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Suburban Ford of Waterford
Waterford, MI
1,159 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,159 reviews
March 13, 2016
A Great Experience!!! My wife Julie and I have been the Ford Waterford Dealership for several years. We have sent many clients there also. We continue to appreciate the "Ou My wife Julie and I have been the Ford Waterford Dealership for several years. We have sent many clients there also. We continue to appreciate the "Outstanding job" Laurie Mosses has done for all. More
by THUNDER
Employees Worked With
March 12, 2016
Extremely wonderful!!! The Best experience!! I love the Ford Waterford Dealer!! My husband and I travel 45 mins to get there. Our experience is always the best our Sales rep and his crew our ex I love the Ford Waterford Dealer!! My husband and I travel 45 mins to get there. Our experience is always the best our Sales rep and his crew our extraordinary and always go out of there way to make us happy. This dealer deserves well over a 10 rating. More
by Dianeanc
March 11, 2016
Good experiences here We like dealing with Suburban Ford of Waterford because they take care of their customers. It is a pleasure doing business with a group when professio We like dealing with Suburban Ford of Waterford because they take care of their customers. It is a pleasure doing business with a group when professionalism and courtesy are part of everyday life there. More
by Richard Fillmore56
Employees Worked With
Don Marotta, Matt Duggan, Louie Richards, Nathan Bolton
March 09, 2016
Great service I have been a customer of the Suburban auto group for several years, but this is the first Ford I have ever bought /leased. So far I'm impressed with I have been a customer of the Suburban auto group for several years, but this is the first Ford I have ever bought /leased. So far I'm impressed with he vehicle but I was even more impressed with our sales associate Laurie Moses. Her professionalism and attention to detail was second to none. If management is reading this you have a real gem in Laurie. Make sure you hang on to her. She is a real asset to your company. More
by DaveHouth
Employees Worked With
March 09, 2016
Consistently Great Service I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. I have been a customer for 8 years and have always had great service on both of our vehicles. Dave Decker is a pleasure to work with. More
by smf
Employees Worked With
David Deckard
March 08, 2016
nice but a little long It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. More
by brarob105339
Employees Worked With
hernando hulleza, Hernando Hulleza
March 08, 2016
Laurie Moses is #1 Salesperson It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates, knowledgeable about the vehicles and technology and I always leave with more car than I paid for. And that's why I'll be buying cars from Laurie for another 20 years - very cool. More
by Very Satisfied
Employees Worked With
March 06, 2016
Great Buying Experience A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beauti A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beautiful 2015 Mustang GT. More
by Ed58
Employees Worked With
Iron Johnson
March 04, 2016
Matt Duggan Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure you understand how things operate. More
by Goslie305
Employees Worked With
Matt Duggan, John Duley
February 25, 2016
used car I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal,which is what we all want. He is very pleasant to work with and a nice person to know. Will see him again next time. More
by 1234 Great Guy
Employees Worked With
