Suburban Ford of Waterford

Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me. I would not recommend this dealership to anyone. Sold me a car that has nothing but issues and don't seem to car to take care of the customer or help out even though they sold a car to me with multiple problems. I wish I would of never went to the dealership not a very good place to purchase a vehicle More

Mellisa and the team where fantastic when my son got his first lease and purchase of my Explorer first lease and purchase of my Explorer More

Wonderful team helping my son get his first lease. The whole process was seamless and made him very comfortable The whole process was seamless and made him very comfortable More

These guys were awesome. Ryon Merglewski kept me updated constantly through the buying process and he was attentive to all the small details. He was humble, kind, and prof Ryon Merglewski kept me updated constantly through the buying process and he was attentive to all the small details. He was humble, kind, and professional. He worked really hard to find me just the car I was looking for and he maximized all the credits he could get for me. More

The sales associate did not know what models had current incentives / promotions. I was trying to search for a particular engine / features, but she wasn't able to do that. Had to keep clicking on vehicle incentives / promotions. I was trying to search for a particular engine / features, but she wasn't able to do that. Had to keep clicking on vehicles and opening them up etc. to see what they had. It took a long time and the price was higher than I wanted to pay. It felt like a complete waste of time. I don't want to call out the employee because this seems to be a training / systems issue here, not necessarily her effort. I left this dealer and kept looking online. Eventually bought a used vehicle from a different dealer. More

Service department is very busy, however Roland does a good job with customer service. 5 stars 👍 good job with customer service. 5 stars 👍 More

Worst delivery experiences at a Ford Dealer I have ever had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after anoth had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after another. Dirty vehicle only ran thru the car wash and turned the wipers on to clean the windshield. Also , someone drove it 37 miles before I picked it up . Was never given a copy of the application for State of Mich Title and plate transfer to prove I purchased it there . Sales Manager and F&I persons very rude . Will never go back just a cluster for 4 hours . More

Adrian kept me updated on my truck while it had work done. He did a great job and I was very pleased. He represents this dealership very well. done. He did a great job and I was very pleased. He represents this dealership very well. More

I have never met a man more condescending than Mark. He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable He was rude, raised his voice, and was incorrect in the information that he offered. A little bit of honesty goes a long way but he seemed incapable or unwilling to address concerns with anything except snobbery and disdain. He appeared not to understand the products his establishment sells, frequently telling me it was a courtesy that he provided a service I paid for. Interacting with me appeared to be a nuisance and a bother to him once he realized I was dissatisfied with the service I had received thus far, to the point that I removed my vehicle from the service department and took it elsewhere. Regarding the service department as a whole, my experience is that no one is ever available to answer the phone, nor do they respond to voice messages left for them. In the three months that my car was in for service, not a single employee or representative of the company called to update me on the status of my repairs or to explain any difficulties they were having in diagnosing the issue with my vehicle. I genuinely believe the staff forgot that they had my vehicle and I suspect they failed to attempt to diagnose the issue for repair until I showed up in their office asking for an update. Customer service is seriously lacking at Suburban Ford of Waterford and I sincerely regret choosing to continue doing business with them after purchasing the vehicle (my sales team was amazing, no complaints there). Unfortunately, the service department had left me feeling mislead and mistreated. More

Bill has always treated me with respect and has helped me purchase/lease several vehicles in the last 20 years. You can trust him to guide you through the sometimes confusing steps of purchasing a vehicle. D purchase/lease several vehicles in the last 20 years. You can trust him to guide you through the sometimes confusing steps of purchasing a vehicle. Dealerships can be intimidating but Bill makes sure you understand all aspects of the sale and what options you have. It's because of Bill that we keep coming back to, and recommending, Suburban Ford of Waterford. More