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Suburban Ford of Waterford
Waterford, MI
1,153 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,153 reviews
September 25, 2023
Your Review: Very pleasant. 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $6 2012 Ford Focuses are lemons. Defective drive trains. Have driven mine only 51,000 miles. Two clutch replacements, TCM, software, sensors. Cost me $670 to have a sensor replaced 500 miles ago. Last week another sensor went bad. Mike Stoijadinov felt sorry for me. Was able to apply some type of Ford credit. This repair cost me $0. Thanks Mike! More
by pturner26
Employees Worked With
September 23, 2023
I highly recommend this dealership - ask for Steve Scarpaci! He was terrific and made the whole process super easy! Scarpaci! He was terrific and made the whole process super easy! More
by Zagorskimg
Employees Worked With
September 17, 2023
After 90 days, found the order was wrong. No bench backseat for my dog. I understand about the 360 camera. Thought they should of let me know earlier about the bench seat. I would of changed No bench backseat for my dog. I understand about the 360 camera. Thought they should of let me know earlier about the bench seat. I would of changed my order. Never told anything about maintaince schedule, More
by rpgallag
Employees Worked With
Not listed
September 17, 2023
Louie Stoll went above and beyond to find the perfect vehicle for my daughter not only one that she could afford but one that was in great condition. Very pleased with the whole process. vehicle for my daughter not only one that she could afford but one that was in great condition. Very pleased with the whole process. More
by SHARRGARZA
September 16, 2023
Took much longer than expected for the paperwork on an out of state purchase. Complete transparency for the entire deal. Vehicle exactly as described. Melissa and sales team did everything they could out of state purchase. Complete transparency for the entire deal. Vehicle exactly as described. Melissa and sales team did everything they could to provide quality service More
by sjt1dcx
Employees Worked With
Melissa Young, Pam Rodriguez
September 15, 2023
Very courteous, had me out in less than an hour, always friendly. This is always my go-to dealer. friendly. This is always my go-to dealer. More
by mamalu86
Employees Worked With
September 14, 2023
This place Took 7 hours of my life that I will never get back. Being a young female, they also thought I would believe 11% is a great interest rate on a car loan. They were unable to honor the 6.4% I was of back. Being a young female, they also thought I would believe 11% is a great interest rate on a car loan. They were unable to honor the 6.4% I was offered on their own website. If they did not have the EXACT vehicle I was looking for, I would have stayed away. More
by A person
September 12, 2023
Laurie Moses made this process as easy as possible. I will keep coming back in years to come. Highly recommend her. A plus plus plus. I will keep coming back in years to come. Highly recommend her. A plus plus plus. More
by jankwie2
Employees Worked With
September 05, 2023
I have been dealing with Laurie Moses for over 20 years. She makes the process of buying/leasing a vehicle quick and easy. She makes the process of buying/leasing a vehicle quick and easy. More
by pkal9599
Employees Worked With
