Suburban Ford of Waterford

Laurie Moses is #1 Salesperson It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates It's no wonder Laurie Moses is the #1 seller in Michigan. She's on time, prepared, friendly, fair, good listener, finds all the discounts and rebates, knowledgeable about the vehicles and technology and I always leave with more car than I paid for. And that's why I'll be buying cars from Laurie for another 20 years - very cool. More

nice but a little long It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. It is so nice working with Hernando,he takes good care and understands what we need. We have worked with him in the past. Thank you Hernando. More

Great Buying Experience A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beauti A great no pressure buying experience. Iron Johnson was knowledgeable and extremely helpful. I only intended to kick some tired but left with a beautiful 2015 Mustang GT. More

Matt Duggan Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure Matt is very good at putting customers to ease. He's conversational which helps when you're waiting. He's good at setting the car up and making sure you understand how things operate. More

used car I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal I recently got a used car. Norm Stern was my dealer.I have worked with him in the past. He was very helpful and did his best at getting me a good deal,which is what we all want. He is very pleasant to work with and a nice person to know. Will see him again next time. More

Perfect Service Laurie has always been extremely helpful, professional and is always nice to work with. She listens and understands what I am looking for, and locate Laurie has always been extremely helpful, professional and is always nice to work with. She listens and understands what I am looking for, and located the SUV that I was looking for. More

A carefree encore experience Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returnin Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returning customer of Sam West and that says a great deal. We went in on Saturday afternoon and drove away on the following Monday with no issues at all. I particularly liked that the paperwork was presented on a Desk Blotter style screen that made the process easy to follow. Thank you Sam and the entire team at Suburban Ford of Waterford. More

Astute,Efficient, & Simply Outstanding Starting with the one Dealer Locator click, followed by the one call where Matt answered the phone, met us promptly at the exact time he said he would Starting with the one Dealer Locator click, followed by the one call where Matt answered the phone, met us promptly at the exact time he said he would at his desk, to parking the new 2016 Fusion in our driveway, and every step in between, Matt handled the entire process after sharing his wealth of knowledge, explaining in great detail the various purchase options & offering us a verity of consulting data on the best deal he could offer us, he completed the entire process without a single error or a one minute's delay. The efficiency of this purchase experience was very much appreciated as our time is invaluable due to our very busy schedules. Matt's expert working relationships with the rest of the staff team was instrumental in insuring that we drive home in our new purchase. We value the high caliber of the service we were provided during this purchase experience & we highly recommend every shopper to give them a try. More

Great Experience! Buying a car always leaves me filled with anxiety, the whole process is so intimidating. When I met Laurie, her warm and genuine personality immediate Buying a car always leaves me filled with anxiety, the whole process is so intimidating. When I met Laurie, her warm and genuine personality immediately made me feel at ease. She's not pushy, she actually works with you, and goes out of her way to make sure you are comfortable with your purchase. I highly recommend her, she's a gem! More

Exceptional Sales Service! I had some specific wants for my new truck and Norm was able to locate the specific truck at an out of state dealer and have it delivered the next day I had some specific wants for my new truck and Norm was able to locate the specific truck at an out of state dealer and have it delivered the next day! From start to finish Norm provided exceptional service getting my into my new truck! A good friend of mine suggested I go see Norm as he has worked with my friend's family for a number of years and they are continuous, returning customers. After my experience with Norm, I can easily say that I too will be a continuous returning customer. More