Suburban Ford of Waterford

We have been customers of Tom's for over 20 years - he has ALWAYS been wonderful to work with. ANYONE who is shopping for a new car, I would HIGHLY recommend Suburban Ford of Waterford and Tom Tatu! Than has ALWAYS been wonderful to work with. ANYONE who is shopping for a new car, I would HIGHLY recommend Suburban Ford of Waterford and Tom Tatu! Thank you!! More

I have dealt with Suburban Ford for the past 2 years and the entire staff has been friendly, knowledgeable, concerned, helpful and very responsive to my phone calls, etc. My salesman, Joe Mellinger, was te the entire staff has been friendly, knowledgeable, concerned, helpful and very responsive to my phone calls, etc. My salesman, Joe Mellinger, was terrific, and Ray Harbin has been wonderful. I would highly recommend this dealership to anyone interested in a Ford vehicle! Out of all of my many experiences with car dealerships and salespeople, Suburban has definitely been the best! More

i have puchased and leased many Ford vehicles from Tom Tatu over the years and have consistantly been pleased with the level of service and attention that i have received. Tom has gone out of his way to m Tatu over the years and have consistantly been pleased with the level of service and attention that i have received. Tom has gone out of his way to meet my needs by helping me select the right vehicle and delivering it at a cometitive cost. he has earned my business! More

The best dealer experience that I've ever had. An excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Matt i was a pleasure to deal with excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Matt i was a pleasure to deal with and handled the sales deal in a very friendly and professional manner. I would definitely recommend this dealership to my friends and family.A+++++ More

It started with my first phone call to Ray the new car sales manager about the Ford Fusion Hybrid that wanted to buy, In no time at all Kevin Kobak called me back to tell me that he had the keys to the ve sales manager about the Ford Fusion Hybrid that wanted to buy, In no time at all Kevin Kobak called me back to tell me that he had the keys to the vehicle I wanted on his desk and he would hold the vehicle till I could make out their on the weekend. Once I arrived at the dealership it only got better I think Kevin and Angela both would have given the shirts of their backs if asked, I actually didn't wait till the weekend I arrived late on a Thursday night around 7:30 PM. and they had me driving my new Fusion Hybrid home that night. Because I also purchased the paint, leather and diamond glass protection plan I had to bring my car back on Saturday, Kevin said I could drop it off and take his car till my car was ready and when I was with Angela in Financing we talked about driving from Sterling Heights were I live to Waterford thats about a 45 min. to and hour drive, Angela said I could use the dealerships out here were I live but If I wanted to bring it back to them I could call her because she lives on the East side also and she would pick up my car and leave me her car while my car was repaired or worked on that is SERVICE!!! that you do not see any more. More

i have had a great time at suburban ford of waterford they always treated me with respect from day one i deal with mark in sales he treats me like he would a friend and i like that,so far the dealership they always treated me with respect from day one i deal with mark in sales he treats me like he would a friend and i like that,so far the dealership has stood up to their word in every aspect of their word. thank you suburban ford of waterford for being who u are. gary hoffman More

The best dealer experience that I've ever had. An excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Naomi was a pleasure to deal with a excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Naomi was a pleasure to deal with and handled the sales deal in a very friendly and professional manner. I would definitely recommend this dealership to my friends and acquaintances. More

I had no previous experience with this dealership but I had no previous experience with this dealership but just wanted to see what they would do for me with my trade in. I was blown away! They were mor I had no previous experience with this dealership but just wanted to see what they would do for me with my trade in. I was blown away! They were more than fair which set the motion for my new Ford product. My salesman, Tom Tatu, was great. He went out of his way to make sure I comfortable driving my new 2012 Escape. He sat in the car and walked me through everything. I absolutely love my car and the whole purchasing experience was wonderful. More

I leased my vehicle through Executive Vehicle Sales with Mike Kahael. Kevin Kobak was your representative who worked with Mike. They both provided me with excellent service. They delivered my car to my h Mike Kahael. Kevin Kobak was your representative who worked with Mike. They both provided me with excellent service. They delivered my car to my home. Kevin was very thorough and knowledgable in explaining and demonstrating all the new features as this is the first time I purchased a navigation system. He answered all my questions and even set up my sync with my phone etc. As a retired Customer Service Manager for a major telecommunications company I know what excellent service is and I am quite pleased with how my transaction was handled. Kudo's to you for having a dedicated employee as Kevin. I commend you and him for a job well done. More

Naomi Rioux-Janssen was great to work with. I would use her to buy a new car again in the future. I got a great deal and liked the dealership. her to buy a new car again in the future. I got a great deal and liked the dealership. More