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Suburban Ford of Waterford

Waterford, MI

4.1
1,151 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,151 reviews

December 10, 2023

This dealer listed a car with a good price that turned out to not being allowed to be driven off the parking lot for a test drive, due to being sold "as is". No mentioning of that policy in the listing. More

by sieger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pam Rodriguez
Dec 12, 2023 -

Suburban Ford of Waterford responded

Hi Sieger, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 674-4781 to discuss this further.

Dec 13, 2023 -

Suburban Ford of Waterford responded

Hi Sieger, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

December 06, 2023

I was quite disappointed by my experience with this location. I inquired about a few cars to schedule a test drive last week. I received confirmation that the vehicle I was most interested in was avail More

by JR08
Recommend Dealer
No
Employees Worked With
Wally
Dec 08, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Suburban Ford of Waterford. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (248) 781-7700 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

December 01, 2023

Melissa Young , I want to say thank you for Our first time experience you are AMAZING at what you do from the time they opened and after they closed you made us feel so welcomed and treat us like family More

by Squire.alicia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Young
Dec 02, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2023

I would have given no stars if could have. I just bought online from Suburban Ford a 2017 Ford Focus RS with only 7000 miles on the odometer. Paid top dollar. Pictures looked great, had only 7 More

by seanlindsay
Recommend Dealer
No
Employees Worked With
Pam Rodriguez
Dec 01, 2023 -

Suburban Ford of Waterford responded

Mr. Lindsay. We have received the pictures you provided of your concerns with the vehicle. The pictures indicate minor surface rust of non-coated subframe components. This is entirely normal for a 7-year-old vehicle. This is not rot or flood damage, The Carfax that was included with your purchase also confirms no flood or other damage. Your allegations are completely false and without merit.

Dec 01, 2023 -

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (248) 781-7700 and we will do our best to make this better. We hope to hear from you soon.

Dec 01, 2023 -

seanlindsay responded

This is not normal for a car with 7000 miles. I sold my 2017 Focus RS last year with 40000 miles that was used all winter in CT for 4 years where they salt and pre-treat with liquid and it looked nothing like this. As for the CarFax, unfortunately not everyone reports everything. Also, the "non-coated subframe components" are painted. Paint is a coating. Even the shocks are rusted. The seat bolster and door sill wear even has me questioning the 7000 miles. The CarFax shows no evidence to support that mileage. There is no service history listed from the original date of purchase in Canada in 2018 until importation into the US this year.

November 18, 2023

This is the 4th vehicle I have purchased from Suburban Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. More

by jdbmu77
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2023

I've been purchasing Ford vehicles from this dealership for many years and have never needed to ever go anywhere else. Top notch sales and service. More

by jefmorow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 17, 2023

From start to finish, there is nothing that this dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience More

by Grammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Anast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liam Tuohy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Suburban Ford of Waterford responded

Hello, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 17, 2023

Everyone in the dealership is so personable and dedicated to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can han More

by eyeballroads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefan Sackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Young
Nov 19, 2023 -

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 16, 2023

Great place to buy a truck Sales person was excellent. I have bought 3 other vehicles from her. More

by nitrousfalcon70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2023

By far the worse experience at a dealership in my car buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells More

by Edwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Scarpaci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2023 -

Suburban Ford of Waterford responded

Hi Edwin, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (248) 781-7700 to speak to our manager directly.

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