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Suburban Ford of Waterford
Waterford, MI
1,159 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,159 reviews
April 29, 2016
new car purchase I received excellent service. Hernando found the vehicle I wanted the price was very competitive and I went home with a new car that day. I would high I received excellent service. Hernando found the vehicle I wanted the price was very competitive and I went home with a new car that day. I would highly recommend suburban ford and to anyone who is buying a new or used car. Just ask for Hernando Hulleza in sales More
by mike
Employees Worked With
Hernando Hulleza, Hernando Hulleza
April 29, 2016
excellent professional help Suzanne Zoellner is an excellent car sales coach.I have never bought a new car in my 58 years because it never sounded like a good deal.Yesterday I l Suzanne Zoellner is an excellent car sales coach.I have never bought a new car in my 58 years because it never sounded like a good deal.Yesterday I left Suburban Ford of Waterford with a new Ford Focus SE and I am loving it.She did an excellent job and made it an enjoyable experience.Good job.Thanks again Suzanne. More
by Happy Fusion Guy
Employees Worked With
Suzanne Zoellner
April 27, 2016
Laurie Moses of Suburban Ford of Waterford is excellent Laurie Moses has done an excellent job for me time and again. I've tried to work with many different dealers that are closer to home but none have wo Laurie Moses has done an excellent job for me time and again. I've tried to work with many different dealers that are closer to home but none have won my business. If you want to work with someone you can trust, I highly recommender her!! She is responsive whether you're just kicking tires or need a vehicle tomorrow (I've done both) More
by Fieldpuppy
Employees Worked With
April 27, 2016
Worst Service Experience Ever!!! I have already posted a review on your Facebook page but would like to continue the saga of my purchase/service experience. I recently bought a 2011 I have already posted a review on your Facebook page but would like to continue the saga of my purchase/service experience. I recently bought a 2011 F250 from your used car lot. Louie was my sales man and he and your sales team were great. It wasn't until I was told that the vehicle was serviced recently and certified that I became angry. I bought the truck on March 25th. When we purchased the truck the check engine light was on and the salesman (Louie) said that he would have the service team take care of it. Which apparently meant reset the computer so the light will go out. So we purchased the truck thinking all was great and took it home with us. After having the truck home for less than 3 days it stated to stall out when stopping along with the check engine light being on again. So I called Louie my salesman and explained the situation. Louie made arrangements for my husband to bring the vehicle out to them. Mind you this is an hour drive for us to the dealership and this is the only vehicle my family owns. So my husband took the truck out to the dealer on the Monday after Easter and had it checked out. After being there for more than 3 hours we were told it was bad gas and to just to run the tank out and put new in and it would correct the issue. So we took the service guy for face value. So we brought the truck home and ran the gas out and filled it. The problem continues. In further investigation of the truck we found that the oil dip stick had been snapped off and the dip stick tub pinched shut. If you service a truck shouldn't you have noticed this prior to my purchase? So I call Louie again for the stalling issue, check engine light and now the dip stick issue! Louie made arrangements yet again for the truck to be in the shop. This time they wanted to keep the vehicle and we were told we would get a loaner. So my husband took the truck out yet again....another 45 minute drive. He arrives with my 2 year old in tow only to sit in a waiting room for 4 hours waiting for someone to get him a rental car. Once I finally made a call to John Vitale was he able to get a rental. Which mind you we had to put a deposit on when the dealer said they would cover cost! The service dept had my truck for almost 2 weeks before we got it back. They replaced almost $5000 worth of parts trying to figure out the issue surrounding the truck. They also for some unknown reason put 700 miles on the truck. I understand test runs but 700 miles for test runs is a bit extreme. Finally we get the truck back and have it for a few days when the check engine light comes back on again. So I call Dave in service, since he was my contact last time, to tell him yet again to get my truck in for the same issue. Dave said bring the truck out we will get you a loaner again. So my husband with my 2 year in tow yet again makes the 45 min drive out again. This time to get a loaner car that is so small I can't legally put my 3 children safely in the back seat in their car seats. We were told that a bigger car was not covered by them! So now my truck is back in for repair for the 3rd time and I'm waiting on a response as to what is wrong with my truck. You would think that if you spend over $20000 on a vehicle that you would not have this many issues in the first month of ownership. The worst part is my first payment was due today and the dealer has had the truck more than I have during this first month! More
by Angry Customer
Employees Worked With
John Vitale, Lou Stoll, David Deckard
April 24, 2016
20+ Years and Counting For the past 20+ years we have been purchasing/leasing vehicles from Suburban Ford of Waterford. Excellent customer service and sales staff always kee For the past 20+ years we have been purchasing/leasing vehicles from Suburban Ford of Waterford. Excellent customer service and sales staff always keep my family coming back. We have worked with Laurie Moses for every vehicle we have obtained. She continually works at a 100% level throughout the entire process. Our garage has 4 Ford vehicles, constantly being released or repurchased for our four sons. We would never think of changing our salesperson or car brand! Looking forward to another 20 years!! Thanks Laurie Moses and Ford! More
by Ford Customer for Life
Employees Worked With
April 24, 2016
F150 purchase Ford For Life Just leased our new F150 from Laurie Moses. She and Jocelyn were of great service and made this process as easy as could be. This is about our 5th or Just leased our new F150 from Laurie Moses. She and Jocelyn were of great service and made this process as easy as could be. This is about our 5th or 6th lease with Suburban Ford of Waterford and with Laurie. Cannot say enough good things about her. We could literally lease our new Fords sitting on our couch. Thanks again to Laurie she's the best. Tim & Elissa Ray More
by Bigluce
April 22, 2016
Thank you Tony Tony was professional, thorough and informative. Great Job!!!! Thanks for all your help and instructions. I would recommend this dealership to ever Tony was professional, thorough and informative. Great Job!!!! Thanks for all your help and instructions. I would recommend this dealership to everyone. A friend raved about this dealership and I have to agree. More
by Sheila A Cook
Employees Worked With
Tony Davis
April 20, 2016
Found Wanting: Honesty and Communication I reached out to this dealership and spoke to Louie Stoll on the phone about a vehicle I was interested in for a family member. Louie had great phone I reached out to this dealership and spoke to Louie Stoll on the phone about a vehicle I was interested in for a family member. Louie had great phone etiquette, or seemed to. I worked out a deal over the phone and asked for him to reach out to a member of my family so that we could set up a time to view the vehicle. He never returned our calls. I called back, finally got a hold of him and was told the car had a sale pending, but that he would reach out to me if anything changed. I never heard back from him. I checked the website the next day, the vehicle was still for sale. I called to confirm it was available, and it was. Sales is all about the Customer Experience nowadays, and I was not impressed. You expect people to be honest and to communicate when they say they will. Considering the other reviews I read, I assumed that my experience would be better. I don't know if the deal we discussed was something he couldn't deliver on or what happened, but my family and I are not happy with how this dealership conducts business, and we will not be doing business with dealership that can't deliver or even provide the courtesy of a phone call to update us with accurate information. More
by theuglytruth
Employees Worked With
Lou Stoll
April 19, 2016
Excellent experience, smooth transaction Hernando Hulleza knows his Ford vehicles. Very helpful, answered all my questions, and made the car buying experience painless. I was in and out with Hernando Hulleza knows his Ford vehicles. Very helpful, answered all my questions, and made the car buying experience painless. I was in and out with a new Ford in no time at all. I'll buy my next Ford from Hernando when the time comes, and will recommend him to friends and family. More
by JMaxF-150
Employees Worked With
Hernando Helluza, Hernando Hulleza
April 19, 2016
All talk? We arrived to the dealership, greated and introduced to our salesman right away. Our salesman made promises that he did not keep. He said the vehicle We arrived to the dealership, greated and introduced to our salesman right away. Our salesman made promises that he did not keep. He said the vehicle would be completely cleaned and detailed. It was not; there was sand on the floor of the back seating area, previous owners papers in the sun visor, and ice cream and two drink cups in the bed of the truck. We also noticed a ding in the tailgate and brought it to the salesman's attention. He said the car would be totally detailed and that the ding would be removed. The finance guy did an outstanding job. He was on key and second to none. The guys in the service department were also very professional. More
by JM Shelby
Employees Worked With
Rick Magee, Louie Richards, Nathan Bolton
