Suburban Ford of Waterford

Laurie and all the staff that worked with us to buy our car were great. They were up front and honest about what we could/could not afford with a monthly payment that fit our budget. They worked with our t car were great. They were up front and honest about what we could/could not afford with a monthly payment that fit our budget. They worked with our trade in and we got a car that better fits our families needs. More

Great service, will do buisness with again.Very friendly and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much and careing.We will be looking at the new 2012 Ford Fusion very soon. Thank You Very Much More

I have been dealing with Suburban Ford for nearly a decade. I keep returning because of my sales and service experience. I respect Sam West for his professionalism , his integrity and his willingness t decade. I keep returning because of my sales and service experience. I respect Sam West for his professionalism , his integrity and his willingness to walk an extra mile to make sure that the customer is satisfied. In the back end , Nathan Bolton does an exceptional job in getting it right the first time and in a timely fashion. He always greets me by name and with utmost courtesy. More

I visited Kevin on a Monday night looking for a used vehicle. The dealership had a good inventory for the vehicle I desired (Ford Fusion). I walked in and Kevin greeted me immediately. He was kind an vehicle. The dealership had a good inventory for the vehicle I desired (Ford Fusion). I walked in and Kevin greeted me immediately. He was kind and helpful. He answered all my questions thoroughly. I left with a very positive feeling but wanted to continue to learn about my options. Over the next couple days, I emailed Kevin a number of times. Each time he returned my email promptly which impressed me very much. He sent me information that was helpful to my future purchase but that I hadn't even known to ask about. Once we finalized our deal, he was very fast and upfront about any and all information he needed from me. He contacted me immediately if he had questions or needed additional information. When we came in to pick up our new (to us) car, he showed us all the features and told us to drop in anytime if we needed help. Kevin was never pushy and always professional. We had a great experience with Kevin Kobak and Suburban of Waterford. More

I would definetly recommend this dealership and will. Patrick approached us in the lot as we were looking at the new Fusions. Patrick was very professional and gave us a perfect solution to what we wer Patrick approached us in the lot as we were looking at the new Fusions. Patrick was very professional and gave us a perfect solution to what we were looking to do. We left the dealership that day but returned 2 days later and a deal was struck. This process was completely painless and we are looking forward to a lasting relationship. More

The service I received was impeccable. The sales consultant was very prompt with pricing information. The delivery of the vehicle was also great. The vehicle was clean and as described. consultant was very prompt with pricing information. The delivery of the vehicle was also great. The vehicle was clean and as described. More

I had a very poor experience with Grand Ledge Ford near where I live, so I came back to the location where I leased my previous car. George Anast immediately remembered my name and situation, and provided where I live, so I came back to the location where I leased my previous car. George Anast immediately remembered my name and situation, and provided me with a great car and a great deal. I want to thank him personally as much as I can, because he really brought my confidence back with Ford dealerships. I love my new car, and I can't thank him enough! More

Rob was a wonderful salesmen. He listened to all my questions and concerns and addressed them completely with great detail. He worked very hard to find just the right car for me. I never felt pressured questions and concerns and addressed them completely with great detail. He worked very hard to find just the right car for me. I never felt pressured or that I was taking too much of his time. Even when he was busy with another appointment I never felt that I was a bother to him. I would recommend anyone to go and see Rob for their next Ford. More

Although Jake Leal did a great job, Ray Harbin also came over to talk to me to make sure I was completely satisfied. A really nice touch that wasn't necessary but above and beyond. over to talk to me to make sure I was completely satisfied. A really nice touch that wasn't necessary but above and beyond. More

I came to the dealership because of the good reviews and was not disappointed. I was trying to decide on a Ford product and another brand when I walked in and met David Booker. David was very informative, h was not disappointed. I was trying to decide on a Ford product and another brand when I walked in and met David Booker. David was very informative, helpful and did not pressure, which are very important traits for me. I came back later that afternoon and bought my Ford Fusion. By the way this car is the very first American car I have purchased in my 40 something years of driving. I am very happy with the luxurious feel, handling and power. Thanks David, and thanks Ford Marji Sharp More