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Suburban Ford of Waterford

Waterford, MI

4.1
1,151 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,151 reviews

February 27, 2024

Loved working with Melissa Young, she was an absolute pleasure. She was very personal, caring, affective & got the job done. More

by Sabrina C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Young
Feb 27, 2024 -

Suburban Ford of Waterford responded

Sabrina, we're so glad to know that Melissa provided you with such a positive experience at Suburban Ford of Waterford. We appreciate your kind words and look forward to serving you again in the future!

February 24, 2024

We met with Salesman, Andrew Freeman, today and he was less than helpful. My husband and I felt like he was talking down to us. He was very matter of fact and we did not care for his attitude. Apparent More

by marisa.maley
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Suburban Ford of Waterford responded

Marisa, thank you for taking the time to share this feedback. We aim for respectful and helpful service, so it's unfortunate to see that we may not have met those expectations during your visit. Your feedback is important, as it helps us improve our customer interactions moving forward. If you are willing to contact me directly so we can discuss your experience further, please reach out at your earliest convenience. Thank you. Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

February 14, 2024

Brian Litz and Matt Zmich are always a pleasure to work with. I’ve been leasing Ford vehicles from Brian for over 10 years. He was referred to me by a friend and he has never ever let me down. He works ver More

by Joanne.love
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Litz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Zmick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Suburban Ford of Waterford responded

Joanne, we're delighted to know that Brian and Matt have consistently provided you with excellent service over the years at Suburban Ford of Waterford. Thank you for your loyalty! We look forward to continuing our relationship in the future.

January 25, 2024

Jeff was the only one who called me back with answers and I got no printouts on the work that was done More

by rjarmstrong007
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Huvaere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryon
Jan 29, 2024 -

Suburban Ford of Waterford responded

RJ, I'm sorry to learn that you didn't receive the level of communication and documentation we aim for. We appreciate your feedback about Jeff's assistance but understand there are areas where we can improve. To discuss this further or if you have any other concerns, please feel free to reach out directly. Thank you, Mike Stoijadinov - Service Manager - mstoijadinov@suburbancollection.com

January 11, 2024

Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. More

by Chaddgrantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Suburban Ford of Waterford responded

We're glad to hear that Roland was so helpful during your time at Suburban Ford of Waterford! Please let us know if there's anything we can help you with in the future.

January 08, 2024

This review is primarily for the collision shop. I recently took my F150 into the collision shop at Suburban Ford and was satisfied with the repairs, my truck looked good and I was pleased. Howeve More

by darren.kossick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sharr Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Suburban Ford of Waterford responded

Darren, it's not our standard practice to leave replaced parts in a customer's vehicle and we apologize for this oversight. We understand how frustrating it must have been for you and would like an opportunity to make things right. Please reach out at your earliest convenience so that we can discuss this further. Thank you, Mike Stoijadinov - Service Manager - mstoijadinov@suburbancollection.com

December 30, 2023

I’ve been leasing vehicles from Brian Litz and Matt Zmick for years. Every time the process is flawless and price cannot be beaten. Highly recommend. More

by Nick Bernardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Litz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Zmick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Suburban Ford of Waterford responded

Nick, we're delighted to know that Brian and Matt have consistently provided you with a flawless leasing experience at Suburban Ford of Waterford. Thanks for your high recommendation!

December 27, 2023

Do NOT work with James unless you want to receive something you were promised to find out, the wrong vehicle was ordered. Then in turn, to be mistreated and uncared for. Will NEVER return. More

by viener26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James Marchetti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Suburban Ford of Waterford responded

Hi, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (248) 674-4781 so we can work towards a resolution.

December 16, 2023

Laurie was an absolute pleasure to work with. I have several other Ford dealerships much closer to my home, BUT Laurie is worth the drive to Waterford. She is knowledgeable, very responsive, e More

by llittle7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Dec 19, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for your kind review, we are happy to pass along your comments to Laurie here at Suburban Ford of Waterford! If you have any further questions, please give us a call. We're always happy to help!

December 11, 2023

I would never use the collision shop. Our vehicle will never be the same. We’re still trying to get it corrected. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kocan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kocan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Suburban Ford of Waterford responded

Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at your earliest convenience and we will do our best to make this right.

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