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Suburban Ford of Waterford
Waterford, MI
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,144 reviews
January 17, 2016
Outstanding! Tom Tatu was outstanding in helping me purchase a new vehicle. He worked with me on my car trade in value as well as purchase price. I would definit Tom Tatu was outstanding in helping me purchase a new vehicle. He worked with me on my car trade in value as well as purchase price. I would definitely recommend Tom to other potential buyers and already have. Kathy K More
by KathyK
Employees Worked With
Tom Tatu
January 06, 2016
Customer Respect I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get fr I've owned my used vehicle for 1 1/2 years and I'm not sorry buying it at Suburban Ford. The salesmanship of Iron Johnson and service respect I get from Dave Deckard is top notch!!! Honesty is the best policy and Suburban Ford is right up there. I've never owned a Ford before and I'll definitely go there my next time around. Sincerely Anita Sadler More
by Annie
Employees Worked With
David Deckard
January 02, 2016
My Experince! My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy My latest visit was for service on 12/29/15 it was 7:30 am when I dropped off my vehicle and 30 or so vehicles were dropped off for service. So a busy day ahead for the service department. Mark called me at 3:30 for pick up. My wife and I have purchased many vehicles from Tom Tatu and we have our vehicles serviced at Suburban Ford as well. Always a good experience and we are looking forward to many more. Thank You More
by contractor
Employees Worked With
Mark,, Tom Tatu
December 29, 2015
service is horrible when after they lock keys in your car Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway Today I needed to get my car back after the service department closed. They had written all over the paperwork to not lock the car. They did anyway with my only set of keys in it. The showroom was still open and the manager on duty basically refused to do anything to help me unless I was willing to take on the responsibility of any damage done to the car in the process of opening it. So, in trying to pass it along they made me call Ford roadside and said ford would cover any damage. The roadside person wanted me to sign a document that I took all responsibility. So, by now I was angry and started to show it. AT that point the manager said that it is my problem that I don't have my car back. Wonderful way to take care of a customer. Companies have to learn that you don't know what you are losing out on when you act rude like that. My family has purchased more than 6 vehicles from this dealership over the last 3 years. Many fully loaded, high end vehicles. That is good news for other Ford Dealerships in the area, I guess. More
by jeffscott
Employees Worked With
can't tell you which employees I worked with and don't care
December 22, 2015
Excellent Matt Duggan was Absolutley Fantastic ?????????? I would Only get my cars from him merry Christmas everyone was Friendly kind and Heplful Great Dearle Matt Duggan was Absolutley Fantastic ?????????? I would Only get my cars from him merry Christmas everyone was Friendly kind and Heplful Great Dearlership Mary A More
by New card
Employees Worked With
Matt Duggan, John Duley
December 20, 2015
Best Dealership Experience I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterfo I have dealt with several dealerships over the past 30 plus years. I have never had a bad experience with sales or service at Suburban Ford of Waterford. That is rare! More
by smf
Employees Worked With
Bob Bucknum, Nathan Bolton, David Deckard
December 19, 2015
New lease was quick to get done I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everythi I have leased or bought cars through Kevin Kobak for 20+ years . He's always been helpful and quick to get the paperwork done. He explains everything clearly and works to get it done. More
by nikel123
Employees Worked With
December 19, 2015
The best experience I have had buying a car. I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I nee I have had a lot of cars in the past, but working with Suburban Ford of Waterford and Patrick Gilbert was the best by far. I received everything I needed and than some. Hats off to you. I will be going back for my next lease and suggest everyone out there do the same. Thank you very much, Sharon Allison More
by sharon allison
Employees Worked With
Patrick Gilbert Louis Richards, Patrick Gilbert, Louie Richards
December 18, 2015
Ford Fusion lease Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying Had a very good experience and was quite pleased with the service and information that we received. Thanks to Trevor Wortman we are currently enjoying our new Fusion More
by Gaw2crw
Employees Worked With
December 16, 2015
Hernando Hulleza is a class act! He is the best! The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very profe The total experience was made easy with our sales person and his whole staff at Suburban Ford of Waterford! They were friendly, honest and very professional! More
by Kimmie
Employees Worked With
Hernando Hulleza, Hernando Hulleza
