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Suburban Ford of Waterford
Waterford, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Went in for service, ended up getting new lease on F150. Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but Danny was great to work with. I find all this dealership stuff a pain, but he made it all very easy for me. I did not intend to get a new lease, but we started talking and he presented some very good options. Once we got things rolling I realized I really didn't have everything in good order to get into a new lease. I was missing information, didn't have my wife with me, had a hitch which was stuck on my truck and need the lock cut off. He worked through each one of those issues for me. He contacted my wife, got all his required information, had service remove the hitch. It was great. More
Made dreams a reality. So I’ve been in the market for a new (to me) car for some time now. Been perusing autotrader for the last year or so dreaming of the day I could buy o So I’ve been in the market for a new (to me) car for some time now. Been perusing autotrader for the last year or so dreaming of the day I could buy one. I was in a bad high interest loan on the focus that seemed impossible to get out of. On a whim Norah and I went to “look” and see what was out there. We arrived at Suburban Ford of Waterford, and was greeted by a salesman that genuinely wanted to help, even though I was “just looking”. He asked what I was in the market for and what my ideal payment would be. He began to show me options that fit what I was interested in and fit my needs. He was super patient as I had my 1 and a half year old running around terrorizing the dealership. He got up from his desk and encouraged Norah to see how the car fit her in the drivers seat. In the midst of Norahs test drives, I was provided with a quote for the vehicle that sparked my interest. Unfortunately the payment was more than I was willing to pay. I began to thank my salesman for his time (almost 4 hours of it) and he said, “let me see what I can do for you”. He disappeared for 15-20 minutes and came back with a disappointing look on his face. He said Mr. Johnson, I fought really hard to get the vehicle into the payment you were looking for, but unfortunately I could not. But, I was able to get you close (within $30) and I was able to give you more for your trade so you will not be rolling any negative equity into the new vehicle. We were able to work out of a deal that satisfied the both of us, and I drove off in my new truck. Although the deal isn’t fully complete based on logistics issues with my old cars title, he put in the effort, gave me honest feedback and advise steering me away from my initial choice based on unadvertised issues with it. My salesman was genuinely the best experience I’ve ever received from any retail environment. Thank you for turning dreams and wishful thinking into a reality and thank you for helping me purchase my first vehicle on my own without help. If you’re in the market for a new/used vehicle, go to Suburban Ford of Waterford and see Ed Rogin. He is a true professional and tailors your experience directly to your needs. More
Totally Positive Experience We were looking for a reasonably priced used car and found exactly what we were looking for. Our salesperson, Ed Rogin, was helpful without being push We were looking for a reasonably priced used car and found exactly what we were looking for. Our salesperson, Ed Rogin, was helpful without being pushy. They even put new tires on the car before we picked it up! We will definitely be back the next time we are in the market for a car! More
Jamie is outstanding in all areas of sales and service! Jamie made getting into a newer truck for my son very easy and affordable ! When ever we call for anything she calls us right back, her customer serv Jamie made getting into a newer truck for my son very easy and affordable ! When ever we call for anything she calls us right back, her customer service skills are amazing ! More
all around good very pleased with celeste services, she was very friendly didn't give me any problems and understanding thank you for your services have a blessed day very pleased with celeste services, she was very friendly didn't give me any problems and understanding thank you for your services have a blessed day More
David Deckard--Great Job Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F Wow! If Dave Deckard is representative of the service team at Suburban of Waterford, then I'm never going anywhere else. I have typically taken my F150 to Suburban of Ferndale, but after bringing my daughter's Escape in and having it diagnosed by Dave, I'm sold on Suburban of Waterford. Dave was knowledgeable, friendly and professional! Thank you so much, Dave! More
Genuine and Helpful Jamie was so helpful and knowledgable about the car I went in to purchase. She had a great rapport and made sure I left happy and satisfied with my ne Jamie was so helpful and knowledgable about the car I went in to purchase. She had a great rapport and made sure I left happy and satisfied with my new lease. I highly recommend working with Jamie! More
Great people who know how to treat a customer I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I req I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I requested in the numbers like including deducting the value of my trade in, and adjusting the interest rate to the interest rate I already had approved. Also, the dealership operation is state of the art and very impressive: absolutely top-notch. More
We got what we were looking for. Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and an Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and and expert at putting together the best package for our sales contract. Thank you Gentlemen for a wonderful buying experience! The new Suburban Ford buildings and showroom are very spacious and GRAND. And, My husband said your coffee is excellent. More
Great experience! Joe Mellinger was absolutely fantastic to work with. Knowledgeable and friendly. I highly recommend Joe for you car shopping needs. He went above and Joe Mellinger was absolutely fantastic to work with. Knowledgeable and friendly. I highly recommend Joe for you car shopping needs. He went above and beyond my expectations. Thanks again Joe. More