Suburban Ford of Waterford

Matt Duggan Shout out to Matt Duggan for a great buying experience again! Matt always goes above and beyond to not only answer my questions but find me the best Shout out to Matt Duggan for a great buying experience again! Matt always goes above and beyond to not only answer my questions but find me the best deals along the way. I cannot say enough about Matt and his level service and the whole Suburban Ford Team. Thanks again!! More

Great painless buying experience with Matt Duggan My husband purchased an Escape and after seeing how happy he was with the transaction with Matt Duggan I bought a Transit . Matt was very responsive, My husband purchased an Escape and after seeing how happy he was with the transaction with Matt Duggan I bought a Transit . Matt was very responsive, helped us work through what we wanted in our vehicles without over selling and we are happy with the price. I would highly recommend Suburban Ford and ask for Matt Duggan! More

Ramon Namphy was great Great place to get a vehicle from. Very helpful and friendly. Ramon worked with us to get what we wanted for a great deal. Everyone here was very frie Great place to get a vehicle from. Very helpful and friendly. Ramon worked with us to get what we wanted for a great deal. Everyone here was very friendly. Definitely recommend to others. More

Leasing a Ford I have found Patrick Gilbert in sales and the others employees within the leasing department to be conscientious and attentive and responsive to quest I have found Patrick Gilbert in sales and the others employees within the leasing department to be conscientious and attentive and responsive to questions and concerns that came up regarding the lease. More

horrible experience I purchased the vehicle because I really wanted the car, but that was the worst buying experience I have ever had. I found the car online and it looke I purchased the vehicle because I really wanted the car, but that was the worst buying experience I have ever had. I found the car online and it looked great. Said it was in great condition and everything. All the pictures looked great as well. When I got there the tailgate was completely dented in and bowed out, the driver side mirror was cracked and had a hole in it, and the motor ticked which I knew was an exhaust leak. I drove 2 hours from Ohio so I was not pleased with being let on through their internet post. Anyway here is my entire experience. I had an appointment with Rick Magee at 10am but got no attention from him what so ever because they were busy and when I did he was rude and didn't seem to care about my experience or wants or needs. I had an appointment and he is a salesman. That is inexcusable. I didn't even get to see or test drive the car until Noon. After that I waited around for a couple more hours before we got to sit down and even discuss finances. After it was all said and done I ended up purchasing the vehicle around closing time. Rick Magee was already in his Cadillac and out of the parking lot and on his way home before I was even leaving the building. I had also walked in to Suburban Ford already preaproved for 40k through my bank because I had previously shopped around for loans before I went to purchase a car. They still ended up running my credit at 10 different banks without my knowledge which I was not happy about. A week after I purchased the car I went to register my vehicle and I had to pay $800 tax difference because I live in Ohio and bought the car in Michigan. Which I understand, but Rick had told me that he was going to take care of that and it was all going to be included in the total amount I financed. It was a big surprise that I was not happy about. Here is some more stuff. A couple weeks after I had already been driving the vehicle I start getting calls and e-mails telling me they have to finance my car through a different bank. WHAT? I was preapproved, how am I even able to leave the lot without that being taken care of. So they had to overnight me a different contract which wasn't right. So they had to overnight me another contract. I returned that and continued to receive phone call after phone call during the day. I am a 3rd shift worker so receiving a bunch of calls throughout the day while I am trying to sleep is not fun. Especially when none of this should have been necessary and should have been taken care of before I even left the lot. I took care of that but continued receiving calls saying they need the title of the car I traded in. I traded in a vehicle that I still owed on so the bank still had my title which we discussed and they should know I would assume. This is just a short summary of my experience. If I didn't drive so far and waste an entire day I would have just walked out and I thought about doing so the entire time. Terrible experience. I give it 1 star because I have to, they deserve 0. Do not shop at Surburban Ford. Go somewhere else and I'm sure you will be much happier. I think I would have had a better experience at a little dive car lot where you expect to be taken advantage of. I figure it would be better at an actual Ford dealership. I was wrong. Don't make the same mistake I did. More

Super Helpful Kevin Kobak has been helping us for years finding the right vehicles for our needs. He has been professionally helpful in every way. Just recently, Kevin Kobak has been helping us for years finding the right vehicles for our needs. He has been professionally helpful in every way. Just recently, however, when we turned our car in for a new model, we mentioned that my wife had lost a favorite earing in the car and we were unable to find it despite our numerous efforts. Kevin called us the day after our turn-in and said he had found the earing. Needless to say, my wife is very pleased not only with our new vehicle, but especially with Kevin for his extended efforts to please his clients in any way he can. Thanks very much, Kevin, for the professional and extended service. More

Great Experience We walked in and met Bob Bucknum he helped us find the perfect car. Everyone we met was very nice and professional. We will definitely buy our next ca We walked in and met Bob Bucknum he helped us find the perfect car. Everyone we met was very nice and professional. We will definitely buy our next car from Bob/Suburban. Thanks again. Mike S. More

No hassle customer service We explained to Norman Stern what we wanted and within minutes, he had us a number of good options at the right price. Norm was very knowledgeable in We explained to Norman Stern what we wanted and within minutes, he had us a number of good options at the right price. Norm was very knowledgeable in all aspects of the models on offer and all of the Ford incentives allowed. We left very happy with the deal we got and would definitely recommend him and the Suburban Ford Dealership to anyone. More

Wonderful service and deals Fantastic dealership - have leased two cars here, and had some engine work done in their service shop. All experiences have gone smoothly and I would Fantastic dealership - have leased two cars here, and had some engine work done in their service shop. All experiences have gone smoothly and I would highly recommend this dealership. More

Excellent again and again The purchase experience at Suburban Ford has always been efficient and pleasurable at Suburban. My salesman Sam West, who I have now purchased 3 vehic The purchase experience at Suburban Ford has always been efficient and pleasurable at Suburban. My salesman Sam West, who I have now purchased 3 vehicles from, is the reason for my return business and cause of my recommendation for this dealership. I would recommend anyone looking for that personable experience to give him a chance to make you a repeat customer. More