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Suburban Ford of Waterford
Waterford, MI
1,138 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,138 reviews
May 11, 2012
i have had a great time at suburban ford of waterford they always treated me with respect from day one i deal with mark in sales he treats me like he would a friend and i like that,so far the dealership they always treated me with respect from day one i deal with mark in sales he treats me like he would a friend and i like that,so far the dealership has stood up to their word in every aspect of their word. thank you suburban ford of waterford for being who u are. gary hoffman More
by pappapoo51
Employees Worked With
mark at waterford
May 11, 2012
The best dealer experience that I've ever had. An excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Naomi was a pleasure to deal with a excellent experience for me. From the time I arrived at the front door I was handled courteously and effectively. Naomi was a pleasure to deal with and handled the sales deal in a very friendly and professional manner. I would definitely recommend this dealership to my friends and acquaintances. More
by David Miller
Employees Worked With
Naomi Rioux-Janssen
May 08, 2012
I had no previous experience with this dealership but I had no previous experience with this dealership but just wanted to see what they would do for me with my trade in. I was blown away! They were mor I had no previous experience with this dealership but just wanted to see what they would do for me with my trade in. I was blown away! They were more than fair which set the motion for my new Ford product. My salesman, Tom Tatu, was great. He went out of his way to make sure I comfortable driving my new 2012 Escape. He sat in the car and walked me through everything. I absolutely love my car and the whole purchasing experience was wonderful. More
by Denise Lee
Employees Worked With
Tom Tatu
May 08, 2012
I leased my vehicle through Executive Vehicle Sales with Mike Kahael. Kevin Kobak was your representative who worked with Mike. They both provided me with excellent service. They delivered my car to my h Mike Kahael. Kevin Kobak was your representative who worked with Mike. They both provided me with excellent service. They delivered my car to my home. Kevin was very thorough and knowledgable in explaining and demonstrating all the new features as this is the first time I purchased a navigation system. He answered all my questions and even set up my sync with my phone etc. As a retired Customer Service Manager for a major telecommunications company I know what excellent service is and I am quite pleased with how my transaction was handled. Kudo's to you for having a dedicated employee as Kevin. I commend you and him for a job well done. More
by pylyons
Employees Worked With
May 08, 2012
Naomi Rioux-Janssen was great to work with. I would use her to buy a new car again in the future. I got a great deal and liked the dealership. her to buy a new car again in the future. I got a great deal and liked the dealership. More
by KarrieSchwartz
Employees Worked With
Naomi Rioux-Janssen
May 02, 2012
I met Norm Stern 4/26 and was pleased with his honesty. I'm a retired Ford employee, so the main reason to come to your dealership is customer service. He was recommended by a good friend of mine. Norm r I'm a retired Ford employee, so the main reason to come to your dealership is customer service. He was recommended by a good friend of mine. Norm realized this and couldn't have done a better job for me. He found the vehicle I wanted and processed my paper work quickly. I will be back for my next Ford. Thanks Norm - Tom R. More
by truedisueli
Employees Worked With
May 02, 2012
norm is a great salesman, answered all my questions .found the car I needed in color style,and function.He prepared all my paperwork in record time, made the experience easy and enjoyable. thankyou .found the car I needed in color style,and function.He prepared all my paperwork in record time, made the experience easy and enjoyable. thankyou More
by tpnagle
Employees Worked With
May 01, 2012
I rate the dealerships service department very high. I just brought my new vehicle into service on 04/30/12 and dealt with Scott Aberlich. He did an excellent job and I trust him compared to the sales/fi just brought my new vehicle into service on 04/30/12 and dealt with Scott Aberlich. He did an excellent job and I trust him compared to the sales/finance floor people. I think my sales person David Booker was good and knowledgeable about the vehicle that I bought. However, I do not like the fact that I was almost charged an extra $600 for leather cleaner on my seats that I NEVER asked for. I negotiated two years’ worth of oil changes and I strongly believe the hidden $600 mess up on my final contract was to cover the two years’ worth of oil changes. Good thing my father caught it and challenged it for an explanation or I would have been taken advantage of that day. I’ve never had this happen in the past when I’ve bought new vehicles from other dealerships. More
by dkexplorer
May 01, 2012
Working with Laurie Moses made the visit to Suburban very easy. I would recommend Laurie for anything you need regarding a new vehicle purchase. Also the finance people were great, and the paperwork was a easy. I would recommend Laurie for anything you need regarding a new vehicle purchase. Also the finance people were great, and the paperwork was a breeze. Review of the vehicles operating systems was made easy by Laurie,and her assistant Stephanie. Thanks to all. More
by markcyan
Employees Worked With
