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Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Excellent Customer Experience I am a busy working mother and my time is valuable to me. Norm Stern and Suburban of Waterford totally get it! Not only did Norm get me into a new ve I am a busy working mother and my time is valuable to me. Norm Stern and Suburban of Waterford totally get it! Not only did Norm get me into a new vehicle that I absolutely LOVE he did it on my schedule and quickly which I thought would be nearly impossible considering it was also during the Christmas rush! This is my second vehicle through Norm at Surburban of Waterford and there are other Ford dealerships closer to me, but I couldn't imagine going through this process without him. I would recommend this dealership and Norm to everyone and anyone seeking a new vehicle! Top Notch! More
Buying my first new car was a breeze! I purchased my first new car from Suburban Ford Waterford and i was super impressed and excited with the staff! I worked with Mr. Ed Rogin and he was I purchased my first new car from Suburban Ford Waterford and i was super impressed and excited with the staff! I worked with Mr. Ed Rogin and he was super cool and really into helping me get my car, so thank you so much to everybody at Suburban Ford! More
Great service We had amazing experience with Jay Akkari . He did great job selling us the truck . Definitely I will send my friends and family to see Jay We had amazing experience with Jay Akkari . He did great job selling us the truck . Definitely I will send my friends and family to see Jay More
Above and Beyond Shay Thomas is a gem! She worked with us for a month, going above and beyond, She even let me text her on weekend nights. Shay Thomas is a gem! She worked with us for a month, going above and beyond, She even let me text her on weekend nights. More
Friendly, helpful, personal After my wife and I were left without a vehicle following an accident, we had no idea where to start. Suburban Ford of Waterford was the first place w After my wife and I were left without a vehicle following an accident, we had no idea where to start. Suburban Ford of Waterford was the first place we decided to go, based on reviews. We were lucky enough to get teamed up with Jamie Waring as our sales consultant. She was AWESOME! She started by finding out exactly what we were looking for in a new vehicle and followed it up with the perfect purchase. She was receptive to our needs. She definitely went above and beyond to make sure we got the best car and deal for our budget. She answered all of our questions and showed us all the cool features of our new SUV before we took it home. Thank you for everything, Jamie! More
Great first car buying experience I worked with Ed Rogin at Suburban Ford to buy my first car. They were professional and soo helpful, it made getting my first car a breeze. Thank you I worked with Ed Rogin at Suburban Ford to buy my first car. They were professional and soo helpful, it made getting my first car a breeze. Thank you so much to Ed and the whole team at Suburban Ford! More
Very helpful Service team Nate and Dave always take excellent care of myself when I bring my vehicles in for service. Will always bring my Ford vehicles back here for service. Nate and Dave always take excellent care of myself when I bring my vehicles in for service. Will always bring my Ford vehicles back here for service. Look forward to seeing the new dealership when it opens. More
Understanding customers who know what they're looking for Ed Rogin was patient with me, knowing I was interested in one certain vehicle. He was patient, well informed, and straight forward with how the deal Ed Rogin was patient with me, knowing I was interested in one certain vehicle. He was patient, well informed, and straight forward with how the deal goes down, I will recomend him to anyone who is looking for an honest dealer. I love my truck and thank him for his help... More
Hurry up! Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company d Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company did when our truck was totaled years ago. That's hard to forget. Yesterday, we had another great experience! Ed Rogin met us at the door and immediately got to work finding our truck and a good deal on it. He was very patient, and was absolutely determined to find us the right truck. Then he proceeded to help us negotiate the deal we needed on said truck. These guys did the work!. They listened to us and went back and forth over and over until till we got the deal we were looking for! I really appreciate that I had a number in my head and that I was able to stick with my numbers! And get a great vehicle! Beyond our expectations. What are YOU waiting for? Get over to Suburban Ford, tell Ed Rogin what you want to drive and allow this lovely man to exceed your expectations. Im serious. You're welcome. More
David Deckard is THE ABSOLUTE BEST service advisor! As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard! More