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Suburban Ford of Waterford
Waterford, MI
1,153 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,153 reviews
September 04, 2023
I have purchased from this dealer for over 45 years they have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 have treated me right so we keep coming back. WE will buy a new edge in the spring 2024 More
by jerrytief
September 02, 2023
Very nice very nice facility. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. Plenty of space to relax while my car is being serviced. Everyone was friendly and the service was done quickly. More
by Rdyashinsky
August 30, 2023
Brien Martin has answered all of my questions and taken care that I understood what happened with my tire. He is an asset to your team. care that I understood what happened with my tire. He is an asset to your team. More
by penglen3
Employees Worked With
Other Employees :
Not sure who worked on the car. Good job!, Aaren Bates
August 26, 2023
Every time I bring my car into the dealership my experience is good. Always professional and thorough. experience is good. Always professional and thorough. More
by rushling
August 24, 2023
I think we will be delighted with our New Escape Active. Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership wi Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership with a top notch service department and a sales team that delights customers and keeps them coming back ... p.s. not doing public reviews since weirdos are reaching out to me by replying to 4-5 year old review postings ... thx again for a great experience. More
by B and B
Employees Worked With
August 24, 2023
Steve and Jeff were great to work with. Quick and easy closing, both cars were immaculate and ready for us. Quick and easy closing, both cars were immaculate and ready for us. More
by DANMCKIERNAN98
August 22, 2023
I think we will be delighted with our New Escape Active. Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership wit Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership with a top notch service department and a sales team that delights customers and keeps them coming back. More
by B and B
August 22, 2023
We have purchased several vehicles from Laurie Moses and No matter how busy she is (and she's always busy) she always finds the time to address our needs. Couldn't be happier! Bill & Peggy Morgan No matter how busy she is (and she's always busy) she always finds the time to address our needs. Couldn't be happier! Bill & Peggy Morgan More
by mach1morgan
Employees Worked With
August 19, 2023
Individuals I was ABLE Contact were polite but in reality your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to ass your communication sucks. Spent one day with speaker on phone and the phone rang for a solid hour with no answer. Car in dealership for 1 week to assess a minor problem, replace some switches (recall) and get an oil change. Not happy and definitely not satisfied. More
by HIItsme
