Suburban Ford of Waterford

Good deal, good experience! Purchased a new Fusion from Hernando Hulleza at Suburban Ford. Located the car we wanted. Got a good price and he took the time to review, in detail, Purchased a new Fusion from Hernando Hulleza at Suburban Ford. Located the car we wanted. Got a good price and he took the time to review, in detail, all the features with both me and later again with my wife. Nice guy! Pleasant purchase experience. More

Fast response fix I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a maj I live in a 45' RV traveling the country. We were back home for a visit and had a dead battery issue. Being that we only have one car, this is a major issue. Suburban (Dave Deckard) was able to take the car in late Thursday afternoon and resolve the issue ( new battery) by 10:30 the following morning! In addition they checked tires and brakes which gave me a good summary of the car's condition More

Friendly, knowledge, timely Trevor was more than helpful in helping us decide on vehicle type,model,etc even more important, he was timely on the paperwork which in my opinion i Trevor was more than helpful in helping us decide on vehicle type,model,etc even more important, he was timely on the paperwork which in my opinion is rare at any dealership. In addition he assisted us in turning in our old lease even though it was Chrysler product. I recommend him to anyone looking for a new Ford vehicle. More

New Car from Norm Arrived as the showroom opened. Norm had our new car ready to go. He dd a great job to inform the options of the car and how they worked. It was a ple Arrived as the showroom opened. Norm had our new car ready to go. He dd a great job to inform the options of the car and how they worked. It was a pleasure working with him to complete the deal and have the car ready. More

Replacement of Electric Window Motor inside Driver's Door I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahea I arrived at Suburban Ford of Waterford Service Department just prior to the opening at 7:00 AM on a recent Friday morning. There were SIX others ahead of me also waiting for the Service Department to open. I needed the Electric Motor Controller for my driver's door window replaced as my driver's door window wouldn't lower which made the window inoperable. This job required the mechanic/technician to remove the inner door panel to inspect the motor and related linkage inside the door. The motor and linkage would have to be removed if found to be defective and a new motor and linkage would have to re-installed along with the re-installation of the inner door panel to complete the job. I was told that this particular repair could take up to two days to complete as obtaining the new motor might require an over night wait on shipping of parts. They got my vehicle in and started the job immediately. Not only was a new window motor installed that fixed my window problem but I also had a rear brake job done and it was all done by Noon the same day! I wasn't aware that my rear brake pads needed replacement but the mechanic's inspection revealed the problem which saved me time and another visit for service at another time to fix the brakes. Hats Off to this mechanic/technician for getting everything done in a relative short period of time and for doing a Great Job at the same time!!!!! Great Service provided by a Great Service Team!!!!!! More

Leasing a 2016 Escape Patrick is a very knowledgeable and professional salesperson. He is a good listener. We were able to lease a new vehicle with the appropriate equipm Patrick is a very knowledgeable and professional salesperson. He is a good listener. We were able to lease a new vehicle with the appropriate equipment with a minimum of delay. More

new car Hernando was great. dealership was easy to work with and responsive to what i was looking for. they always called back and listened to my questions Hernando was great. dealership was easy to work with and responsive to what i was looking for. they always called back and listened to my questions More

Extremely professional and helpful Matt helped me select and finance my last two Ford Fusions: 2013 and 2016. I would strongly recommend him and the dealership in terms of professional Matt helped me select and finance my last two Ford Fusions: 2013 and 2016. I would strongly recommend him and the dealership in terms of professional customer service and fast financing approval process. Shopping experience for a new Ford vehicle is made much easier through the efficient and helpful manner in which he conducts business, including email communications leading up to the actual visit at the dealership. Even though I live quite a distance away in Canton, I still consider Suburban Ford my first choice for car shopping. More

Very good We went to several dealers over the last few weeks looking to trade in a vehicle and Suburan Ford of Waterford was the one we should have gone to firs We went to several dealers over the last few weeks looking to trade in a vehicle and Suburan Ford of Waterford was the one we should have gone to first. Rick Worden our salesman spent a considerable amount of time two days in a row to make sure we received the vehicle we wanted and assisted us in getting all the discounts that were available as well as top dollar for our trade in. Be sure to talk to Rick before you deal on a Ford. Art and Carol Simmons Very satisfied customers More

Good experience We had an excellent experience with the purchase of our new Ford. Patrick Gilbert was very helpful. Professional, quick to respond and a great communi We had an excellent experience with the purchase of our new Ford. Patrick Gilbert was very helpful. Professional, quick to respond and a great communicator. Thanks, Patrick! More