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Suburban Ford of Waterford
Waterford, MI
1,153 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,153 reviews
October 03, 2023
Melissa was our sales person and she went above and beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of dealerships but this one, suburaban ford of Waterford was by far number 1! Melissa was born to do this! They don’t pressure you into buying, they make you feel comfortable. They make it seem that their number goal is NOT just selling, but helping people and making them feel happy and proud! If there was a face of selling vehicles, Melissa would be that person! Thanks again to Melissa Stephan Pam and Zach! More
by Keithwheeler1126
October 03, 2023
Stefan was pushy during the purchase of our vehicle for extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls or emails. More
by Chrisbaringhaus
October 03, 2023
Worked with Steve Scarpaci to get my new car he did a great job. Great overall experience. great job. Great overall experience. More
by mccark10
Employees Worked With
October 02, 2023
Dealership didn't seem to care whether they sold the vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. vehicle or not. I don't think the salesman was very knowledgeable about the vehicle. More
by swsutton0
Employees Worked With
October 01, 2023
Salesman was great! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! ! Would recommend, look forward to my next by at Suburban Ford of Waterford! More
by trevinoray43
September 30, 2023
Awesome friendly well knowledgeable great coffee ! Everyone is so welcoming great place to come and do business with Everyone is so welcoming great place to come and do business with More
by hopeyangel22
September 30, 2023
This was my first experience with this dealership…had a tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am v tire issue and needed an oil change. I was blown away by the level of customer service and responsiveness by Ethan, he was so professional and I am very grateful for his help. I will now be switching my car lease over to this dealership because I have had such a great experience. Thanks Ethan in service More
by nckristo
Employees Worked With
September 28, 2023
Steve Scarpaci did a great job. This dealer had tons of inventory and were able to help me get the vehicle I wanted. This dealer had tons of inventory and were able to help me get the vehicle I wanted. More
by mjbernas
Employees Worked With
September 28, 2023
I’m on my fifth vehicle lease from Suburban Ford of Waterford. Their sales team, finance team and management team are always top notch to work with. That’s what keeps us coming back. Waterford. Their sales team, finance team and management team are always top notch to work with. That’s what keeps us coming back. More
by carlalukenbill
September 28, 2023
Norm was great to work with got me everything I wanted in my new truck my new truck More
by krisc03
Employees Worked With
