Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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New Escape lease Tom Tatu went above and beyond my expectations to find the right vehicle and make a smooth transition to turning in my lease and signing a new one for Tom Tatu went above and beyond my expectations to find the right vehicle and make a smooth transition to turning in my lease and signing a new one for a 2016 Escape. Tom is friendly, helpful and professional and a pleasure to work with. I highly recommend Tom for your vehicle needs! More
Amazing My salesmen, Trevor Wortman, went above and beyond my expectations. He made this whole process stress free and happy. I absolutely love my new fusion. My salesmen, Trevor Wortman, went above and beyond my expectations. He made this whole process stress free and happy. I absolutely love my new fusion. I will recommend anybody I know to him. Thanks Trevor! More
Suburban Ford is a great place to lease a car! My salesman, Norm Stern, took SPECIAL care to be sure I was happy in every way with the lease plan, as well as my new lease car. Norm is caring, very My salesman, Norm Stern, took SPECIAL care to be sure I was happy in every way with the lease plan, as well as my new lease car. Norm is caring, very knowledgeable and energetic in his job. He made my experience there a wonderful one. I won't go anywhere else in the future to buy or lease a car because of the top notch treatment I experienced at Suburban Ford! More
Great Help! I was in a jam with my car falling apart pretty rapidly. I avoided the dealerships because i thought it would be a huge ordeal, it was not and i wish I was in a jam with my car falling apart pretty rapidly. I avoided the dealerships because i thought it would be a huge ordeal, it was not and i wish i would have gone in sooner. Lou at Suburban Ford were lifesavers! Super friendly and straight forward. They worked hard to get me the type of vehicle i wanted with only my terrible car tradein as a first payment. Highly recommend this dealership. More
Tony was very pleasant and accommodating. Since car dealerships are not a highlight of my day, Tony changed my whole perspective of the experience. Very friendly,thorough and was with us from Since car dealerships are not a highlight of my day, Tony changed my whole perspective of the experience. Very friendly,thorough and was with us from beginning to end. He also gave a follow-up call. I would definitely use Tony Davis again. You must already know he is an asset to your dealership. More
A living Nightmare I bought a used car from Suburban Ford of Waterford and my experience was a nightmare!! The dealership as well as the salesman (Mr. Tim Shipp) knew th I bought a used car from Suburban Ford of Waterford and my experience was a nightmare!! The dealership as well as the salesman (Mr. Tim Shipp) knew that there was problems with the car (power steering) that should have been fixed as it was stated in their Pre-delivery inspection. They completely failed to tell me anything about this even though they knew!! They lied to me and told me that the power steering was fixed and everything was fine. Come to find out, the whole power steering system needs to be replaced. When I confronted them about the issue, my calls have not been returned. Kirk Davis More
Great Experience. I had not dealt with Ford for about 6 years because of an unresolved service related incident that occurred at another different Ford dealership. Bu I had not dealt with Ford for about 6 years because of an unresolved service related incident that occurred at another different Ford dealership. But I was in the market for a new car, I had heard good things about Suburbans' Laurie Moses, contacted her and it turned out that she really was exceptional. Went way above my expectations and was able to procure a special Ford Edge in a unique color combination from another dealership (over 200 miles away) within 24 hours. Something I had thought would be very difficult to coordinate. But she made it all happen. She is the best!!! And a definite credit to the Suburban Waterford group. Also impressed with her professionalism, diligence, thoroughness, attention to detail and post sales follow-up. Would not hesitate to recommend her to anyone in the market for a Ford product. More
Laurie Moses is 5 Star!! By Far!! Laurie Moses is probably the very best car salesperson I have ever met!! Very professional ,thorough, and extremely knowledgeable ! Made leasing a car Laurie Moses is probably the very best car salesperson I have ever met!! Very professional ,thorough, and extremely knowledgeable ! Made leasing a car aPleasure!! Would recommend ..in fact already have!! More
Bill Sommer On Friday, June 10, 2016, my husband and I went to Suburban Ford of Waterford, to look for a new car to replace our 2003 Crown Victoria. As we were w On Friday, June 10, 2016, my husband and I went to Suburban Ford of Waterford, to look for a new car to replace our 2003 Crown Victoria. As we were walking around the car lot, Bill Sommer approached us and asked if he could help us.....and he certainly did! He was friendly, courteous, and helpful. He gave us information and answered our questions. We bought a 2016 Fusion and were able to pick it up the next day. If I ever hear of anyone wanting to buy a Ford product, I will definitely recommend Bill Sommer. More
Leasing was as smooth as 1,2,3 My sale rep was Hernando Huellzo. He was very courteous and friendly. He helped me lease a car and got me out of the door with in few hours My sale rep was Hernando Huellzo. He was very courteous and friendly. He helped me lease a car and got me out of the door with in few hours More