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Suburban Ford of Waterford
Waterford, MI
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,144 reviews
May 28, 2016
first class For thirty years this has been my only dealership. There is no reason to look around when you have first class people taking care of you. Tom Tatu is For thirty years this has been my only dealership. There is no reason to look around when you have first class people taking care of you. Tom Tatu is more than a salesman. He treats you with respect. Louie Richards is always friendly and helpful. More
by carl for 30
Employees Worked With
Tom Tatu, Louie Richards
May 26, 2016
Extremely Helpful and Friendly Trevor Wortman made my first car shopping experience very easy. I definitely recommend him. He is very knowledgeable, helpful, friendly, and replies t Trevor Wortman made my first car shopping experience very easy. I definitely recommend him. He is very knowledgeable, helpful, friendly, and replies to emails promptly. More
by Manaswee
Employees Worked With
May 26, 2016
excellent Hernando Hulleza is excellent sales person. . he spent time with us and very friendly. We will recomend him .He showed me how to sinc my I phone and h Hernando Hulleza is excellent sales person. . he spent time with us and very friendly. We will recomend him .He showed me how to sinc my I phone and he showed me all the features. More
by baby
Employees Worked With
Hernando Hulleza
May 26, 2016
New F150 Norm Stern, went above and beyond to get the right truck for us, made sure we got it the day we wanted it... I highly recommend Suburban Ford of Water Norm Stern, went above and beyond to get the right truck for us, made sure we got it the day we wanted it... I highly recommend Suburban Ford of Waterford... Great dealership and friendly people... Thank you so much! More
by Connie7
Employees Worked With
May 24, 2016
Excellant service We bought a used F150 and are very happy with it. I am from Bath Mi and i wasnt able to find what i was looking for in my area. We drove down to subur We bought a used F150 and are very happy with it. I am from Bath Mi and i wasnt able to find what i was looking for in my area. We drove down to suburban Ford and were very pleased with the selection of trucks they had. We had a great salesman named Rick Mcgee he wasnt pushy like some salesmen. He was honest and gave us a good deal. He was busy the day we went to pick the truck up but made it a point to keep checking up on us. the whole experience went very smooth and i will be back when its time to replace my car!! More
by Woodkara
Employees Worked With
Rick Mcgee
May 24, 2016
Great Experience. Purchasing or leasing a vehicle can be a “stressful”, sometimes nerve wracking process. Not with Laurie Moses at Suburban Ford/Waterford! Her ease a Purchasing or leasing a vehicle can be a “stressful”, sometimes nerve wracking process. Not with Laurie Moses at Suburban Ford/Waterford! Her ease and efficiency is beyond comparison as she is an ultimate "multi-tasker". She is personable, bubbly and capable all rolled into one little sophisticated lady, a “joy” to do business with! This is my second Ford, coming from a family of GM people. Love these Fords and doing business with Laurie is hard to match! More
by rendal
Employees Worked With
May 23, 2016
Mustang GT love it!!! This was by far the best buying experience I have had with buying a new car. Bob was fantastic. He found the exact mustang I was looking for and got This was by far the best buying experience I have had with buying a new car. Bob was fantastic. He found the exact mustang I was looking for and got it to the dealership asap. John Duley was also very nice and helpful. I have issue with sale associates that are overly aggressive and push people into things they do not want. I did not experience this at all at suburban ford. Everyone was very nice and it was a nice easy experience overall. I love my car and so happy I picked suburban. Thanks again More
by Rculver
Employees Worked With
Bob Bucknum, John Duley
May 19, 2016
Salesman Did Awesome Job! Went to Suburban Ford looking for a Ford Edge. They did not have one on their lot with all the options we wanted. Our salesman, George, assured us he Went to Suburban Ford looking for a Ford Edge. They did not have one on their lot with all the options we wanted. Our salesman, George, assured us he would track one down for us and he did just that. The Edge he found had the exact options we wanted and he stayed within the price range we gave him. When we picked the vehicle up, he helped pair our phones and went over all the features. George gave us great customer service. More
by Paula Bondy
Employees Worked With
May 18, 2016
Laurie Moses is Great!!!! I purchase many vehicles personally and for our business. It is always effortless with Laurie and Suburban. She should be teaching a class in sales/se I purchase many vehicles personally and for our business. It is always effortless with Laurie and Suburban. She should be teaching a class in sales/service. JM More
by JMBuyer
Employees Worked With
May 16, 2016
Over the Top! I have been doing business with Laurie for 14+ years and I have always been completely satisfied. She goes above and beyond with customers service an I have been doing business with Laurie for 14+ years and I have always been completely satisfied. She goes above and beyond with customers service and pays attention to detail and the customers wants and needs. She is the best! I would also like to thank Jocelyn, her assistant, she was her right hand gal who was also very efficient and has a great personality. Keep up the good work! More
by Davis, Halfpint
