Suburban Ford of Waterford

GREAT!! Hernando is the best. Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about the customer, and he loves his job. A great experience working with Hernando. I would highly recommend Suburban Ford and Hernando. More

Suburban ford review My dealer Rick Magee, helped me with the process of choosing the kind of car that I wanted. The speed of the purchasing process was overall great, fin My dealer Rick Magee, helped me with the process of choosing the kind of car that I wanted. The speed of the purchasing process was overall great, financing of my vehicle was easy for me. More

Ignored and Forgotten I never write these kinds of reviews, but I have to because I have NEVER experienced such HORRIBLE customer service. I hope no one is or will be treat I never write these kinds of reviews, but I have to because I have NEVER experienced such HORRIBLE customer service. I hope no one is or will be treated the way I have been at Suburban Ford of Waterford. I purchased a Ford Edge from Mr. Stoll over a month ago and was promised a new valance because the current one was dented and falling off on one side. A week later, I called Mr. Stoll to check the status of the valance that was ordered and he told me that the Service Dept. said it would have to be a used valance. I was fine with that as long as it was in good condition. Weeks pass and I try to get a hold of Mr. Stoll, calling and leaving voicemails with no reply back. Finally, three weeks later, I decide to call the Used Car Manager, Don Marotta, to see if I can get some help from someone higher up. When Mr. Marotta did not call me back after leaving a voicemail, I decided to drive 40 MINUTES to sit in front of him and make sure something got done. He took down my name and number and told me it would be delivered by the following Monday or Tuesday. Monday and Tuesday pass....no call.... Finally, I call back on Thursday. He told me he would call me THAT NIGHT. You guessed it... no call. Does someone really have to work THIS HARD to get something so simple replaced?! I just want what I was promised, but it's obvious that I (a paying customer) am not that important in their eyes. I've left my name and number with too many people at Suburban Ford of Waterford and I know those scrap papers are sitting at the bottom of their piles or tossed aside. I should have taken the other reviews on Mr. Stoll more seriously. No respect, no service, BIG MISTAKE. More

Suburban Ford is superb! Bob and his team at Suburban ford Made everything as simple as could be when I purchased my new ford. In every aspect of the transaction complete prof Bob and his team at Suburban ford Made everything as simple as could be when I purchased my new ford. In every aspect of the transaction complete professionalism ensured that I was happy with the specific vehicle I was looking for. And they have been taking great care of my Mom for years. Thanks again. More

Love my Edge We have used Laurie Moses for our last 4 cars. she always find the perfect car for our family. Not only does she make the experience go smooth at the We have used Laurie Moses for our last 4 cars. she always find the perfect car for our family. Not only does she make the experience go smooth at the initial signing but she takes care of us throughout our whole lease or whenever we need her. More

Pleasant Sales experience Laurie Moses was a fantastic sales rep and was very helpful in my decision making process. Very personable and friendly, you can tell she loves her jo Laurie Moses was a fantastic sales rep and was very helpful in my decision making process. Very personable and friendly, you can tell she loves her job. It made my decision easy. More

New Escape lease Tom Tatu went above and beyond my expectations to find the right vehicle and make a smooth transition to turning in my lease and signing a new one for Tom Tatu went above and beyond my expectations to find the right vehicle and make a smooth transition to turning in my lease and signing a new one for a 2016 Escape. Tom is friendly, helpful and professional and a pleasure to work with. I highly recommend Tom for your vehicle needs! More

Amazing My salesmen, Trevor Wortman, went above and beyond my expectations. He made this whole process stress free and happy. I absolutely love my new fusion. My salesmen, Trevor Wortman, went above and beyond my expectations. He made this whole process stress free and happy. I absolutely love my new fusion. I will recommend anybody I know to him. Thanks Trevor! More

Suburban Ford is a great place to lease a car! My salesman, Norm Stern, took SPECIAL care to be sure I was happy in every way with the lease plan, as well as my new lease car. Norm is caring, very My salesman, Norm Stern, took SPECIAL care to be sure I was happy in every way with the lease plan, as well as my new lease car. Norm is caring, very knowledgeable and energetic in his job. He made my experience there a wonderful one. I won't go anywhere else in the future to buy or lease a car because of the top notch treatment I experienced at Suburban Ford! More

Tony was very pleasant and accommodating. Since car dealerships are not a highlight of my day, Tony changed my whole perspective of the experience. Very friendly,thorough and was with us from Since car dealerships are not a highlight of my day, Tony changed my whole perspective of the experience. Very friendly,thorough and was with us from beginning to end. He also gave a follow-up call. I would definitely use Tony Davis again. You must already know he is an asset to your dealership. More