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Suburban Ford of Waterford
Waterford, MI
1,162 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,162 reviews
November 28, 2018
Jay Akkari I worked with Jay Akkari. He’s was very professional and helpful throughout the entire process. I would definely recommend him to anyone. Overall grea I worked with Jay Akkari. He’s was very professional and helpful throughout the entire process. I would definely recommend him to anyone. Overall great experience. More
by Bradleyd8
Employees Worked With
Jay Akkari
November 28, 2018
Great experience No gimmicks no hassle it was very smooth process and friendly. Everything was done on spotty Manet that we don’t have to come back even the plate was No gimmicks no hassle it was very smooth process and friendly. Everything was done on spotty Manet that we don’t have to come back even the plate was done on spot. More
by Gus
Employees Worked With
Jay Akkari
November 25, 2018
Best leasing experience Just picked up my 4th lease from Suburban Ford of Waterford and the easiest one yet. I let Kevin know what my budget was and what I was looking for Just picked up my 4th lease from Suburban Ford of Waterford and the easiest one yet. I let Kevin know what my budget was and what I was looking for this time and we were able to work out all the detail by email. I walked in on Saturday and Kevin had all the paper work ready so I was in and out in less than an hour with a beautiful Fusion. More
by allenjp
November 15, 2018
New F150 Lease Jay and Keely were right there through the whole process answering all emails promptly and unlike other dealerships I have been to and that is a lot Jay and Keely were right there through the whole process answering all emails promptly and unlike other dealerships I have been to and that is a lot ! Jay was ready for me upon arrival I didn't have to wait for him. Only suggestion i have is have the vehicle your showing cleaned prior to customers arrival... presentation is 50% of the sale, Other wise all was great will return at the end of my lease. More
by JLIRISH
Employees Worked With
Keely Rodrigues, Jay Akkari
November 09, 2018
Amazing ED. R and Kevin G, I appreciate you guys. I am so happy, I can't thank you guys enough. I must say it was a pleasure meeting you both. You guys are D ED. R and Kevin G, I appreciate you guys. I am so happy, I can't thank you guys enough. I must say it was a pleasure meeting you both. You guys are DatDeal😁😁 More
by Datdeal74
November 07, 2018
Horrible Experience Horrible customer service, dishonest employees, shady management, untrustworthy, no follow up, “Take the money and run” business model. My husband Horrible customer service, dishonest employees, shady management, untrustworthy, no follow up, “Take the money and run” business model. My husband contacted Suburban Ford about a car he was interested in. He was connected to a salesman named Louie who said the car was available for purchase, so my husband and I drove over 200 miles from Cleveland, Ohio with a check in hand to purchase the car. On our way we attempted to call Louie 3 times, and he failed to answer any of our calls. Finally, two hours into the trip we got a hold of the dealership and spoke to Don, one of the managers, who informed us that he just sold the car because he was “getting more money out of another customer”, and that they operate on a “first come first serve basis, and pay more attention to customers in front of them than the customers over the phone”. Essentially, my husband and I drove almost all the way to Waterford, Michigan for nothing, and were not offered any solution. It is clear that neither Louie nor Don respect or appreciate their customers, seeing that they just ripped off the customer who ended up buying the car for more than what it was worth. It is obvious that Suburban Ford operates on a ”take the money and run” business model. Luckily, there are plenty of other Ford dealerships around who respect their potential customers and wont rip them off – I will be taking my check to those other dealerships. I would advise not getting involved with this dishonest and disrespectful dealership. More
by A Rose
Employees Worked With
Don Marotta, Lou Stoll
October 29, 2018
Fantastic customer service!! We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked h We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked he got it to his dealership for us to take a look at & test drive. After Ed nailed down the exact truck, Matt took over and walked us through the financing. He was very through and answered all of our MANY questions without frustration or hesitation. In the next few years we will be purchasing a minimum of 2 more vehicles and you can bet we'll call Ed to get it done! More
by Wildebronco
October 17, 2018
Terrific Experience Purchased a pre-owned Ford Fusion from dealership with Ed as our salesperson. Ed was knowledgeable, personable, professional, and honest in all our de Purchased a pre-owned Ford Fusion from dealership with Ed as our salesperson. Ed was knowledgeable, personable, professional, and honest in all our dealings with the sale. Very satisfied!! More
by Kaylee
Employees Worked With
October 09, 2018
No pressure ! This is the 3rd car I have bought from Dana ( DJ), he is patient and does not pressure you. He is not your "typical salesman". He makes what can be s This is the 3rd car I have bought from Dana ( DJ), he is patient and does not pressure you. He is not your "typical salesman". He makes what can be such a stressful situation so easy! More
by heathermkassab
October 09, 2018
⭐️⭐️⭐️⭐️⭐️ Customer Service Purchased a used transit connect was a pleasure working with Ed SUPER professional and Friendly....steered me through and completed the process wi Purchased a used transit connect was a pleasure working with Ed SUPER professional and Friendly....steered me through and completed the process with no confusion whatsoever Cudos to the Finance Manager as well 😀😀😀😀 More
by joeprops1
