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Suburban Ford of Waterford

Waterford, MI

4.2
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,144 reviews

February 16, 2016

Best New Car Experience In A Long Time! I would much rather work with a dealership who is informative, honest and professional. Suburban of Waterford was one of the better experiences I have More

by zukowski
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Suburban Ford of Waterford responded

Bob, thank you for your great feedback! We are so happy to hear that Kevin could provide you with a great experience and we hope he continues that! We look forward to working with you again in the future and we hope you are enjoying your new vehicle!

February 16, 2016

Very Positive Experience. Tony Davis is the man. I walked in 30 min before closing on a Saturday with a list of demands for exactly what I was looking for and the price I was l More

by Hawk296
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Andree, Tony Davis
Feb 19, 2016 -

Suburban Ford of Waterford responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. It is great to hear that Tony could make your experience with us so pleasurable and we hope to work with you again!

February 10, 2016

Best Car, Best Price Bill Sommer got me the car I wanted for the price I wanted. What more could you ask for when leasing a new car ? He was informative, patient and abo More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Sommer
Feb 10, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback! It is great to hear that Bill could make your experience here so pleasurable! Customer service is so important to us and we are so glad you were provided that. Enjoy your new vehicle and we hope to work with you again!

February 09, 2016

Lease Laurie Moses is an awesome Person to work with. She looks for my needs in a vehicle and I am ALWAYS happy with the outcome !!! She looks for the More

by Jackie redburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Bolton
Feb 10, 2016 -

Suburban Ford of Waterford responded

Jackie, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with Laurie met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

February 09, 2016

Excellent experience Kevin Kobak was wonderful to work with. He was professional, friendly, and thorough, keeping me updated on everything throughout the process of my pu More

by leahask
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2016 -

Suburban Ford of Waterford responded

Thank you for your feedback! We are so glad that Kevin could make your car buying experience with us so wonderful! It is great that he could get you the vehicle you were looking for with the price that best fit you. Enjoy your new car and we hope to work with you again soon!

February 08, 2016

New Lease I have been buying or leasing vehicles from Tom Tatu for a few years now. Tom Tatu knows I have a busy schedule (who doesn't) he accommodates my sche More

by Ford150Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Tatu
Feb 08, 2016 -

Suburban Ford of Waterford responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Tom! Thank you for your feedback and continued business and we hope to work with you again soon!

February 06, 2016

Very helpful - went the extra mile! I was looking for a specific set of options and colors - Tony searched the dealer data base and found the perfect car and then arranged for the car to More

by cmaximum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Davis
Feb 08, 2016 -

Suburban Ford of Waterford responded

We are happy you had such a pleasant experience here with Tony. Customer service is our number one priority and we look forward to working with you again! Enjoy your new vehicle!

February 05, 2016

FANSTATIC We have been servicing our Ford automobiles here since we moved in the area. The service rep David Deckard has always been very helpful and courteous. More

by Richard and Theresa V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Vitale, Patrick Gilbert, David Deckard
Feb 05, 2016 -

Suburban Ford of Waterford responded

Richard and Theresa, thank you for your feedback! It is so great that your experience with our team has been so great. Customer service is our top priority and we are so glad that they have provided that for you. Enjoy your new 2016 Ford Escapes and we look forward to many more interactions with you!

February 03, 2016

Efficient and Reliable I had to lease a car quickly, and Dana was up to the task. I live out of state, which made the sales transaction all that more challenging. Dana pro More

by Louise
Recommend Dealer
Yes
Employees Worked With
Dana "D.J." Waxler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2016 -

Suburban Ford of Waterford responded

Louise, we are happy you had such a great experience at our dealership with Dana! It is great that Dana could make the process fast and efficient for you so you could get the car when you needed it. We pride ourselves in our customer service and we are so glad you were provided that. Enjoy your new vehicle and we look forward to working with you again!

February 01, 2016

Tom Tatu is TERRIFIC! I have been purchasing/leasing cars from Tom Tatu since the 90s and have consistently received fabulous service personalized to my needs! Everything More

by Nancy W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Tatu
Feb 01, 2016 -

Suburban Ford of Waterford responded

Nancy, thank you for your feedback and continued business! It is great to hear that you have continued to have great customer service from Tom and we hope to continue that! We love to have returning customers like yourself, and we hope to work with you again very soon!

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