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Suburban Ford of Waterford

Waterford, MI

4.1
1,159 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,159 reviews

February 08, 2016

New Lease I have been buying or leasing vehicles from Tom Tatu for a few years now. Tom Tatu knows I have a busy schedule (who doesn't) he accommodates my sche More

by Ford150Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Tatu
Feb 08, 2016 -

Suburban Ford of Waterford responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Tom! Thank you for your feedback and continued business and we hope to work with you again soon!

February 06, 2016

Very helpful - went the extra mile! I was looking for a specific set of options and colors - Tony searched the dealer data base and found the perfect car and then arranged for the car to More

by cmaximum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Davis
Feb 08, 2016 -

Suburban Ford of Waterford responded

We are happy you had such a pleasant experience here with Tony. Customer service is our number one priority and we look forward to working with you again! Enjoy your new vehicle!

February 05, 2016

FANSTATIC We have been servicing our Ford automobiles here since we moved in the area. The service rep David Deckard has always been very helpful and courteous. More

by Richard and Theresa V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vitale, Patrick Gilbert, David Deckard
Feb 05, 2016 -

Suburban Ford of Waterford responded

Richard and Theresa, thank you for your feedback! It is so great that your experience with our team has been so great. Customer service is our top priority and we are so glad that they have provided that for you. Enjoy your new 2016 Ford Escapes and we look forward to many more interactions with you!

February 03, 2016

Efficient and Reliable I had to lease a car quickly, and Dana was up to the task. I live out of state, which made the sales transaction all that more challenging. Dana pro More

by Louise
Recommend Dealer
Yes
Employees Worked With
Dana "D.J." Waxler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2016 -

Suburban Ford of Waterford responded

Louise, we are happy you had such a great experience at our dealership with Dana! It is great that Dana could make the process fast and efficient for you so you could get the car when you needed it. We pride ourselves in our customer service and we are so glad you were provided that. Enjoy your new vehicle and we look forward to working with you again!

February 01, 2016

Tom Tatu is TERRIFIC! I have been purchasing/leasing cars from Tom Tatu since the 90s and have consistently received fabulous service personalized to my needs! Everything More

by Nancy W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Tatu
Feb 01, 2016 -

Suburban Ford of Waterford responded

Nancy, thank you for your feedback and continued business! It is great to hear that you have continued to have great customer service from Tom and we hope to continue that! We love to have returning customers like yourself, and we hope to work with you again very soon!

February 01, 2016

Love our Explorer! We were promptly greeted by our friendly salesman, Bill Sommer, who let us test drive the new Explorer and we loved it. Ordered the package we wanted More

by Britt1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Sommer, John Duley
Feb 01, 2016 -

Suburban Ford of Waterford responded

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new Explorer with Bill! We look forward to servicing your vehicle and helping you out with the next one!

February 01, 2016

Great experience The whole process was smooth from start to finish. From the moment we walked in Kevin worked with us to find us the right car with the right options. More

by tjb1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2016 -

Suburban Ford of Waterford responded

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new vehicle from Kevin! We look forward to servicing your vehicle and helping you out with the next one!

January 30, 2016

Bob's great!!! Bob Bucknum, was a pleasure to meet and work with, he listened to our needs and worked with us to get a great deal. I would definitely recommend and g More

by LRCola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bucknum
Feb 01, 2016 -

Suburban Ford of Waterford responded

We are so happy to hear that Bob could meet all of your wants and needs and was able to find you the car that was right for you! Customer service is our top priority and it's great you were provided that. Enjoy your new vehicle and we look forward to working with you again!

January 29, 2016

Great We have used Matt Duggan as our salesman before. He's very friendly and a great salesman. I would definitely recommend him and the dealership. More

by Amy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Duggan
Jan 29, 2016 -

Suburban Ford of Waterford responded

Amy, thank you for your feedback. We are pleased to hear that your experience with Matt was so positive and we hope to work with you again in the near future!

January 26, 2016

"Hernando Hulleza is TERRIFIC!!" This is the second car I a have leased through Suburban Ford of Waterford. Hernando Hulleza listened to exactly what I was looking for in a new Edge More

by Nic S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Hulleza, Hernando Hulleza
Jan 27, 2016 -

Suburban Ford of Waterford responded

Nic, thank you for your feedback and congrats on your new Edge! Customer service and satisfaction are our top priorities and we are so glad that he could find the car you wanted, that fit all of your needs. Enjoy your new Edge, and we hope to work with you again in the future!

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