Suburban Ford of Waterford

Great Salesperson If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and beyond the norm, always makes you feel very comfortable through the entire purchasing process. I have purchased my last 2 F-150's through Sam and I will be giving him a call early in 2017 to look into getting my next one. More

Kevin Kobak made my visit well worth it Kobak helped with every major and minor question I had about my new F-150 XLT. He answered all my questions and helped with every single thing he coul Kobak helped with every major and minor question I had about my new F-150 XLT. He answered all my questions and helped with every single thing he could best to his ability. I will be here years down the road when I need a new truck, I just pray Kevin is still there! More

Appointment Scheduling I made an appointment after speaking with a rep on Fri 8/26/16 named Dave he said for the type of service I needed which was a check engine light I sh I made an appointment after speaking with a rep on Fri 8/26/16 named Dave he said for the type of service I needed which was a check engine light I should make an appointment. I checked with AAA to make sure they were an approved facility called back on Friday afternoon at around 2:00 and made my appt with a service rep named Mark for 7:00 am. I did not question mark in regards to if an appointment had any significance based on what Dave said in that I should make an appointment to get the check engine light looked at. I took a day off work brought my car in at 6:45 am to find 8 cars in front of mine lined up to go into the service garage. I asked an employee on my way in who was in charge and if all the 15 cars in line had a 7:00 am appt. he said yes. The intake service rep luke assigned my car to the man I made the appt with Mark I called twice later on that day last call being at 3:30 Mark said they hadn't looked at my car yet wouldn't be worked on until tommorow morning. This dealership is overbooking and I wasn't told anything about the wait time other then what is says on the service order I signed which states 12:18 8/29 date promised. I asked Mark what that meant he said it is computer generated and makes no difference to when your car will be looked at. If the invoice states this it doesn't matter how it got there it need to communicate accurate information even if its within on or two hours of date promised. I would like a rental car tomorrow for work as a result of not being communicated as to when my car would be looked at when I dropped my care off John Vitale the AAA point of contact was contacted 4 times by AAA I was told and two messages were left, but was unreachable. If the dealrship doesn't have the capcity to service 20 vehicles coming in at 7:00 all for the same apt time plus what ever they are already working on from the previous day they shouldn't be making new appointment or accepting walkins with out being able to tell customers when there vechicle may be ready. I was told later that appointment don't mean anything in regards to when your call will be service. If this is true then there is no point in making an appt and I could of just walked in at 6:45 am and my car would of been gotten to at the same time which turned out to be never. I realize the dealrship doesn't want to lose business by telling customers there over booked but then need to communicate. Just got a call from Mark at 5:00pm. who told me service tech left for the day they'll get to it in the morning. Picked up the car at 6:45 pm Mark told me generally Suburban Ford Services generally one hundred vehicles a day easily although couldn't say how many today were serviced. So apparently close to 100 cars were service before mine although I made appointment on Fri for Mon at 7:00 am called Mark twice that day said he has no concept of how to determine any time frame of when a vehicle will be serviced and says its impossible to know this at any point on which I had called that day More

incompetent service department Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part orde Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part ordered it again a week later I came back 1 hour later told me it was wrong part again said they would order it it's been several weeks they have not called me i called and left message with service man I'd been working with a week later still no call I will never work with this dealership again and I hope anyone reading this thinks twice before using suburban ford More

GREAT!! Hernando is the best. Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about the customer, and he loves his job. A great experience working with Hernando. I would highly recommend Suburban Ford and Hernando. More

Suburban ford review My dealer Rick Magee, helped me with the process of choosing the kind of car that I wanted. The speed of the purchasing process was overall great, fin My dealer Rick Magee, helped me with the process of choosing the kind of car that I wanted. The speed of the purchasing process was overall great, financing of my vehicle was easy for me. More

Ignored and Forgotten I never write these kinds of reviews, but I have to because I have NEVER experienced such HORRIBLE customer service. I hope no one is or will be treat I never write these kinds of reviews, but I have to because I have NEVER experienced such HORRIBLE customer service. I hope no one is or will be treated the way I have been at Suburban Ford of Waterford. I purchased a Ford Edge from Mr. Stoll over a month ago and was promised a new valance because the current one was dented and falling off on one side. A week later, I called Mr. Stoll to check the status of the valance that was ordered and he told me that the Service Dept. said it would have to be a used valance. I was fine with that as long as it was in good condition. Weeks pass and I try to get a hold of Mr. Stoll, calling and leaving voicemails with no reply back. Finally, three weeks later, I decide to call the Used Car Manager, Don Marotta, to see if I can get some help from someone higher up. When Mr. Marotta did not call me back after leaving a voicemail, I decided to drive 40 MINUTES to sit in front of him and make sure something got done. He took down my name and number and told me it would be delivered by the following Monday or Tuesday. Monday and Tuesday pass....no call.... Finally, I call back on Thursday. He told me he would call me THAT NIGHT. You guessed it... no call. Does someone really have to work THIS HARD to get something so simple replaced?! I just want what I was promised, but it's obvious that I (a paying customer) am not that important in their eyes. I've left my name and number with too many people at Suburban Ford of Waterford and I know those scrap papers are sitting at the bottom of their piles or tossed aside. I should have taken the other reviews on Mr. Stoll more seriously. No respect, no service, BIG MISTAKE. More

Suburban Ford is superb! Bob and his team at Suburban ford Made everything as simple as could be when I purchased my new ford. In every aspect of the transaction complete prof Bob and his team at Suburban ford Made everything as simple as could be when I purchased my new ford. In every aspect of the transaction complete professionalism ensured that I was happy with the specific vehicle I was looking for. And they have been taking great care of my Mom for years. Thanks again. More

Love my Edge We have used Laurie Moses for our last 4 cars. she always find the perfect car for our family. Not only does she make the experience go smooth at the We have used Laurie Moses for our last 4 cars. she always find the perfect car for our family. Not only does she make the experience go smooth at the initial signing but she takes care of us throughout our whole lease or whenever we need her. More

Pleasant Sales experience Laurie Moses was a fantastic sales rep and was very helpful in my decision making process. Very personable and friendly, you can tell she loves her jo Laurie Moses was a fantastic sales rep and was very helpful in my decision making process. Very personable and friendly, you can tell she loves her job. It made my decision easy. More