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Suburban Ford of Waterford

Waterford, MI

4.1
1,151 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
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6975 Highland Rd

Waterford, MI

48327

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Showing 1,151 reviews

May 07, 2024

This was the easiest purchase ever. Professional and respectful of my time. The salesman catered to our every need to make a deal happen. More

by yousschamas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Suburban Ford of Waterford responded

We're so glad to hear your purchase at Suburban Ford of Waterford was a breeze! Our team always aims to provide professional service while respecting our customers' time. Thanks for choosing us and enjoy your new ride!

May 02, 2024

Kevin was very helpful and responsive to my needs. My truck had been cleaned prior to delivery, however, you could still see the signs of the truck sitting for 2 1/2 months in the Rouge fallout zone. More

by gh8toes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Kobak
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Suburban Ford of Waterford responded

We appreciate your detailed feedback and understand the frustration with the delivery delay. It's great to know that Kevin was able to assist you throughout this process at Suburban Ford of Waterford, despite these challenges. We hope you're enjoying your new truck now!

April 24, 2024

Brian was very helpful with my explorer lease. Love my car and the service was great. Will return and refer friends and family. Thank you More

by Dentdude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Litz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Zmick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Suburban Ford of Waterford responded

We're so glad to know that Brian was able to assist you with your Explorer lease at Suburban Ford of Waterford. It's great hearing how much you love your car and our service! We look forward to seeing you again, and we appreciate any referrals.

April 21, 2024

Laurie was outstanding to work with. I was car shopping with my daughter and we came across a vehicle at Suburban of Waterford. After reading reviews I knew I wanted Laurie to be her sal More

by Brenda B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Moses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Suburban Ford of Waterford responded

Hi Brenda, we're delighted to hear that Laurie and our team at Suburban Ford of Waterford provided an outstanding car buying experience for you and your daughter. We appreciate the recommendation!

April 13, 2024

Horrible. Vehicle was sold in August of 23'. It's been 8 months and still no Gap insurance refund. I have nothing good to say about this dealership. Do not ret More

by adyaroch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Employee fired
Apr 18, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to share your experience with us. The issues you're facing with Gap insurance refund are certainly not typical of our standards and need immediate attention. Please reach out directly so we can resolve this matter promptly - thank you! Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

Apr 19, 2024 -

adyaroch responded

I emailed you with my phone number on 4/18/24. Awaiting a phone call.

Apr 23, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to reach out. Someone from our management team will be in contact shortly.

Apr 23, 2024 -

adyaroch responded

I have emailed Liam Tuohy a week ago and haven't gotten a response.

March 27, 2024

3-23-24: We purchased a used car. We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No More

by Diug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stefan Sackett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Stoll
Apr 01, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. We strive for transparency in all our transactions, so I'd like to apologize for the confusion here and for any inconvenience this has caused you. I'd appreciate the opportunity to discuss this further with you. Please reach out at your convenience. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

March 20, 2024

At first the service at this dealership was amazing. Unfortunately, things have changed drastically. Trying to get in touch with a human being regarding an issue with our last service has been extreme More

by itsbeth76
Recommend Dealer
Yes
Employees Worked With
Brien Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. This is not reflective of the customer service we aim to provide so I apologize for the level of communication and for any inconvenience this has caused. We would like a chance to address your concerns directly and get your questions answered regarding the service you had. Please reach out at your convenience. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

March 20, 2024

We purchased a new car from Trevor Wortman at Suburban in March of 2024. Trevor was upfront, on the ball, and valued our time. If he didn't know the answer he quickly knew who to get the answer from. Trev More

by MustangExpedition
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Lukebill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Suburban Ford of Waterford responded

We're glad to hear that Trevor provided you with such a positive experience at Suburban Ford of Waterford! We appreciate your feedback and look forward to assisting you again when it's time for your next vehicle. Safe travels in the new car!

March 02, 2024

This was by far the best car buying experience I have had, Melissa Young was so helpful. I went in with just the intention of test driving one specific vehicle. Melissa could tell there was hesitation on More

by Atarrants10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Young
Mar 04, 2024 -

Suburban Ford of Waterford responded

We're so glad to know that Melissa provided you with a relaxed and honest car buying experience at Suburban Ford of Waterford. It's great to see her efforts made your visit enjoyable! Thanks for recommending us, we appreciate it!

February 27, 2024

Melissa was an outstanding person to work with! Being a women looking for a car, can be very difficult so working with her was so refreshing. She was relaxed, confident, and very easy going. From t More

by Felisha J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 27, 2024 -

Suburban Ford of Waterford responded

Felisha, we're delighted to know that Melissa provided such a comfortable and positive car buying experience for you at Suburban Ford of Waterford. We appreciate your kind words and look forward to assisting with all your future vehicle needs!

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