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Suburban Ford of Waterford
Waterford, MI
1,163 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,163 reviews
June 06, 2017
Fabulous Ford Experience I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill even picked me up and brought me to the dealership to complete the transaction. He also gave me great advice on other car related issues and after market accessories. I will certainly recommend Bill to friends and family. More
by Judi H.
Employees Worked With
May 28, 2017
First Time at Suburban Ford Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on my trade. I will be back Thanks More
by Rich
Employees Worked With
Matt Duggan
May 27, 2017
Perfect Purchase Experience. Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there I know I can trust and be comfortable with. Kevin puts himself in my position and acts like he is making the purchase/lease for himself. Kevin anticipates my questions and provides the information I would like before I even ask. Again this time I wanted a vehicle not currently in inventory and Kevin found one out of state and had it brought in and prepped for me the next day. Financially, the dealership puts the customer in the best position possible to assure I am completely satisfied. I have recommended Kevin and Suburban Ford to others and I was pleased that they thanked me after their experience. I already look forward to my next lease experience with Kevin and Suburban Ford. More
by Ford Lover
May 23, 2017
Incredibly helpful, pleasant, and fast! Worked with Ed Rogin. He was right on top of things from the beginning. Made me feel very comfortable throughout the entire process and genuinely care Worked with Ed Rogin. He was right on top of things from the beginning. Made me feel very comfortable throughout the entire process and genuinely cared that I got the vehicle that was right for me. Would definitely recommend Ed to anyone.... More
by mikemcfarland
Employees Worked With
Ed Rogin
May 23, 2017
Great Quality and Very Professional Tom Tatu helped me with the transaction of my new vehicle very easy and very professional. I have recommended Suburban Ford to my family and friends. Tom Tatu helped me with the transaction of my new vehicle very easy and very professional. I have recommended Suburban Ford to my family and friends. More
by PegMat17
Employees Worked With
Tom Tatu
May 19, 2017
my new focus I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill is re I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill is really nice, willing to listen to us, and trying to solve every questions we have. More
by catcat
Employees Worked With
May 19, 2017
Comfortable working with Sam This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not l This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not lease/ sale a car that would not be a good fit for the customer. I plan to remain with Sam when my current lease is up. Thank you Sam for a job well done! More
by HappyCustomer
Employees Worked With
May 11, 2017
Excellent Customer Experience Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend this de Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend this dealership and specifically this salesman More
by hitch1028
Employees Worked With
May 09, 2017
My new fusion What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the price I What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the price I wanted to spend.....and found it quickly! Within 3 days I was driving my new fusion....and I love it!!! Thank you Bill. More
by Lisa0714
Employees Worked With
March 21, 2017
UNSATIFISFIED CUSTOMER I purchased a used car that seemed fine, but a week later this car had issue after issue ! now I'm stuck with a repair of 1400.00 I'm sure the dealer I purchased a used car that seemed fine, but a week later this car had issue after issue ! now I'm stuck with a repair of 1400.00 I'm sure the dealership knew it was crap when they sold it. I'm very disappointed in their services they sold me a lemon and there's nothing i can do about it. i feel at least i can do is warn people not to go to this dealership if they don't want to be hustled out of their money.Take it where your money is safe More
by Lovedby1
Employees Worked With
Shay
