Suburban Ford of Waterford

Stranded on the way to Concert On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest F On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest Ford dealership which was Suburban Ford of Waterford. I limped the car to the dealership arriving at 5pm. I explained what happened to Matt Lingenfelter and he immediately got one of his Techs (Brian) to diagnose my problem. Brian had us back on the road in less than 15 minutes after detecting and repairing a PCV hose that had popped off. Brian had stayed late on a Friday to do my repair. When I asked Matt about what paperwork I needed to fill out, he simply said have a nice day and enjoy the concert! As a 30 year retired Ford Engineer, Matt and his team and the Suburban Ford of Waterford Dealership have proven to me that we still have dealerships willing to go the extra mile for customer satisfaction! Thanks Matt! More

Absolutely great! Bill Sommer went above & beyond any other car salesman I've had in past years with finding the options I wanted in an Edge, once I realized I was too Bill Sommer went above & beyond any other car salesman I've had in past years with finding the options I wanted in an Edge, once I realized I was too short to be comfortable, he found an Escape very similar to the Edge without any inconveniences. Very friendly & easy to talk to. Highly recommend! Corinne More

BEST expirience ever I had such a wonderful time finding the perfect car to lease with the help from Celeste Keesling. She didn’t push me to lease a car that I didn’t like I had such a wonderful time finding the perfect car to lease with the help from Celeste Keesling. She didn’t push me to lease a car that I didn’t like and allowed me to test out as many cars as I wanted. She was always positive about it. She showed me all of the features that each car had. Celeste is such a kind hearted person and I don’t ever want to go to anyone else when my 3 year lease is up. She made my expirence so much fun and I never once felt like she was forcing me to lease a car I didn’t want. She was really up front about what cars I should stay away from and she recommended better cars for me. She is such an up beat person and is really passonate about her job, so that makes me, as a customer, feel comfortable. I would reccomend Celeste to anyone who is looking to either buy or lease a car, she is such a wonderful saleswoman and very trustworthy. I wouldnt want to work with anyone else but her while looking for a car! More

Best experience buying a new car Laurie is honest, knowledgeable and relatable. She listened to my needs and concerns and got me the vehicle of my dreams. She is awesome. I highly re Laurie is honest, knowledgeable and relatable. She listened to my needs and concerns and got me the vehicle of my dreams. She is awesome. I highly recommend her. More

Purchased a leased Escape 2018 My husband and I have purchased 4 vehicles through Norm Stern. We return to him because he listens to what we want and every time the advice he gives My husband and I have purchased 4 vehicles through Norm Stern. We return to him because he listens to what we want and every time the advice he gives us leads us to a decision that is best for us and we have always been very happy with. He respects our time, but also spends as much time as we need without pressure. His service after you leave the showroom demonstrates his continued commitment to customer satisfaction and makes Norm stand out from another other sales people we have ever encountered. There are many options out there for good vehicles, but Norm will keep us buying a Ford product! More

Good salesmanship Norm Stern was my salesman he delivered it to my home and set up my phone, He was very helpful. So look him up folks Norm Stern was my salesman he delivered it to my home and set up my phone, He was very helpful. So look him up folks More

no one does it better than laurie this is car # 3 that laurie has sold us, no reason to go anywhere else! and its a drive for us to get there! thanks laurie this is car # 3 that laurie has sold us, no reason to go anywhere else! and its a drive for us to get there! thanks laurie More

George gave me the deal I needed! George, was great to work with, thanks again for the great deal on my wife's ford edge! he gave us a great value for the $$ See you in a fe George, was great to work with, thanks again for the great deal on my wife's ford edge! he gave us a great value for the $$ See you in a few years George! Robb and Jen from Livonia More

John Vitale is an AWESOME person to deal with! John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to John is simply one of the best CSR Managers i've had the pleasure of dealing with. Past that, he always makes you feel like your experience matters to him. More