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Suburban Ford of Waterford
Waterford, MI
1,125 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,125 reviews
February 19, 2020
Dodging my phone calls I found a 2015 Ford F350 platinum at Suburban Ford in Michigan and drove from Chicago Illinois to purchase it. I arrived late in the day and pointed I found a 2015 Ford F350 platinum at Suburban Ford in Michigan and drove from Chicago Illinois to purchase it. I arrived late in the day and pointed out some of the visual flaws I saw on the vehicle to my salesman Jerry Kraft. They discounted it since I wasn't told about the poor condition of the bed and front grill before my 4 hour drive. We agreed on a price a little over fair market value based on the Ford certification. I have never purchased a used ford truck before and wanted something as close to new as possible. That's why I wanted the Ford certification with the 172 point inspection. When I drove the vehicle home, the check engine light came on around 11pm. After my local ford dealers had it multiple times, they found many issues with the truck. The emissions system had an issue with the urea injection, the 4x4 wasn't working, the truck would intermittently dart violently, there was rewiring issues done under the hood, the trailer hitch was bent along with the rear bumper, and this was only the start of the issues. The vehicle was Canadian originally, so the last 3 dealers I have taken it to say that the value about half of what it should be. One dealer also pointed out that the vehicle was probably in an accident before I bought it, since it was repainted. Based on all these facts, the vehicle could not be Ford Certified by Ford's definition. The local dealers have informed me that Suburban Ford must have not gone through the rigorous certification process and just labeled it as certified after clearing the codes. I sent my salesman Jerry a few messages to let him know how displeased I was, but he just responded by asking me to bring it into my local dealership. I have tried to reach out to the dealership many times this week to see what we can do, but both Jerry Kraft and Don Marotta are dodging my calls. Learn from my mistake, don't deal with this dealership, don't purchase a Canadian titled vehicle, and don't trust the Ford Certified used program... More
by mikez
Employees Worked With
Helpful February 16, 2020
Ed was great! awesome job working with me and my needs. He was able able to make a great deal, hassle free. It was a pleasure to work with Ed and the team at Suburban Ford. Please ask for Ed when you stop He was able able to make a great deal, hassle free. It was a pleasure to work with Ed and the team at Suburban Ford. Please ask for Ed when you stop in!! More
by Ksarge1012
Employees Worked With
February 12, 2020
Ed Rogin is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to wor is extremely considerate and helpful. I was very upset when the transmission on my 2014 Ford Focus needed repair. I needed a vehicle to get me to work so I could take care of my family. Ed helped me find financing for a 2020 Ford Fusion that was present in the showroom of the dealership. I am grateful that Ed went above and beyond to accommodate me with financing for this vehicle. I would definitely recommend Suburban Ford of Waterford to anyone who needs a vehicle for their daily commute or other business needs. Sincerely, Paul Stolt Jr. More
by pstoltjr
Employees Worked With
Other Employees :
Matt Duggan, Justin Hare, Karen Cottrill
February 10, 2020
Jeff is extremely considerate and helpful. He went out of his way to help me when he didn’t have to. Also he is moderately entertaining. his way to help me when he didn’t have to. Also he is moderately entertaining. More
by Pat
Employees Worked With
February 05, 2020
Above and Beyond Customer Service I was quite upset when my 2019 Ford F-150 broke down but I am so happy that it was taken to this dealership. As the dealership was closing, Karen saw I was quite upset when my 2019 Ford F-150 broke down but I am so happy that it was taken to this dealership. As the dealership was closing, Karen saw that I was lost and did not know what to do. She stayed and helped me find the key drop off. She then kept me informed of the entire process from ordering the new part to when I picked up my truck. Nathan Bolton also saw me struggling and came outside as I was filling out the key drop off card. He told me not to fill it out and to come see him first thing in the morning to get a rental. Both of these wonderful employees made me smile and helped me on a night that I was struggling. Karen and Nathan are both very knowledgeable about the services being performed and I am so glad there were there to assist. THANK YOU KAREN & NATHAN! More
by quinnmike43
Employees Worked With
Nathan Bolton, Karen Cottrill
January 31, 2020
Best Deal I went around shopping for vehicles at other dealers. Brandon gave me the best price as far as payment and trade-in . He really went to work for me an I went around shopping for vehicles at other dealers. Brandon gave me the best price as far as payment and trade-in . He really went to work for me and got me the best deal possible. Thank you Brandon D! More
by goldenice604
Employees Worked With
Brandon Daoud
January 28, 2020
The only place to go! This is the most reliable, efficient, professional dealership I have ever purchased/leased a car from! It started from the second my email message ma This is the most reliable, efficient, professional dealership I have ever purchased/leased a car from! It started from the second my email message made its way to my salesperson Laurie Moses. That's when they did what they do best. Every person I encountered was knowledgeable and proficient with their part in my lease turnover that day. The entire dealership is very friendly and reassuring on your way to taking a new vehicle home. I will not go anywhere else for a car, and Suburban Ford Waterford should be the benchmark for all dealerships to model themselves after. It truly has a family atmosphere about it and am proud to say I stand behind my review of this dealership. Thank you Laurie Moses and Danielle and the Suburban Ford Family. Such a pleasurable car buying/ leasing experience. More
by frasierkaren
Employees Worked With
Other Employees :
John Vitale, Karen Cottrill, Adam Connor
January 25, 2020
Don't go anywhere else. Just leased our second vehicle from Suburban Ford of Waterford. We've worked with Billy Sommer both times and I can't recommend him enough. The entire Just leased our second vehicle from Suburban Ford of Waterford. We've worked with Billy Sommer both times and I can't recommend him enough. The entire staff at Suburban makes the process easy and painless. We'll definitely be back. More
by joshh
Employees Worked With
January 23, 2020
2006 Explorer with road noise during freeway driving Adam was helpful to resolve a road noise on our 2006 Explorer during freeway driving. His suggestion to have a chassis technician conduct a test driv Adam was helpful to resolve a road noise on our 2006 Explorer during freeway driving. His suggestion to have a chassis technician conduct a test drive and a full chassis inspection determined that a front wheel bearing required replacement. The diagnostics and service repairs were completed on a timely basis. The bothersome driveline noise has been eliminated. Appreciate the time to discuss the service procedures with Nathan Bolton after the repair was completed. More
by EGLiebold
Employees Worked With
Nathan Bolton, Adam Connor
December 31, 2019
Excellent Service and Competitive Pricing Leased F150 in Nov, 2019 and working with Sam West and Liam Tuohy on Ford Explorer 2020 lease for my son. Sam and Tuohy are very friendly and provi Leased F150 in Nov, 2019 and working with Sam West and Liam Tuohy on Ford Explorer 2020 lease for my son. Sam and Tuohy are very friendly and provide great service and competitive pricing to us as we are becoming a loyal customer of Suburban Ford of Waterford . More
by samgill7
