowledgable. He goes the extra mile for his clients. More

On the go 24/7 with Iron johnson It was a nice ,but nerve recking experience !(on my part) lol, but he kept reasureing me that everything was ok. They were trying to work some channe It was a nice ,but nerve recking experience !(on my part) lol, but he kept reasureing me that everything was ok. They were trying to work some channels with my credit (which is not that great)but they did it and im happy thanks agian More

Honest service with a smile! I had a great experience! It took minimal time and the salesman was friendly. He didnt pressure me, he was honest and worked hard to make the sale pos I had a great experience! It took minimal time and the salesman was friendly. He didnt pressure me, he was honest and worked hard to make the sale possible. More

Patrick Gilbert, Sales I can't say enough about the professional, knowledgeable, and friendly manner that Patrick brought to the whole process of turning in my vehicle and d I can't say enough about the professional, knowledgeable, and friendly manner that Patrick brought to the whole process of turning in my vehicle and driving out with my new one. It was seamless! I am sincerely grateful. I highly recommend his services at Suburban Ford of Waterford. More

Friendly and Knowledgeable Staff was friendly, knowledgeable and eager to help customers throughout their entire buying process. The experience I had was great and I was in an Staff was friendly, knowledgeable and eager to help customers throughout their entire buying process. The experience I had was great and I was in and out in a timely manner which was important to me. I would highly recommend Suburban Ford of Waterford as well as Tony Davis. More

Patrick Gilbert, Salesperson Patrick Gilbert was thorough, informative and a gentleman. Appointments were established to accommodate my schedule. Rest of staff also helpful and co Patrick Gilbert was thorough, informative and a gentleman. Appointments were established to accommodate my schedule. Rest of staff also helpful and competent. T. J. Rivard More