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Suburban Ford of Waterford
Waterford, MI
1,159 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,159 reviews
December 20, 2015
Best Dealership Experience I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterfo I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterford. That is rare! More
by smf
Employees Worked With
Bob Bucknum, Nathan Bolton, David Deckard
December 19, 2015
New lease was quick to get done I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everythi I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everything clearly and works to get it done. More
by nikel123
Employees Worked With
December 19, 2015
The best experience I have had buying a car. I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I nee I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I needed and than some. Hats off to you. I will be going back for my next lease and suggest everyone out there do the same. Thank you very much, Sharon Allison More
by sharon allison
Employees Worked With
Patrick Gilbert Louis Richards, Patrick Gilbert, Louie Richards
December 18, 2015
Ford Fusion lease Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying our new Fusion More
by Gaw2crw
Employees Worked With
December 16, 2015
Hernando Hulleza is a class act! He is the best! The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very profe The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very professional! More
by Kimmie
Employees Worked With
Hernando Hulleza, Hernando Hulleza
December 16, 2015
Lifesavers!! I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or ne I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or newer) car ASAP. David Deckard, who always takes great care of me when I come in, recommended Kevin Kobak to help me find a newer AFFORDABLE car and let me just tell you, Kevin went above and beyond to get me into a beautiful 2013 Ford Edge that's Certified Pre-Owned, so any problems I might have in the future are under warranty which was VITAL to me as I cannot afford(time or $$) continuous repairs! I can't forget Jennifer who helped me with the Finance end of things! Thank you to everyone involved for helping me and ensuring I walked away a VERY HAPPY CUSTOMER!! More
by smelnick69
December 15, 2015
Best salesman Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who needs a vehicle. Thank you. More
by Joekakos
Employees Worked With
December 14, 2015
Good service . Found vehicle across state and had it delivered in a timely manner. Bob was helpful in every area of the transaction and deal. . Found vehicle across state and had it delivered in a timely manner. Bob was helpful in every area of the transaction and deal. More
by Larry
Employees Worked With
Tom Tatu, Bob Bucknum
December 13, 2015
We got a new car!!! Keely called to set up a test ride and within the hour I came in to see Tony Davis about a Focus Hatchback. Both Keely and Tony were friendly and hel Keely called to set up a test ride and within the hour I came in to see Tony Davis about a Focus Hatchback. Both Keely and Tony were friendly and helpful. After returning to Suburban Ford later that evening, and going through finance which was also friendly and helpful, we ended up taking home a new 2016 Focus Hatchback!!! Thank you Tony Davis for making our new car purchase a pleasant experience! More
by A.
Employees Worked With
Keely Rodrigues, Tony Davis
December 09, 2015
Great! Fast! Helpful! Everything was ready and waiting for me when I arrived to drop off my old vehicle and pick up my new one. Great people! Great service! Great Experie Everything was ready and waiting for me when I arrived to drop off my old vehicle and pick up my new one. Great people! Great service! Great Experience! More
by hylamail@yahoo.com
Employees Worked With
Patrick Gilbert, John Duley
