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Suburban Ford of Waterford
Waterford, MI
1,157 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,157 reviews
December 09, 2013
Mark Ninomiya was great to work with. He understood my wants and needs and put together a deal I could not refuse. And he did it in record time. This was my second vehicle lease with Mark as my salesper wants and needs and put together a deal I could not refuse. And he did it in record time. This was my second vehicle lease with Mark as my salesperson. Not only was my salesperson great but the rest of the team made me feel welcomed. Great Job Suburban Ford of Waterford! Sheral A. More
by sarbuckl
December 09, 2013
Kevin Kobak came thru again. Been dealing with Kevin for many years and will continue. Really knows his stuff and always does a 'deep dive' to find the package we want. Have sent a few people his way. Thank many years and will continue. Really knows his stuff and always does a 'deep dive' to find the package we want. Have sent a few people his way. Thanks, Tom & Mary Jo More
by TWagener
Employees Worked With
December 09, 2013
The entire process was easy and stress-free. Joe was professional and thorough. The car was delivered on time and in great condition. The price, through Costco, was excellent. I will be back. professional and thorough. The car was delivered on time and in great condition. The price, through Costco, was excellent. I will be back. More
by richfarkas
December 09, 2013
I just love my new escape and the level of service at the dealership was outstanding. I would recommend this dealership to friends and family and especially George. dealership was outstanding. I would recommend this dealership to friends and family and especially George. More
by rpl1009
Employees Worked With
December 04, 2013
Norm has been handling our new car leases for many years. Always on top of what incentives and savings are available to us. If what we are looking for is not available he goes all out to find exactly what we Always on top of what incentives and savings are available to us. If what we are looking for is not available he goes all out to find exactly what we want. No reason to go anywhere but Suburban Ford. Our replacement for the leased 2011 Fusion is a 2014 Escape and it's just the greatest. More
by skeeter1936
Employees Worked With
December 02, 2013
Dana is great to work with. Always on top of his game. Listens to our needs and finds what we are looking for. Thank you. Listens to our needs and finds what we are looking for. Thank you. More
by BobLight
Employees Worked With
November 28, 2013
Norm helped my stepdaughter get into her first "adult" car - it was an incredible experience for us and I would HIGHLY recommend Norm for any car need! "adult" car - it was an incredible experience for us and I would HIGHLY recommend Norm for any car need! More
by jenpeltzer
Employees Worked With
November 26, 2013
Rob Fernandez, Took such great care of me!!!! I am sooo! glad I came to your Dealership:(). Rob Took My Trade in and I did not have any money to put down on a car. Rob and Dan Sullivan made a miracle happen glad I came to your Dealership:(). Rob Took My Trade in and I did not have any money to put down on a car. Rob and Dan Sullivan made a miracle happen!!! and it worked and I walked out with a brand new car!!!!. Thank You Sooo!!!! Much:() Cynthia Williams More
by gammy80
November 25, 2013
The whole team at Suburban Ford of Waterford was Awesome, they worked with me on my needs to pruchase my Journey, 2010. They understood my budget and completely worked out all details to my satisfaction. I they worked with me on my needs to pruchase my Journey, 2010. They understood my budget and completely worked out all details to my satisfaction. I didn't feel pressured and felt Michele Crites had the compassion and undertsanding of all my needs and concerns and addressed each and everyone of my questions.. She went through the whole car with me and explained every detail. They also adjusted the price of the car so I would be able to get the extended warranty that I wanted.. I would highly recommend this dealership and Michele Crites if you plan to purchase a new or used vehicle.. Very Happy Customer, P Jacoby More
by peej57
November 18, 2013
I love my new Escape. Thanks Kevin for your help. You were very professional, friendly, informative and looked out for my best interest. You helped me find exactly what I wanted in my first brand new veh were very professional, friendly, informative and looked out for my best interest. You helped me find exactly what I wanted in my first brand new vehicle. Thank you! The rest of the staff at suburban ford of Waterford that I interacted with we're friendly, helpful and professional. Would highly recommend this dealership to anyone! More
by katieventim
Employees Worked With
Kevin Grajewski
