Suburban Ford of Waterford

My experience Jerry was beyond helpful and made my experience very laid back! I would recommend him to anyone. I was struggling with some numbers at first, and Jerr Jerry was beyond helpful and made my experience very laid back! I would recommend him to anyone. I was struggling with some numbers at first, and Jerry as well as his team made it happen for me! They are beyond understanding. Jerry did not pressure me in to a purchase by any means and was honest and upfront about all costs! This experience was amazing and I will never go anywhere else! Thank you Jerry! More

super helpful, smooth experience Matt helped make everything work to make a successful transaction happen on a used vehicle. The dealership worked to get the car in great shape even a Matt helped make everything work to make a successful transaction happen on a used vehicle. The dealership worked to get the car in great shape even after I agreed to purchase, which was a pleasant surprise. The level of service and attention to detail made all the difference, I would highly recommend this dealership. More

First Lease Experience with Suburban I have been leasing Ford vehicles for almost 30 years. When I moved to Waterford, I decided to give Suburban a try rather than going back to Blackwel I have been leasing Ford vehicles for almost 30 years. When I moved to Waterford, I decided to give Suburban a try rather than going back to Blackwell in Plymouth. I turned in a Fusion lease and was offered a great deal on an F-150 lease for $272.00/month. I was told there was this great deal through MSU Credit Union vs. Ford Credit....they even threw in a Tonneau cover. So we moved ahead with that deal and I was pleased. Now that that lease is expiring, I tried to contact Bill on several occasions with absolutely no response. I had to call and request a sales person that would actually respond. I received a call from Trevor and he informed me that MSU was losing money, because they had their residual value set too high and if I want to do MSU again, it will closer to $400.00/month. Now a new lease through Ford Credit is $330.00 for somewhat less of a vehicle and that I don't qualify for the $1500.00 lease incentive, because I went through MSU last time. They are throwing MSU Credit Union under the bus in order to justify the higher cost. Unfortunately, Bill conveniently never informed me that this would cost me when I came back to re-lease a new vehicle. Never facing such a large increase in a monthly lease payment, I am aggressively seeking alternative dealerships and brands. More

New Lease with 2 Cars Traded In Just leased a new 2018 Explorer from Bill. My fiance previously leased an F150 from him 2 years ago and not only did he remember him, but provided th Just leased a new 2018 Explorer from Bill. My fiance previously leased an F150 from him 2 years ago and not only did he remember him, but provided the same excellent service. He assured us he would beat or match the estimate we received from another dealership and he did just that. We traded in the F150 lease and a 2012 Malibu. Thanks to Matt and Bill, the whole process took less time than it did to just get an estimate from another dealership! Highly recommend Bill for all your lease and purchasing needs. We will definitely return for our next vehicle. More

My experience ordering my 2018 raptor Called a few dealers at first and everybody wanted over msrp. So i called suburban ford in Waterford michagan and talked shay Thomas and asked about Called a few dealers at first and everybody wanted over msrp. So i called suburban ford in Waterford michagan and talked shay Thomas and asked about prices on there 2018 raptors they said we just ask for msrp.I was ready to order they were up front with there prices .great people to deal with. I would highly recommended them if your looking for a ford vehicle. More

Best Customer Service in town! Shay the Sales Representative had excellent cusomer service skills! She was very kind and patient with my indecisiveness. I felt I could trust her exp Shay the Sales Representative had excellent cusomer service skills! She was very kind and patient with my indecisiveness. I felt I could trust her expertise and she helped me pick the perfect car to match my budget. Thank you so much Suburban Ford and Shay! I'm rolling in style and ease now! #FordEscape More