Suburban Ford of Waterford

If you are set on buying a Ford, DO NOT buy from Suburban!! If you enjoy the excitement of buying a new car, avoid this dealership! Recently purchased a new F150 and have had nothing but problems with Suburban If you enjoy the excitement of buying a new car, avoid this dealership! Recently purchased a new F150 and have had nothing but problems with Suburban from day one. A scratch was located on one of the doors before I had even driven the vehicle or signed the paperwork. I was told it was a simple fix and asked to bring it back the following week for repair. The bodyshop attempted, unsuccessfully, to fix but ultimately said it was too deep and would require paint. I was asked to bring the vehicle back again in two weeks (since my salesman was going to be on vacation) for repair. I was offered a tank of gas for my troubles. When I dropped off the vehicle, I was told the in-house bodyshop was extremely backed up, so they would be sending my car elsewhere. When I arrived to pick it up the following day, it was extremely obvious whoever they sent this to for the work did not know what they were doing. There was a circle of re-worked area measuring approximately 12" in diameter that was a different color!! My salesman said he couldn't see any difference at first. I insisted a manager come outside. He did, and could see the problem immediately. I was told it may need time to dry and I should wait it out. If the discoloration didn't resolve itself in a couple days, I was to let them know. It didn't. I was then told to bring the vehicle back...for the third time....so their bodyshop could fix the problem (hopefully). Unfortunately, this meant totally re-painting both drivers side doors....on a brand new truck with less than 400 miles on it (all of which were going to and from the dealership). At one point, I was told by my salesman I should have just left the scratch alone in the first place and that I was lucky they were able to find the exact truck I wanted!! Just picked it up and while better, it definitely does not look like it just rolled off the line. There are several areas that still have issues. I refuse to bring it back for another round of repairs. So, now I'm stuck going to a body shop I can trust and pay for the final repairs out of pocket. Once the dealership got their money, it became my problem. Ford customer care is a joke and this dealership is about the worst I have ever dealt with. This was my first.....and last....Ford purchase. As the title suggests, if you are set on buying a Ford, I suggest going through any other dealership. More

Great experience! I’m not sure how I could be any happier. Celeste went out of her way to find me the car I was looking for. The dealership itself was beautiful and e I’m not sure how I could be any happier. Celeste went out of her way to find me the car I was looking for. The dealership itself was beautiful and everybody I came in contact with was polite and personable. Did not sit there half the day. Had a very good experience. Walked away hugging Celeste and laughing. With my new Explorer! More

Best person ever!😁❤ Celeste gave me an amazing service I would definitely recommend her to other people for sure she definitely deserves a promotion you guy 10 out 10!!😁 Celeste gave me an amazing service I would definitely recommend her to other people for sure she definitely deserves a promotion you guy 10 out 10!!😁? More

Excellent Experience! Our sales person was Ed Rogin, & he was a pleasure to work with! If you’re in need of buying a car, I would highly recommend you ask for Ed. He was no Our sales person was Ed Rogin, & he was a pleasure to work with! If you’re in need of buying a car, I would highly recommend you ask for Ed. He was not high pressure or pushy, just very helpful, and made the whole experience a happy one! Thank you Ed!! More

Excellent service , Why go anywhere else Dana help me find and purchase the Transit cargo van I was looking for. He has a lot of knowledge on commercial vans and helped me get every rebate we Dana help me find and purchase the Transit cargo van I was looking for. He has a lot of knowledge on commercial vans and helped me get every rebate we could find. More

Louie for the win! We went in with our big ideas that didnt quite work out. Patiently waiting there was Louie . He helped us realize what was the best route for us to We went in with our big ideas that didnt quite work out. Patiently waiting there was Louie . He helped us realize what was the best route for us to take , all while making us feel like family members. I can't possibly thank his efforts and patience enough. If you want a genuine person to work with and not just someone pushing you into any car , Louie Stoll is the man who really made it a great experience. More