Suburban Ford of Waterford

The BEST experience! I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape for my daughter to compare the SE model vs the SEL model and messaged a few questions. The computer sent the message to a sales rep (Shay) who promptly called me to answer my questions, she’s going to get back to me after looking at there inventory (20 acres of Ford) but during the conversation i mentioned i bought a car years earlier from them at there old dealership. Shay called me back within a few minutes to let me know i had several options and that she had reached out to my sales rep from years prior and had forwarded the information to him and he would be calling me with any more requests because she wanted to be fair and not to step on anyones toes (honesty, integrity and teamwork!-thank you Shay). Ed Rogin reached out to me through a text and phone call within a few minutes and had several options for me plus had already done some research to make sure i was getting all the rebates i was eligible for ahead of time. My daughter and I drove out to see him to look at a few vehicles he had identified for us. Unfortunately for Ed my daughter knew what she wanted and although they had what looked to be over 100 escapes they didnt have the specific vehicle she wanted, Ed did say “if we dont have it I’ll get it” so within a few minutes he found one for us and transferred it. While we waited for them to prep it and fill it with gas he gave us a tour of there new dealership -AWESOME.... this is a place you want to see, they definately give back to the customer. Lounges, kids play area, coffee bar and state of the art service station. We didnt pass one employee that didnt say “hi”. When we were ready Ed had his IT guru go over the apple play and Ford play with my daughter to Better understand how everything works and syncs with her phone(indoors mind you in there indoor heated pick up bays) and away we went the same day within a few hours. Go see Ed Rogin for the BEST hassle free sales and take the time to see there new state of the art dealership it sure beats buying on line! Thank you ED, Hailey and Jerome More

Best car dealer experience I’ve out of my 12 years leasing Celeste went above and beyond when it came to getting my new vehicle. Since I was extremely sick and was not going to be able to make my appointment w Celeste went above and beyond when it came to getting my new vehicle. Since I was extremely sick and was not going to be able to make my appointment with her, she did everything over the phone with me and then came to my house so I could sign off on the documents. She got me a great car at a great price. The most accommodating and seamless experience I’ve ever had with a car dealership. Thank you! More

Amazing! Accommodating! Streamlined! Celeste did an amazing job! After having some negative experiences elsewhere she knocked it out of the park. I drove an hour and she delivered. Celeste did an amazing job! After having some negative experiences elsewhere she knocked it out of the park. I drove an hour and she delivered. More

One of a kind Service I was in a Jeep and upside down on my lease. Laurie worked her magic and got be out of this situation and into a 2018 Ford Escape. Laurie and Kevin bo I was in a Jeep and upside down on my lease. Laurie worked her magic and got be out of this situation and into a 2018 Ford Escape. Laurie and Kevin both so professional and personable. I would recommend this dealership and Laurie to everyone I know. Thank you so much for you help and patients. You guys rock! More

Unhappy with the repair of my car I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in I am unhappy with the repair of my car I've taken it in twice for an electrical problem and last night I had another issue with it the panel stayed in daytime mode did not change to night time setting now I have to take it back for a third time to have it fixed More

Great time working with her I took a while to buy my truck but she was patient and worked with me the entire time, answering all questions, giving me options so I wasn’t stuck on I took a while to buy my truck but she was patient and worked with me the entire time, answering all questions, giving me options so I wasn’t stuck on one truck, and fun to work with. She’s knowledgeable about all the vehicles and if she is willing to make calls, ask questions if an answer is needed, and determined to make sure you’re happy. Will send my family to her when they are ready to buy. More

Very Happy Tom is quick and knows what he is doing. You give him an idea and he starts punching in numbers. Thanks Tom. I love my new Escape. Tom is quick and knows what he is doing. You give him an idea and he starts punching in numbers. Thanks Tom. I love my new Escape. More

Easy and informative Shay and Mike T. we’re great during my time at the dealership. Informative and helpful along the way! I highly recommend Suburban Ford of Waterford. Shay and Mike T. we’re great during my time at the dealership. Informative and helpful along the way! I highly recommend Suburban Ford of Waterford. More

Creative Genius Matt did a great job. He quickly understood my situation, then took the time to think it through. Coming up with a solution that easily beat all other Matt did a great job. He quickly understood my situation, then took the time to think it through. Coming up with a solution that easily beat all other deals. I highly recommend him! More

Great Dealership Experience!!! George Anast has helped me a couple times with the lease of a new vehicles at Suburban Waterford Ford. He is one of the most professional and diligent George Anast has helped me a couple times with the lease of a new vehicles at Suburban Waterford Ford. He is one of the most professional and diligent salesman I have ever dealt with in my life. Absolutely influenced me to be a Ford vehicle owner and just a fantastic people person and business manager. More