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Suburban Ford of Waterford

Waterford, MI

4.2
1,144 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,144 reviews

June 29, 2016

New Escape lease Tom Tatu went above and beyond my expectations to find the right vehicle and make a smooth transition to turning in my lease and signing a new one for More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Tatu, Lou Stoll
Jun 30, 2016 -

Suburban Ford of Waterford responded

Leslie, congratulations on your new 2016 Ford Escape! It's great to hear that Tom was able to provide you with a superb car shopping experience. We look forward to working with you again once your lease is up!

June 26, 2016

Amazing My salesmen, Trevor Wortman, went above and beyond my expectations. He made this whole process stress free and happy. I absolutely love my new fusion. More

by Brittantgc11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2016 -

Suburban Ford of Waterford responded

We are so happy you’re enjoying your new Ford Fusion and had a great experience with Trevor shopping for it. We are looking forward to providing all your vehicle services needs in the future.

June 23, 2016

Suburban Ford is a great place to lease a car! My salesman, Norm Stern, took SPECIAL care to be sure I was happy in every way with the lease plan, as well as my new lease car. Norm is caring, very More

by aka1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2016 -

Suburban Ford of Waterford responded

Thanks for the positive feedback! It has been a pleasure serving you. Suburban takes pride in giving priority to our customers and looking after your needs, and we're happy to hear your experience with Norm exceeded your expectations. Thank you again for choosing Suburban Ford, we look forward to having you as one of our valued customers for many more years to come.

June 22, 2016

Great Help! I was in a jam with my car falling apart pretty rapidly. I avoided the dealerships because i thought it would be a huge ordeal, it was not and i wish More

by BLyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Stoll
Jun 23, 2016 -

Suburban Ford of Waterford responded

We always appreciate positive feedback and we are happy to hear Lou met all of your car shopping needs when you purchased your new Ford vehicle. We look forward to servicing your vehicle and helping you out with the next one!

June 22, 2016

Tony was very pleasant and accommodating. Since car dealerships are not a highlight of my day, Tony changed my whole perspective of the experience. Very friendly,thorough and was with us from More

by Nurse Betty 16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Davis
Jun 23, 2016 -

Suburban Ford of Waterford responded

Betty, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Tony and your overall Ford dealership experience. We look forward to serving you again in the future.

June 22, 2016

A living Nightmare I bought a used car from Suburban Ford of Waterford and my experience was a nightmare!! The dealership as well as the salesman (Mr. Tim Shipp) knew th More

by Davisfamily16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Shipp
June 20, 2016

Great Experience. I had not dealt with Ford for about 6 years because of an unresolved service related incident that occurred at another different Ford dealership. Bu More

by jr222MI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2016 -

Suburban Ford of Waterford responded

Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Suburban takes pride in giving priority to our customers and looking after your needs. Quality and customer service is always our number one priority, and we’re happy to hear Laurie and our Ford of Waterford team exceeded your expectations. Thank you again for choosing us, we hope to have you as one of our valued customers for many more years to come.

June 20, 2016

Laurie Moses is 5 Star!! By Far!! Laurie Moses is probably the very best car salesperson I have ever met!! Very professional ,thorough, and extremely knowledgeable ! Made leasing a car More

by Cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Suburban Ford of Waterford responded

Thank you for the great feedback! Customer service is so important to us and we are so pleased to hear that working with Laurie was the best experience you have had! We hope you are enjoying your new lease and we look forward to working with you again in the future!

June 20, 2016

Bill Sommer On Friday, June 10, 2016, my husband and I went to Suburban Ford of Waterford, to look for a new car to replace our 2003 Crown Victoria. As we were w More

by lingerlonger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Sommer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Suburban Ford of Waterford responded

We always appreciate positive feedback and we are happy to hear Bill met all of your car shopping needs when you purchased your new 2016 Fusion! We look forward to servicing your vehicle and helping you out with the next one!

June 18, 2016

Leasing was as smooth as 1,2,3 My sale rep was Hernando Huellzo. He was very courteous and friendly. He helped me lease a car and got me out of the door with in few hours More

by Abu Bilal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Hulleza
Jun 20, 2016 -

Suburban Ford of Waterford responded

Abu, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Hernando and we look forward to serving you again in the future!

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