Suburban Ford of Waterford

Deceptive Salesman and full of lies DO NOT BUY A USED CAR FROM THIS DEALER. I recently purchased a used truck from this dealer which I was told it was in great mechanical condition. When DO NOT BUY A USED CAR FROM THIS DEALER. I recently purchased a used truck from this dealer which I was told it was in great mechanical condition. When test driving the truck I noticed the transmission shifted very hard but I was told it was normal. I took their word on it and now not even a month after buying the truck the transmission is blown. That's not even the only issue with the truck, not even close to the only issue. Here are some of the issues; Cracked Radiator, Vacuum Brake pump leaking, all front end components worn out, The wheels had lug nut keys which were not included, leaking rear main seal, and a few other small items. I was told the vehicle received a 172 point inspection which the documentation cannot be found. Also I had my buddy who is a Master Ford mechanic check the computer which he stated that his Ford computer could not communicate with the truck. But the dealership was nice enough to leave all the previous owners contact info in the truck (DPPA prevents this). I contacted the previous owner and he told me he traded it in because the transmission was bad, engine leaked, and cooling system leaked. I am taking full legal action against them. More

Fabulous Ford Experience I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill I worked with Bill Sommer on my first new car purchase in 16 years! He found the exact Escape I wanted at another dealership and brought it in. Bill even picked me up and brought me to the dealership to complete the transaction. He also gave me great advice on other car related issues and after market accessories. I will certainly recommend Bill to friends and family. More

First Time at Suburban Ford Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on Very good experience. I used the Costco Plan with the dealership and they knew everything about the plan and made my job easy. Received good price on my trade. I will be back Thanks More

Perfect Purchase Experience. Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there Worked with Kevin Kobak now for several vehicles. both purchases and leases. It is so reassuring to return to the dealership and have a friend there I know I can trust and be comfortable with. Kevin puts himself in my position and acts like he is making the purchase/lease for himself. Kevin anticipates my questions and provides the information I would like before I even ask. Again this time I wanted a vehicle not currently in inventory and Kevin found one out of state and had it brought in and prepped for me the next day. Financially, the dealership puts the customer in the best position possible to assure I am completely satisfied. I have recommended Kevin and Suburban Ford to others and I was pleased that they thanked me after their experience. I already look forward to my next lease experience with Kevin and Suburban Ford. More

Great Quality and Very Professional Tom Tatu helped me with the transaction of my new vehicle very easy and very professional. I have recommended Suburban Ford to my family and friends. Tom Tatu helped me with the transaction of my new vehicle very easy and very professional. I have recommended Suburban Ford to my family and friends. More

Incredibly helpful, pleasant, and fast! Worked with Ed Rogin. He was right on top of things from the beginning. Made me feel very comfortable throughout the entire process and genuinely care Worked with Ed Rogin. He was right on top of things from the beginning. Made me feel very comfortable throughout the entire process and genuinely cared that I got the vehicle that was right for me. Would definitely recommend Ed to anyone.... More

Comfortable working with Sam This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not l This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not lease/ sale a car that would not be a good fit for the customer. I plan to remain with Sam when my current lease is up. Thank you Sam for a job well done! More

my new focus I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill is re I am quite satisfied with the experiences here. My friends recommended me here. Including me, we have bought 7 ford cars here. The salesman Bill is really nice, willing to listen to us, and trying to solve every questions we have. More

Excellent Customer Experience Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend this de Norm Stern was a very hands on salesman, made the whole transaction go very smoothly and constantly kept me informed. I would highly recommend this dealership and specifically this salesman More

My new fusion What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the price I What a great experience I had! Walked in and met Bill Sommer at the door,he was fantastic! He listen to everything I wanted in a car,even the price I wanted to spend.....and found it quickly! Within 3 days I was driving my new fusion....and I love it!!! Thank you Bill. More