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Suburban Ford of Waterford

Waterford, MI

4.1
1,159 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,159 reviews

February 23, 2016

A carefree encore experience Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returnin More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam West
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback and continued business! It is great that you came back because of the service you received from Sam! We are pleased to hear that he could find you the car you wanted with all the wants and needs you desired. We hope you are loving your new vehicle and we look forward to working with you again in the near future!

February 23, 2016

Astute,Efficient, & Simply Outstanding Starting with the one Dealer Locator click, followed by the one call where Matt answered the phone, met us promptly at the exact time he said he would More

by FirstFordOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Duggan
Feb 24, 2016 -

Suburban Ford of Waterford responded

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Matt! Congratulations, and enjoy your new 2016 Fusion! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

February 23, 2016

Great Experience! Buying a car always leaves me filled with anxiety, the whole process is so intimidating. When I met Laurie, her warm and genuine personality immediate More

by Boots13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Suburban Ford of Waterford responded

We are happy to hear that Laurie made you feel comfortable and at ease throughout the whole buying process! Customer service is our top priority and it's great she could go above and beyond for you. We hope to work with you again in the future, and enjoy your new car!

February 23, 2016

Perfect Service Laurie has always been extremely helpful, professional and is always nice to work with. She listens and understands what I am looking for, and locate More

by SUV Lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Suburban Ford of Waterford responded

We always appreciate positive feedback and we are happy to hear Laurie met all of your car shopping needs when you purchased your new SUV! We look forward to servicing your vehicle and helping you out with the next one!

February 19, 2016

Exceptional Sales Service! I had some specific wants for my new truck and Norm was able to locate the specific truck at an out of state dealer and have it delivered the next day More

by New2016F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback and congratulations on your new 2016 F150! We love to hear from our customers and it is great that your friends suggested you come see Norm! It is great that he could find you the truck you were looking for and have it delivered so fast! We hope you enjoy your new truck and we look forward to working with you again when you're ready!

February 16, 2016

Best New Car Experience In A Long Time! I would much rather work with a dealership who is informative, honest and professional. Suburban of Waterford was one of the better experiences I have More

by zukowski
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Suburban Ford of Waterford responded

Bob, thank you for your great feedback! We are so happy to hear that Kevin could provide you with a great experience and we hope he continues that! We look forward to working with you again in the future and we hope you are enjoying your new vehicle!

February 16, 2016

Very Positive Experience. Tony Davis is the man. I walked in 30 min before closing on a Saturday with a list of demands for exactly what I was looking for and the price I was l More

by Hawk296
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Andree, Tony Davis
Feb 19, 2016 -

Suburban Ford of Waterford responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. It is great to hear that Tony could make your experience with us so pleasurable and we hope to work with you again!

February 10, 2016

Best Car, Best Price Bill Sommer got me the car I wanted for the price I wanted. What more could you ask for when leasing a new car ? He was informative, patient and abo More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Sommer
Feb 10, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback! It is great to hear that Bill could make your experience here so pleasurable! Customer service is so important to us and we are so glad you were provided that. Enjoy your new vehicle and we hope to work with you again!

February 09, 2016

Lease Laurie Moses is an awesome Person to work with. She looks for my needs in a vehicle and I am ALWAYS happy with the outcome !!! She looks for the More

by Jackie redburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Bolton
Feb 10, 2016 -

Suburban Ford of Waterford responded

Jackie, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with Laurie met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

February 09, 2016

Excellent experience Kevin Kobak was wonderful to work with. He was professional, friendly, and thorough, keeping me updated on everything throughout the process of my pu More

by leahask
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback! We are so glad that Kevin could make your car buying experience with us so wonderful! It is great that he could get you the vehicle you were looking for with the price that best fit you. Enjoy your new car and we hope to work with you again soon!

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