Suburban Ford of Waterford

New lease I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car ja I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car jas been to lease an Escape. Bob Bucknum was able to get me into one thanks to the amazing deals and rebates Ford was offering. Bob was fantastic to work with as well as Louie and Nancy. Everyone is very friendly and helpful. Bob will definitely get my business again. More

Honest and professional Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership has been a fantastic! I look forward to working with Bob once I am due for my next car. More

Double Leases Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He com Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He communicated well, and was patient with us as we talked things out. We didn't feel as though Trevor was "trying to make a commission", by pressuring us. He wanted us to be happy and comfortable with our purchases. He was genuine in his relationship with us. Thank You! More

Great service I bought a really nice high mileage(well beyond warranty) truck. The next morning I had the truck go into limp mode on me. After pulling over and rest I bought a really nice high mileage(well beyond warranty) truck. The next morning I had the truck go into limp mode on me. After pulling over and restarting the truck everything seemed to be ok. When I went to retrieve the vehicle I had driven to the dealership the day before I stopped to see my salesman to see if they could scan the truck real quick to make sure it wasn't something serious. The dealership kept the vehicle to fix it without charge and got a rental car for me until the truck was done. All of this because "it was the right thing to do". Very satisfied with my experience with Suburban Ford of Waterford from the sales process through this service issue! More

Poor Communication with Salesman/Honesty I am very disappointed with Suburban Ford, we test drove a used Ford Edge, liked it, looked at other vehicles at other dealers also, contacted the sa I am very disappointed with Suburban Ford, we test drove a used Ford Edge, liked it, looked at other vehicles at other dealers also, contacted the salesman a short time later that we dealt with, said we wanted to purchase it, he took a $500.00 deposit on 11/07/2016, talked to him on wednesday 11/09/2016 he said he would take care of the noise in the right rear wheel that we spoke of, arrived at dealer on 11/10/2016, he said it was sold and tried to push another Ford Edge at us that the body has A LOT of scratches and needed paint work. This is very upsetting that no honesty is in place, apparently the vehicle was sold before he took my deposit. We feel scammed, he knew it and tried to get us to buy another vehicle when we were over an 1 1/2 away driving time.I hope they refund my deposit soon!!! We went to another Dealer after leaving Suburban and bought a Ford Edge, The salesman stayed after closing over an hour, honest and professional. More

Kevin Kobak is the very best of the best! This was our 3rd purchase of an Escape and we didn't bother looking at any other cars or dealers because Kevin made such a wonderful impression on us This was our 3rd purchase of an Escape and we didn't bother looking at any other cars or dealers because Kevin made such a wonderful impression on us the first time! When I called to set up an appointment, Kevin instantly remembered us and took excellent care of us once again. Go see Kevin if you want an honest, down to earth and enthusiastic sales professional who cares and is always smiling! He obviously loves what he does and so he does it well without pressuring you. Kevin once again came up with the perfect vehicle at the perfect price and hassle free. Way to go, Kevin and Thank You Very Much! Joan & Bill More

Seamless I have always dreaded buying cars because it takes "forever". Hernando was efficient, friendly and helpful. I knew what I wanted and he made it happ I have always dreaded buying cars because it takes "forever". Hernando was efficient, friendly and helpful. I knew what I wanted and he made it happen. Even the finance manager was wonderful. More

Best car salesman Tony is freon fly and makes the process easy and smooth. Hands down the best experience I have had at a dealership. Thank you for your exceptional ser Tony is freon fly and makes the process easy and smooth. Hands down the best experience I have had at a dealership. Thank you for your exceptional service. More

Great experience We called Suburban Ford of Waterford asking about deals on a 2017 Ford escape not really expecting to sign a lease that very day. Hernando called us We called Suburban Ford of Waterford asking about deals on a 2017 Ford escape not really expecting to sign a lease that very day. Hernando called us back with quotes within 10 minutes and within the hour we were setting up the lease agreement! From start to finish, Hernando was very professional, friendly and patient with us, answering all of our questions and ensuring we were completely informed about what we were getting into. Not to mention, he gave us an excellent deal. We will absolutely recommend suburban ford of Waterford, especially Hernando Hulleza, to all of our friends and family! The only reason we didn't give the dealership 5 stars was because our car wasn't cleaned in the best way prior to being given to us. Understandable since they were extremely busy, however it would've been the icing on the cake had it been impeccably cleaned. More