Suburban Ford of Waterford

My Ford Escape John Duley was amazing! He even arranged for my car to be delivered by the nicest man! An amazing experience Jay went through everything! The ca John Duley was amazing! He even arranged for my car to be delivered by the nicest man! An amazing experience Jay went through everything! The car was delivered with my winter floor mats and a full tank of gas! More

Best salesman I've ever dealt with Matt assisted me in buying a car when he worked at a different dealer. He made it a very easy and mostly stress free ordeal. He even handled my annoyi Matt assisted me in buying a car when he worked at a different dealer. He made it a very easy and mostly stress free ordeal. He even handled my annoying questions without missing a beat. When my lease is up in a year, I'll probably make the nearly hour trip to Waterford from Howell so I can deal with him again. More

Laurie is a rock star and takes ownership of your needs Laurie makes the vehical buying experience very fun and is in it for the customer. It's like winning the big teddy bear at the fair. Leaving with a n Laurie makes the vehical buying experience very fun and is in it for the customer. It's like winning the big teddy bear at the fair. Leaving with a nice prize! Nice work Laurie..... More

Woman in a service department Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready Being a woman (who knows little to nothing about cars) entering a service department, can be intimidating. At the dealership Mike had everything ready and answered all my questions without making me feel silly or that I was going to be taken advantage of. He was so pleasant and trustworthy and he kept me updated through the entire process. I am very thankful to have worked with Mike and I appreciate all he did to make my experience smooth - and for not treating me any differently than a guy. More

Awful hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but o hey could diagnose a flat tire. They took advantage of my wife pretty good. When I questioned them they were rather short and rude. Sales was ok but only got one key (they forgot the other one and a hassle to get it after the fact) Bottom line not good, I'll shop somewhere else. Bunch of reviews here seem planted but figured I'd leave mine. A ton of metro Detroit dealers My advice try another one. More

Great Experience with this Dealership. I had a great experience with this dealership,I worked with Jay , he was super to deal with, followed up with phone calls, answered any questions I h I had a great experience with this dealership,I worked with Jay , he was super to deal with, followed up with phone calls, answered any questions I had ,made it easy to buy a SUV. I would do it again, and I drove four hours round trip to buy from Jay. More

Stranded on the way to Concert On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest F On our way to a concert at DTE on Friday my 2017 Ford Focus RS experienced an engine issue. We were traveling from Ann Arbor and googled the nearest Ford dealership which was Suburban Ford of Waterford. I limped the car to the dealership arriving at 5pm. I explained what happened to Matt Lingenfelter and he immediately got one of his Techs (Brian) to diagnose my problem. Brian had us back on the road in less than 15 minutes after detecting and repairing a PCV hose that had popped off. Brian had stayed late on a Friday to do my repair. When I asked Matt about what paperwork I needed to fill out, he simply said have a nice day and enjoy the concert! As a 30 year retired Ford Engineer, Matt and his team and the Suburban Ford of Waterford Dealership have proven to me that we still have dealerships willing to go the extra mile for customer satisfaction! Thanks Matt! More