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Suburban Ford of Waterford
Waterford, MI
1,143 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,143 reviews
December 03, 2012
Worked with Brian on the purchase of a 2013 Ford 150 truck. He found the vehicle that I wanted and worked with me on the price(giving me every discount that he could). Brian convenced me that I really truck. He found the vehicle that I wanted and worked with me on the price(giving me every discount that he could). Brian convenced me that I really wanted the Ecoboost V6 even though I came in looking for a V8. Brian went out of his way moving my bed cover from my old truck to the new one. Hope to be able to deal with Brian in the coming years. Joe Tolbert More
by Tolbert1940
November 21, 2012
Very Friendly Salesperson, not pushy, very informative and accommodating. I would recommend this dearlership and salesperson to anyone looking for a Ford vehicle. Brian Graham ROCKS!! and accommodating. I would recommend this dearlership and salesperson to anyone looking for a Ford vehicle. Brian Graham ROCKS!! More
by CheriThomsen
Employees Worked With
1
November 21, 2012
Explain to me how the fin guy says gap ins for $2 a month but my contract says $699. I was told I was givin A Plan on a Demo. I wasn't. Also the $699 didn't change the price. Means u got me on my trade. Exp but my contract says $699. I was told I was givin A Plan on a Demo. I wasn't. Also the $699 didn't change the price. Means u got me on my trade. Experiences like this ruin reputations. Still haven't recieved my cash down payment reciept. The Bank that financed us is calling asking questions that's how bad it is. You guys got me. Again no less then 20 vehicles have been purchased by me,family and friends. Not 1 more. I wish someone would make this right. Now I have a vehicle for 6 yrs that reminds me what can happen. Horrible what was done. Call me ill tell you all about it. I'm hitting every social media site possible to let people know what the finance guy did and the salesman seemed to have set it all up. I'm sick to my stomach More
by Ianmccurry
Employees Worked With
October 26, 2012
Brian was courteous, informative and easy going. He searched for the car I was looking for with all the options I wanted and when he found they didn't have it on the lot he worked hard to find one I wa searched for the car I was looking for with all the options I wanted and when he found they didn't have it on the lot he worked hard to find one I was happy with at my price point. More
by djdavis
Employees Worked With
Brian Graham
October 23, 2012
I worked with Laurie Moses on the purchase of a 2013 Explorer. Laurie went above and beyond in finding the vehicle I wanted and helping me through the process. Never pressuring or losing her patience in Explorer. Laurie went above and beyond in finding the vehicle I wanted and helping me through the process. Never pressuring or losing her patience in the search. She is very knowledgeable and was able to get answers to my excessively detailed questions. In my search for this vehicle and comparing models, I went through five dealerships. Laurie was the primary reason I chose to make my purchase from Suburban. More
by glockb
September 25, 2012
I have been dealing with Kevin Kobak since 1996. He is the epitome of a fantastic salesman. Between me, my family and friends, we have purchased 54 vehicles from Kevin in that time. I have followed him wh the epitome of a fantastic salesman. Between me, my family and friends, we have purchased 54 vehicles from Kevin in that time. I have followed him when he moved from one dealership to another, and will continue to do so. More
by douglasfreytag
Employees Worked With
September 12, 2012
Walked Into The Dealership & Was Greeted By Mark Ninomiya. He Was Very Friendly, & Even Though I Was Test Driving (Soon To Buy A Vehicle), I Didn't Feel Pressured. He Didn't Tell Me What I Should Ge Ninomiya. He Was Very Friendly, & Even Though I Was Test Driving (Soon To Buy A Vehicle), I Didn't Feel Pressured. He Didn't Tell Me What I Should Get, Instead He Agreed With Me On What I Want. I Am Very Proud To Have Found This Dealership Where EVERYONE Treats You Like Family.!! More
by TheeFordEscape
Employees Worked With
Donovan Evans
September 12, 2012
Excellent professional guidance and service.We were treated by friendly staff and referred to knowledgeable sales person., who was able tohelp us decide on a vehicle and guide us throught the purchasin treated by friendly staff and referred to knowledgeable sales person., who was able tohelp us decide on a vehicle and guide us throught the purchasing process. More
by Bdlowe
September 11, 2012
Joe Mellinger was very professional and thorough to work with. The actual lease paperwork was somewhat slow. But overall experience was very good. Glad that we leased our 2012 Ford Fiesta with Suburban. with. The actual lease paperwork was somewhat slow. But overall experience was very good. Glad that we leased our 2012 Ford Fiesta with Suburban. More
by Dale Robertson
September 11, 2012
when i saw my car on your used lot it reminded me of my all time best car a 1997 taurus with 24 valve engine.best car i ever had.i lost my job & that car.i saw the 1999 taurus you had & it was just like my all time best car a 1997 taurus with 24 valve engine.best car i ever had.i lost my job & that car.i saw the 1999 taurus you had & it was just like my 97 only better.same engne that was what i liked best.my credit i thaught was shot but ED REYNOLDS did a superb job for me got me into my new car same day.it only took a couple of hours but that was my fault.had to get stuff from home & bank.live in commerce & bank is in milford.overall i would recommend ed & suburban ford to any & everyone thank you much for everything,--joe b. More
by cmmrc5
