Suburban Ford of Waterford

Very efficient, courteous and helpful staff Very clean. Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership Waiting room beautiful. Ethan was very helpful explaining everything to me Really like this dealership More

Ordered my Maverick. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. More

I recently bought a 2016 F150 from Suburban Ford of Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working wit Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working with Ryan on the purchase. I contaccted Ryan and he said everything is set up and ready, just come pick up the truck. I drove 4 hours to purchase the truck. When I signed the paperwork (through the tablet) Michael the finance guy went through the paperwork so fast, I barely had time to look at it. Although he did have time to show me all of the extended warrenty oprions. As it turns out, there must be a method to that type of sales because when i got home, my sales price on a $14,800 +fees was over $18,000. I did contact Ryan and he forwarded me to Michael who did not return my contact, so I contacted Zach the sales manager and again no contact. So my advice is to make sure you read all of the fiqures and get the deal you were promised. I realize I should have paid more attention but i thought they were trustworthy, again, I do love the truck but I will not be visiting Suburban Ford of Waterford again. I have talked with the general manager and he is looking into my situation. More

Very pleased with the customer service at Suburban Ford of Waterford! Our new car salesman was very nice and helpful. of Waterford! Our new car salesman was very nice and helpful. More

Service was horrible, Service Manager never returned phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and phone or texts. After authorizating 7 hours of work to find a problem, it took over 2 months. Couldnt solve the problem didnt work to solve it and communicaton was horrible. Appreciate them taking care of the bill but didnt appreciate being told to never return to Suburban again. I have owned Fords for over 20 years but no more! Good bye Ford Never again, 2 explorers , 2 engines sounds like your problem More

I know how they built a brand new dealership: scamming people with the extras, how ridiculous! people with the extras, how ridiculous! More

$800 for little to no communication, 3 weeks to bleed my breaks change master cylinder breaks change master cylinder More

Stopped in to see options for my lease that ends in a few months; Matt Zmick made ordering a new vehicle easy and stress free! I didn't feel pressured and he explained everything (features and pricing) thoro months; Matt Zmick made ordering a new vehicle easy and stress free! I didn't feel pressured and he explained everything (features and pricing) thoroughly. When working with both Matt & Brian Litz I feel like family! Impressive inventory on their lot, too! More

I had purchased the 3-pack oil service previously from Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off t Suburban Ford and this was the use of my second oil change service. Checking in was very easy and quick and within about 30 minutes of dropping off the vehicle received a text stating the service had already been completed and the vehicle was ready for pick up. Very easy and no complaints. More