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Suburban Ford of Waterford
Waterford, MI
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,144 reviews
November 06, 2015
Leased a new Explorer Nice, professional and relaxed dealership. Great customer service. Did not feel pressured and got exactly what I wanted. Clear explanation of terms a Nice, professional and relaxed dealership. Great customer service. Did not feel pressured and got exactly what I wanted. Clear explanation of terms and services provided. More
by Winnie
Employees Worked With
Iron Johnson
November 06, 2015
Excellent experience! Kevin kobak went the extra mile for me! He helped me every step of the buying process! He was extremely knowledgeable about the different models of c Kevin kobak went the extra mile for me! He helped me every step of the buying process! He was extremely knowledgeable about the different models of cars, very helpful. More
by Mycar
Employees Worked With
November 05, 2015
Sam West has been a great salesperson which I have used time and again. He helped me out tremendously with all of my past purchases. has been a great salesperson which I have used time and again. He helped me out tremendously with all of my past purchases. More
by Brian
Employees Worked With
November 05, 2015
sale people and the staff are knowledge the sales man Kevin Kobak was knowledgeable was answered all my ?'s about the vehicle and the services provided by the dealership including the financ the sales man Kevin Kobak was knowledgeable was answered all my ?'s about the vehicle and the services provided by the dealership including the financing options More
by rms
November 05, 2015
Salesman and Finance person went above and beyond to satisfy Employees were knowledgeable and motivated to leave no stone unturned to ensure my satisfaction with the lease of my new SUV. My family has been cust Employees were knowledgeable and motivated to leave no stone unturned to ensure my satisfaction with the lease of my new SUV. My family has been customers of the dealership for years. More
by Ford Lover
November 05, 2015
Just a very enjoyable experience...I got more than expected Kevin Kobak was very personable and friendly dealer with a incredible knowledge of the vehicles and the process for my lease through my Ford A plan.. Kevin Kobak was very personable and friendly dealer with a incredible knowledge of the vehicles and the process for my lease through my Ford A plan.....Thank You Kevin!!! More
by Tigerjim13
Employees Worked With
November 03, 2015
Excellent service I'm enjoying my new car everyday, I'm really happy with our choice. Our experience at the dealership was very good and easy, I've not been so rela I'm enjoying my new car everyday, I'm really happy with our choice. Our experience at the dealership was very good and easy, I've not been so relax before doing this kind of transaction. I felt the team was great and Matt took care of us and made sure we were taken care of. More
by Nacg
Employees Worked With
Matt Duggan
November 03, 2015
First time for everything After purchasing seven Ford Products over the years, for the first time I had to tell this dealership they forgot to add my roof rack rails and the in After purchasing seven Ford Products over the years, for the first time I had to tell this dealership they forgot to add my roof rack rails and the interior cargo cover in my 2016 Explorer. Norm Stern, my sales ace did his job but the Parts Department dropped the ball causing the loss of one star. Would I go back to this dealer, yes, but I will do an inventory before I leave. More
by derf
November 02, 2015
New 2015 Ford Edge My family and I have been going to Suburban Ford of Waterford to lease/purchase for years. George Anast is a pleasure to work with, and comes highl My family and I have been going to Suburban Ford of Waterford to lease/purchase for years. George Anast is a pleasure to work with, and comes highly recommended! More
by desjardinsr
Employees Worked With
November 02, 2015
New 2016 Ford Edge I purchased a 2016 Ford Edge at Suburban Ford of Waterford about a month ago. My salesperson George Anast was great to work with. Took care of every I purchased a 2016 Ford Edge at Suburban Ford of Waterford about a month ago. My salesperson George Anast was great to work with. Took care of everything for me. More
by char
Employees Worked With
