Suburban Ford of Waterford

As always Kevin Kobak was great in explaining everything and anticipating even my questions . Really great to work with. I plan to continue to work with him in the future and anticipating even my questions . Really great to work with. I plan to continue to work with him in the future More

I've been buying cars for a very long time and this was the easiest and the quickest I have ever experienced. I would highly recommend these folks at Suburban Ford. Not pushy or typical of the car sa was the easiest and the quickest I have ever experienced. I would highly recommend these folks at Suburban Ford. Not pushy or typical of the car salesman stereotype that I have experienced in past car buying. Great group of people to work with! More

Suburban Ford had a large selection of vehicle to test drive so I could drive the car I wanted to buy. Laurie Moses was friendly and very professional. She made buying a car fun and easy. She did every drive so I could drive the car I wanted to buy. Laurie Moses was friendly and very professional. She made buying a car fun and easy. She did everything she could to make it a good experience. Her assistant LeAnne was very helpful when Laurie was busy so I didn't have to wait around since I went in without an appointment a couple time. Good experience overall! More

I've dealt through Sam West now for a number of years. He not only takes care of me but also my family. He knows what I want and goes out of his way to see that I am satisfied. I will continues t years. He not only takes care of me but also my family. He knows what I want and goes out of his way to see that I am satisfied. I will continues to deal through Sam. More

Sam West was the greatest!!!!! I was a tuff customer and Sam helped me every step of the way. His patients and dedication to me was amazing. Sam helped me every step of the way. His patients and dedication to me was amazing. More

We recently shopped with five local Ford dealers for a lease renewal deal under the recently announced Ford "early bird" lease return program. This is our third Ford lease with three different dealers in lease renewal deal under the recently announced Ford "early bird" lease return program. This is our third Ford lease with three different dealers in different parts of the sate and this latest experience with Suburban Ford of Waterford was BY FAR the best and easiest of any to date. Matt Duggan was our sales contact at Suburban. After initially providing a quote through the dealership website, Matt followed up several times with emails and telephone calls and worked with us to get us the best deal possible. When we arrived at the dealership to return our current lease vehicle and pick up the new lease vehicle, Matt was very professional, friendly, and helpful. He made the entire process quick and easy and he took extra time to see to it that all of our questions were answered and that we were completely satisfied with everything. We would highly recommend Matt Duggan and Suburban Ford to anyone. More

My wife was involved in an accident in her 2012 Focus on 9/20/13 so I brought the car to Suburban for repair based on the fabulous service I've experienced over the years from George in sales. John Krasinsk 9/20/13 so I brought the car to Suburban for repair based on the fabulous service I've experienced over the years from George in sales. John Krasinski was my first contact there. What a wonderful person! I can"t begin to say enough good things about John...professional, courteous and all of that stuff but what struck me the most is his sincerity and compassion. John is the best! I"ve been to the shop 3 times to collect documents & pictures for insurance plus just my general concerns. At every visit John is consistently courteous, kind and above all helpful without reservation. Somehow he manages to make me feel like my problem his only concern. This guy is without a doubt THE most valuable asset in the collision repair facility at Surburban Waterford! John...THANKS for all you do More

Norm Stern is an excellent Sales Representative. I travel far out of my way to purchase my vehicles from Norm. This is the third new Ford I have purchased. far out of my way to purchase my vehicles from Norm. This is the third new Ford I have purchased. More

Teri was very helpful throughout the entire process. She went out of her way to get us the vehicle we wanted. Will definitely be going back in the future! went out of her way to get us the vehicle we wanted. Will definitely be going back in the future! More

Justin Morgan was very accomodating & enthusiastic in all of our discussions. He explained everything in detail in a very professional manner. Most importantly he fulfilled all the commitments he made all of our discussions. He explained everything in detail in a very professional manner. Most importantly he fulfilled all the commitments he made to us and on time. It was one of the best car buying experiences over the years I have ever had. More