Suburban Ford of Waterford

Lifesavers!! I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or ne I originally came in for Service because my brakes had gone out. The repair was too expensive compared to the value of my car, so I needed a new(or newer) car ASAP. David Deckard, who always takes great care of me when I come in, recommended Kevin Kobak to help me find a newer AFFORDABLE car and let me just tell you, Kevin went above and beyond to get me into a beautiful 2013 Ford Edge that's Certified Pre-Owned, so any problems I might have in the future are under warranty which was VITAL to me as I cannot afford(time or $$) continuous repairs! I can't forget Jennifer who helped me with the Finance end of things! Thank you to everyone involved for helping me and ensuring I walked away a VERY HAPPY CUSTOMER!! More

Best salesman Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who Norman stern made it so easy to purchase a truck. No stress at all. I will be doing buisness with him again and will pass his name along to anyone who needs a vehicle. Thank you. More

Good service . Found vehicle across state and had it delivered in a timely manner. Bob was helpful in every area of the transaction and deal. . Found vehicle across state and had it delivered in a timely manner. Bob was helpful in every area of the transaction and deal. More

We got a new car!!! Keely called to set up a test ride and within the hour I came in to see Tony Davis about a Focus Hatchback. Both Keely and Tony were friendly and hel Keely called to set up a test ride and within the hour I came in to see Tony Davis about a Focus Hatchback. Both Keely and Tony were friendly and helpful. After returning to Suburban Ford later that evening, and going through finance which was also friendly and helpful, we ended up taking home a new 2016 Focus Hatchback!!! Thank you Tony Davis for making our new car purchase a pleasant experience! More

Great! Fast! Helpful! Everything was ready and waiting for me when I arrived to drop off my old vehicle and pick up my new one. Great people! Great service! Great Experie Everything was ready and waiting for me when I arrived to drop off my old vehicle and pick up my new one. Great people! Great service! Great Experience! More

Pleasure dealing with Tom Tatu! Tom Tatu did an excellent job of explaining details of the process and car! Tom answered all questions as well as helping explore all options. Tom T Tom Tatu did an excellent job of explaining details of the process and car! Tom answered all questions as well as helping explore all options. Tom Tatu is a true professional, very friendly! More

Expectations Exceeded After waiting for 4 months for a new Flex we had ordered which never arrived. I went on-line looking for one in the area. Found one that looked promi After waiting for 4 months for a new Flex we had ordered which never arrived. I went on-line looking for one in the area. Found one that looked promising at Suburban Ford of Waterford so I called. Talked with Shay Thomas who was very helpful. After telling her what had happened at a different dealership she informed me the one I was looking at on the website was available. She connected me with her sales manager, John Duley, who informed me that I could purchase the car they had for about the same price as the car I'd ordered. The next day we drove the half-hour to Suburban Ford. I was really skeptical about the trip. I really thought we were going to be quoted a price much higher than our ordered vehicle. Shay greeted us upon arrival and showed us the car. It was perfect for us. But I was still concerned about the cost. Next John stopped by and gave us a price. True to his word, it was very close to our previous order. We bought it. Shay and John converted what began for me as an uncertain, doubtful process into a very pleasant and satisfying experience. Shay, while not new to auto sales, is fairly new to this location. Her desk is not in the main traffic area of the sales floor. Ask for her. She has a great personality and makes the buying process relaxed and enjoyable. More

Great Service from George Anast We have delt with the Waterford location in the past and was glad to see George Anast was still there! He is very knowledgeable and concerned about ou We have delt with the Waterford location in the past and was glad to see George Anast was still there! He is very knowledgeable and concerned about our needs! More

Great Experience I had a great experience, I was looking for a truck with specific options. Norm Stern my sales rep researched and found what I wanted and I am very pl I had a great experience, I was looking for a truck with specific options. Norm Stern my sales rep researched and found what I wanted and I am very pleased with my new truck. I would highly recommend Norm Stern and will go back to him for my future vehicles. Michael Jensen More

Brand new Explorer purchase I picked up my new Explorer from Suburban Ford in Waterford. I love my new SUV. Hernando Hulleza was my salesman. Mr. Hulleza is very helpful and I picked up my new Explorer from Suburban Ford in Waterford. I love my new SUV. Hernando Hulleza was my salesman. Mr. Hulleza is very helpful and knowledgable. He goes the extra mile for his clients. More