Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Excellent quality and customer service I've bought many cars here. I always get great customer service, friendly faces and good cars. Bob Bucknum always goes above and beyond. He knows the I've bought many cars here. I always get great customer service, friendly faces and good cars. Bob Bucknum always goes above and beyond. He knows the best deals going and always helps me set everything up inside the car. More
Wonderful. We got the car we wanted! Laurie Moses has helped us before, and we have always received the fastest, most personal service to get us into a new lease. Would recommend her to Laurie Moses has helped us before, and we have always received the fastest, most personal service to get us into a new lease. Would recommend her to anyone who is interested in finding a vehicle, buying or leasing. We are super satisfied! More
Shocked Used Car Buyer If you are thinking about buying a used car from Suburban Ford of Waterford, just don't.They say "We work tirelessly to maintain a selection of yest If you are thinking about buying a used car from Suburban Ford of Waterford, just don't.They say "We work tirelessly to maintain a selection of yesteryear's brightest Ford gems, ensuring you drive off in a used car that saves you money and performs admirably, no matter where in Waterford MI, West Bloomfield, Auburn Hills, Pontiac MI or Commerce Township you take it". That's a crock. They don't ensure anything unless you pay for the expensive extended warranty. I was told by Don Marotta "if it starts, moves, and stops we put it on the lot". He also said that I should expect there to be issues with a high mileage vehicle (we got a Ford Explorer with 122,900 miles). Just 10 days after our purchase I took the Explorer we bought to a shop I trust for a safety inspection and found it had a leaking radiator and bad front differential. So the car they sold me did not "save me money and perform admirably". It cost me $1,300 to get into safe condition to drive. Don says I bought as is. True, but I expected better buying from one of the biggest and "best" dealer networks in the state, but I was sorely mistaken. I won't be going back. They don't inspect their used cars before selling them, so you can expect to have problems almost immediately. They don't stand behind the cars they put on their lot. Please share this with your friends and relatives so they don't go through the same scam I did. More
New 2017 Fusion My Salesperson Bob Bucknum is a real pro and is first class all the way. I met him a couple years ago and he has always made car buying easy and fun My Salesperson Bob Bucknum is a real pro and is first class all the way. I met him a couple years ago and he has always made car buying easy and fun. I will not go anywhere else. The entire Dealership is the best. I have dealt with the Body Shop and Service area and they do a great job. Always are helpful, friendly and make you feel special. I needed a car quickly,and told Bob on Friday what I wanted and I picked up the car on Saturday, and he had me out of their in less than a hour. He set up my phone, and explained the new features on the car. He is a Pro...........Thanks Bob you are the Best. More
New vehicle The folks at Suburban are kind,courteous and get the job done! Our salesperson,Laurie Moses is great. We have been getting our vehicles from Laurie si The folks at Suburban are kind,courteous and get the job done! Our salesperson,Laurie Moses is great. We have been getting our vehicles from Laurie since 2004. She is a little firecracker and will make sure you get the vehicle you want. I would highly recommend Suburban Ford of Waterford More
New lease I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car ja I had an amazing experience at Suburban Ford Waterford. I was due to turn my lease on focus in and was expecting to get another focus. My dream car jas been to lease an Escape. Bob Bucknum was able to get me into one thanks to the amazing deals and rebates Ford was offering. Bob was fantastic to work with as well as Louie and Nancy. Everyone is very friendly and helpful. Bob will definitely get my business again. More
Honest and professional Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership Today, I had made a third purchase on a lease. My sales person is Bob Bucknum. I can honestly say my personal experience with Bob and this dealership has been a fantastic! I look forward to working with Bob once I am due for my next car. More
Double Leases Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He com Trevor was helpful in getting my husband and I to the prices we needed for both leases by looking at our options, and giving us time to think. He communicated well, and was patient with us as we talked things out. We didn't feel as though Trevor was "trying to make a commission", by pressuring us. He wanted us to be happy and comfortable with our purchases. He was genuine in his relationship with us. Thank You! More
Great service I bought a really nice high mileage(well beyond warranty) truck. The next morning I had the truck go into limp mode on me. After pulling over and rest I bought a really nice high mileage(well beyond warranty) truck. The next morning I had the truck go into limp mode on me. After pulling over and restarting the truck everything seemed to be ok. When I went to retrieve the vehicle I had driven to the dealership the day before I stopped to see my salesman to see if they could scan the truck real quick to make sure it wasn't something serious. The dealership kept the vehicle to fix it without charge and got a rental car for me until the truck was done. All of this because "it was the right thing to do". Very satisfied with my experience with Suburban Ford of Waterford from the sales process through this service issue! More
Poor Communication with Salesman/Honesty I am very disappointed with Suburban Ford, we test drove a used Ford Edge, liked it, looked at other vehicles at other dealers also, contacted the sa I am very disappointed with Suburban Ford, we test drove a used Ford Edge, liked it, looked at other vehicles at other dealers also, contacted the salesman a short time later that we dealt with, said we wanted to purchase it, he took a $500.00 deposit on 11/07/2016, talked to him on wednesday 11/09/2016 he said he would take care of the noise in the right rear wheel that we spoke of, arrived at dealer on 11/10/2016, he said it was sold and tried to push another Ford Edge at us that the body has A LOT of scratches and needed paint work. This is very upsetting that no honesty is in place, apparently the vehicle was sold before he took my deposit. We feel scammed, he knew it and tried to get us to buy another vehicle when we were over an 1 1/2 away driving time.I hope they refund my deposit soon!!! We went to another Dealer after leaving Suburban and bought a Ford Edge, The salesman stayed after closing over an hour, honest and professional. More