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Suburban Ford of Waterford
Waterford, MI
1,143 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,143 reviews
May 02, 2012
I met Norm Stern 4/26 and was pleased with his honesty. I'm a retired Ford employee, so the main reason to come to your dealership is customer service. He was recommended by a good friend of mine. Norm r I'm a retired Ford employee, so the main reason to come to your dealership is customer service. He was recommended by a good friend of mine. Norm realized this and couldn't have done a better job for me. He found the vehicle I wanted and processed my paper work quickly. I will be back for my next Ford. Thanks Norm - Tom R. More
by truedisueli
Employees Worked With
May 02, 2012
norm is a great salesman, answered all my questions .found the car I needed in color style,and function.He prepared all my paperwork in record time, made the experience easy and enjoyable. thankyou .found the car I needed in color style,and function.He prepared all my paperwork in record time, made the experience easy and enjoyable. thankyou More
by tpnagle
Employees Worked With
May 01, 2012
We have bought several vehicles from Dana Waxler. He is very professional and friendly will go the extra mile for his customers. My husband wanted a certain vehicle and certain options on this vehicle. Dan very professional and friendly will go the extra mile for his customers. My husband wanted a certain vehicle and certain options on this vehicle. Dana found him exactly what he wanted. The vehicle was ready when promised and no hassles. Thank you for your excellent service ! More
by Jonescue
Employees Worked With
May 01, 2012
I rate the dealerships service department very high. I just brought my new vehicle into service on 04/30/12 and dealt with Scott Aberlich. He did an excellent job and I trust him compared to the sales/fi just brought my new vehicle into service on 04/30/12 and dealt with Scott Aberlich. He did an excellent job and I trust him compared to the sales/finance floor people. I think my sales person David Booker was good and knowledgeable about the vehicle that I bought. However, I do not like the fact that I was almost charged an extra $600 for leather cleaner on my seats that I NEVER asked for. I negotiated two years’ worth of oil changes and I strongly believe the hidden $600 mess up on my final contract was to cover the two years’ worth of oil changes. Good thing my father caught it and challenged it for an explanation or I would have been taken advantage of that day. I’ve never had this happen in the past when I’ve bought new vehicles from other dealerships. More
by dkexplorer
May 01, 2012
I feel like I received a good deal on my purchase. Our salesperson Naomi Rioux made the whole experience enjoyable. She is very personable and the hardest working salesperson I have encountered. salesperson Naomi Rioux made the whole experience enjoyable. She is very personable and the hardest working salesperson I have encountered. More
by 2012Taurus
Employees Worked With
Naomi Rioux-Janssen
May 01, 2012
George Anast came through once again! I research my new vehicle purchases thoroughly and shop them all over the tri-state area. He has come through with the absolute best price twice in the past year and vehicle purchases thoroughly and shop them all over the tri-state area. He has come through with the absolute best price twice in the past year and a half. His service is top notch and far exceeds any other salesperson I've spoken with in the past few years. We drove 1.5 hrs to do this deal-worth every minute. Very satisfied. More
by annarborite
Employees Worked With
May 01, 2012
Working with Laurie Moses made the visit to Suburban very easy. I would recommend Laurie for anything you need regarding a new vehicle purchase. Also the finance people were great, and the paperwork was a easy. I would recommend Laurie for anything you need regarding a new vehicle purchase. Also the finance people were great, and the paperwork was a breeze. Review of the vehicles operating systems was made easy by Laurie,and her assistant Stephanie. Thanks to all. More
by markcyan
Employees Worked With
April 28, 2012
The entire leasing process was quick and easy. I got a great car at a great price. Laurie was very thorough, responsive and helpful. I would highly recommend Suburban Ford of Waterford and Laurie Moses in great car at a great price. Laurie was very thorough, responsive and helpful. I would highly recommend Suburban Ford of Waterford and Laurie Moses in particular! More
by mkbrandon
Employees Worked With
April 27, 2012
This was the best new car sales person we have ever worked with. I have been buying new cars for over forty years and Laurie was such a different and great person to work with. When i called to ask a q worked with. I have been buying new cars for over forty years and Laurie was such a different and great person to work with. When i called to ask a question if i left a voice mail she would call back and this different from some of the sales people i have worked with in the past. We will look to work with her again in the future.Also stephanie is such a great and helpful person. They both smile and that is great. More
by bwillett
Employees Worked With
