Suburban Ford of Waterford

Kevin Kobak is the very best of the best! This was our 3rd purchase of an Escape and we didn't bother looking at any other cars or dealers because Kevin made such a wonderful impression on us This was our 3rd purchase of an Escape and we didn't bother looking at any other cars or dealers because Kevin made such a wonderful impression on us the first time! When I called to set up an appointment, Kevin instantly remembered us and took excellent care of us once again. Go see Kevin if you want an honest, down to earth and enthusiastic sales professional who cares and is always smiling! He obviously loves what he does and so he does it well without pressuring you. Kevin once again came up with the perfect vehicle at the perfect price and hassle free. Way to go, Kevin and Thank You Very Much! Joan & Bill More

Seamless I have always dreaded buying cars because it takes "forever". Hernando was efficient, friendly and helpful. I knew what I wanted and he made it happ I have always dreaded buying cars because it takes "forever". Hernando was efficient, friendly and helpful. I knew what I wanted and he made it happen. Even the finance manager was wonderful. More

Best car salesman Tony is freon fly and makes the process easy and smooth. Hands down the best experience I have had at a dealership. Thank you for your exceptional ser Tony is freon fly and makes the process easy and smooth. Hands down the best experience I have had at a dealership. Thank you for your exceptional service. More

Great experience We called Suburban Ford of Waterford asking about deals on a 2017 Ford escape not really expecting to sign a lease that very day. Hernando called us We called Suburban Ford of Waterford asking about deals on a 2017 Ford escape not really expecting to sign a lease that very day. Hernando called us back with quotes within 10 minutes and within the hour we were setting up the lease agreement! From start to finish, Hernando was very professional, friendly and patient with us, answering all of our questions and ensuring we were completely informed about what we were getting into. Not to mention, he gave us an excellent deal. We will absolutely recommend suburban ford of Waterford, especially Hernando Hulleza, to all of our friends and family! The only reason we didn't give the dealership 5 stars was because our car wasn't cleaned in the best way prior to being given to us. Understandable since they were extremely busy, however it would've been the icing on the cake had it been impeccably cleaned. More

Great Salesperson If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and beyond the norm, always makes you feel very comfortable through the entire purchasing process. I have purchased my last 2 F-150's through Sam and I will be giving him a call early in 2017 to look into getting my next one. More

Kevin Kobak made my visit well worth it Kobak helped with every major and minor question I had about my new F-150 XLT. He answered all my questions and helped with every single thing he coul Kobak helped with every major and minor question I had about my new F-150 XLT. He answered all my questions and helped with every single thing he could best to his ability. I will be here years down the road when I need a new truck, I just pray Kevin is still there! More

Appointment Scheduling I made an appointment after speaking with a rep on Fri 8/26/16 named Dave he said for the type of service I needed which was a check engine light I sh I made an appointment after speaking with a rep on Fri 8/26/16 named Dave he said for the type of service I needed which was a check engine light I should make an appointment. I checked with AAA to make sure they were an approved facility called back on Friday afternoon at around 2:00 and made my appt with a service rep named Mark for 7:00 am. I did not question mark in regards to if an appointment had any significance based on what Dave said in that I should make an appointment to get the check engine light looked at. I took a day off work brought my car in at 6:45 am to find 8 cars in front of mine lined up to go into the service garage. I asked an employee on my way in who was in charge and if all the 15 cars in line had a 7:00 am appt. he said yes. The intake service rep luke assigned my car to the man I made the appt with Mark I called twice later on that day last call being at 3:30 Mark said they hadn't looked at my car yet wouldn't be worked on until tommorow morning. This dealership is overbooking and I wasn't told anything about the wait time other then what is says on the service order I signed which states 12:18 8/29 date promised. I asked Mark what that meant he said it is computer generated and makes no difference to when your car will be looked at. If the invoice states this it doesn't matter how it got there it need to communicate accurate information even if its within on or two hours of date promised. I would like a rental car tomorrow for work as a result of not being communicated as to when my car would be looked at when I dropped my care off John Vitale the AAA point of contact was contacted 4 times by AAA I was told and two messages were left, but was unreachable. If the dealrship doesn't have the capcity to service 20 vehicles coming in at 7:00 all for the same apt time plus what ever they are already working on from the previous day they shouldn't be making new appointment or accepting walkins with out being able to tell customers when there vechicle may be ready. I was told later that appointment don't mean anything in regards to when your call will be service. If this is true then there is no point in making an appt and I could of just walked in at 6:45 am and my car would of been gotten to at the same time which turned out to be never. I realize the dealrship doesn't want to lose business by telling customers there over booked but then need to communicate. Just got a call from Mark at 5:00pm. who told me service tech left for the day they'll get to it in the morning. Picked up the car at 6:45 pm Mark told me generally Suburban Ford Services generally one hundred vehicles a day easily although couldn't say how many today were serviced. So apparently close to 100 cars were service before mine although I made appointment on Fri for Mon at 7:00 am called Mark twice that day said he has no concept of how to determine any time frame of when a vehicle will be serviced and says its impossible to know this at any point on which I had called that day More

incompetent service department Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part orde Bought 2015 transit needed spare tire holder fixed they ordered part a week later I came in 90 minutes later they told me they got the wrong part ordered it again a week later I came back 1 hour later told me it was wrong part again said they would order it it's been several weeks they have not called me i called and left message with service man I'd been working with a week later still no call I will never work with this dealership again and I hope anyone reading this thinks twice before using suburban ford More

GREAT!! Hernando is the best. Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about Suburban Ford of Waterford is the best. My wife and I just purchased a Escape from Hernando Hulleza. He is a wonderful sales person. He cares about the customer, and he loves his job. A great experience working with Hernando. I would highly recommend Suburban Ford and Hernando. More